Our Mission & Values

Our Mission

Making feedback the norm in aid, philanthropy, nonprofits, and government.

We envision a world where service aid, philanthropy, nonprofits, and governments have the tools and skills to productively interact with their clients and hear their honest opinions about the services they receive. We believe that making people’s voices central to the decision-making process will revolutionize social impact.

Feedback Labs supports the fight for racial justice. Read our statement.

Our Values

1. Listen first. Adapt second. Include always.

We embody our mission by equitably seeking feedback and incorporating what we hear into our actions and decision-making.

2. Be overly collaborative.

We are intentional about seeking out diverse stakeholders and supporting them to work together. We focus on what’s best for the field as a whole, not just ourselves.

3. Leverage power where it lies for a more equitable society.

We use our influence in the field to work where we can leverage and change existing power structures to shift decision-making toward greater equity.

4. Demonstrate low hierarchy and extreme accountability.

We believe everyone we encounter has the ability to contribute, and we support each other by following through with our commitments to our team, partners, and mission.

5. Delight, amaze, and fail forward with ease and grace.

We strive to serve our members, our mission, and each other in a way that feels magical.