Making feedback the norm in aid, philanthropy, non-profits and government.

In the midst of the global COVID-19 pandemic, the public sector is rapidly reimagining the way it communicates and engages with constituents to respond as quickly and efficiently as possible. Feedback Labs has compiled resources, tools, and tips on collecting and using feedback during the COVID-19 crisis.

What is Feedback?

A feedback loop is a two-way stream of communication between someone who designs a program or service and someone who uses that program or service. Feedback Labs is working is to make feedback the norm in aid, philanthropy, non-profits, and government.

What we do

Incentives

We incentivize organizations to build strong feedback loops in three ways: by co-creating standards for feedback, analyzing organizations’ feedback metrics against these standards, and giving rewards to organizations that do feedback well.

Tools & Training

In order to make feedback commonplace in the public service sector, we curate feedback tools that are easy to use, and collaborate with other organizations to create accessible feedback training.

Community

Achieving our mission would not be possible without the support of the greater feedback community. Hundreds of organizations are working to use feedback loops in their work, and we learn and grow with them every day.

Upcoming Events

We have moved our events online to zoom videoconferencing in response to COVID-19 social distancing recommendations. The Feedback Labs network will continue to encourage virtual gathering, learning, and dialogue through LabStorms and webinars in the coming months. See our upcoming LabStorms here.

From the Blog