Feedback: an Origins Story
Why does feedback mean different things for different people?
LabStorm: A New Year for Trying Out the Net Promoter System
GlobalGiving presents insights and plans for 2016
LabStorm: The Data Revolution has a Software Problem
A visit from the Department of Better Technology
Biased listening: the other side of feedback
By Renee HoNovember 26, 2015 A few weeks ago we asked, “Do we bias the feedback we get?” The emphasis was on ensuring that respondents give answers that are unbiased and therefore “true”. It turns out that responses vary depending on how you frame the decision and the context in which the decision is made.…
LabStorm: Journalism for Learning
The best stories are the unexpected ones
If You Don’t Measure it, Does it Count?
The World Bank aims to conduct more surveys. Who determines what to measure?
Aligning the Feedback Loop
A loose conceptual framework for linking intake with output.
10 Things from the Feedback Summit
Some reflections to keep us on our toes
LabStorm: Feedback Labs tries out the Net Promoter Score
What did we learn from the experience? How do we interpret the results?
What if you disagree with the “experts”?
Do we really value self-determination? The question makes us a little uncomfortable.