Making feedback the norm in aid, philanthropy, non-profits and government.

What is Feedback?

A feedback loop is a two-way stream of communication between someone who designs a program or service and someone who uses that program or service. Feedback Labs is working is to make feedback the norm in aid, philanthropy, non-profits, and government.

What we do


We incentivize organizations to build strong feedback loops in three ways: by co-creating standards for feedback, analyzing organizations’ feedback metrics against these standards, and giving rewards to organizations that do feedback well.

Tools & Training

In order to make feedback commonplace in the public service sector, we curate feedback tools that are easy to use, and collaborate with other organizations to create accessible feedback training.


Achieving our mission would not be possible without the support of the greater feedback community. Hundreds of organizations are working to use feedback loops in their work, and we learn and grow with them every day.

Upcoming Events

We’re taking the Feedback+ Summit to where the action is: San Juan, Puerto Rico. San Juan houses some of the world’s leading frontline practitioners of feedback, and it represents an community primed for further action. Get ready to join the conversation on February 26th-28th!

From the Blog