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Tools

TOOLS & TRAINING

In order to make feedback commonplace in the social sector, we need feedback tools that are easy to use, and widely accessible feedback training.

The Feedback Handbook

Feedback 101 is an introduction to the concepts and practice of feedback and includes a collection of our favorite stories and resources for understanding feedback across sectors and contexts. It is for thinkers and doers in aid, philanthropy, and government. It’s both for those new to the feedback community and those who have been involved but want a deeper understanding of the value, benefits, and practice of feedback loops. Inspiring articles and discussion questions will guide you through the learning process.

The Core Principles of Constituent Feedback

The feedback community believes that, done right, listening and responding to feedback can be a strong force for increased equity in the world and getting better results for people. So why is feedback essential for social interventions and what does it mean to ‘do feedback right?’ The Feedback Principles below, created by the feedback community, address these questions. Organizations seeking to adopt and/or improve their feedback practice can use these Principles as a guide to foster effective, equitable, safe listening.

The Feedback Quiz

Where does your organization stand in terms of closing the loop? Join the 700+ organizations that have already taken the quiz to evaluate their feedback performance. In 10-15 minutes, the quiz will tell you what you are doing well, and offer customized resources and recommendations for where you can improve. Your results are confidential, unless you choose to share them.

The Feedback Crash Course

This interactive workshop will equip you with the knowledge, skills and tools you need to listen and respond to feedback from the people you seek to serve. Understand each step of the feedback loop and learn how to close the loop, hone critical skills for creating buy-in, inviting dialogue and moving to action, and come away with a custom feedback plan tailored to your organization.

Feedback Labs Glossary

Review all the basic vocabulary about feedback and feedback loops.

Feedback Fundamentals

Whether you’re well versed in the jargon or new to the feedback community, this series will introduce you to ideas, frameworks, tools and approaches that we believe are essential for a strong feedback practice. Feedback Fundamentals is all about building a strong core and realizing a vision of listening to the people you seek to serve.

The Practical Adaptation Network Sprint Relay

The Sprint Relay is a methodology that makes adaptive implementation practical. As part of a Sprint Relay, several agencies collaborate over a 100-day period (a Sprint) to produce a concrete, useful product designed to support adaptive implementation within - and sometimes across - agencies. Each 100-day Sprint builds on (and builds toward) a related initiative or Sprint. The methodology was developed jointly by the Rapid Results Institute and Feedback Labs and is based on the 100-day challenge choreography as practiced by the RRI.

Evidence for feedback

Feedback improves project outcomes and beneficiaries’ perceptions of aid. What evidence do we have to prove this? Below, we have compiled a few research papers and projects that investigate the value of feedback in the nonprofit world.