Our Mission

To make feedback the norm in aid, philanthropy, non-profits, and government.

Our goal

We envision a world where people are empowered with creative, field-tested ways to productively interact with service providers and express their honest opinions about the services they receive. Making people’s voices central to the decision-making process is our end goal, and we believe that it will revolutionize social impact.

Why we do it

Research shows that development outcomes are better when people have the opportunity to give honest feedback on service delivery. And there are some great initiatives out there to track people’s opinions about social impact projects. However, the idea of building long-lasting, mutually respectful feedback loops between people who provide services and those who use receive services is still not commonplace. Aid agencies, direct-service providers, non-profits and philanthropic institutions spend billions of dollars each year to improve the well-being of people. Constituent feedback offers a critical piece of evidence to the complex challenges those dollars are meant to address.