Privacy Policy

This policy explains what information we collect when you use Feedback Labs’ website, services, and content. It also explains how we store and use that information. Your privacy is important, and we commit to using your information thoughtfully. 

What We Collect and How We Use It

Feedback Labs is a field building organization with the goal of making feedback the norm in aid, philanthropy, nonprofits and government. Our website, services, events and content are designed to further this mission by sharing information about, creating incentives for, creating community around, and holding educational sessions on feedback. Any data tracking or data sharing conducted by Feedback Labs is intended only to support this mission, or improve the user experience on our website. 

We want you to have the best possible experience while using our website so that we can continue to serve you and your unique feedback needs. We primarily use Google Analytics, which helps us identify which pages or resources are frequently visited by users, how people find our website, and which campaigns have the most success. To accomplish this, we collect information about how you use our website. This information includes your Internet Protocol address, what pages you access, how long you spend on our website, and other similar analytics.  Analytics data is anonymized and does not capture your name or contact information.

You may also elect to sign up for one of our services such as our newsletter, a Crash Course, or a LabStorm. When you sign up for these services you provide information that may include your name, email address, location, organization, and other relevant information. For example, we require newsletter subscribers to share their email address so we know where to send our newsletter. Our Crash Course sign up may ask you to share your location so that we can offer you a Course that aligns with your time zone. We only ask for information that helps us provide the best materials, programs, and events possible. 

We use some third-party services to organize contact information, manage event logistics, and to facilitate mailing campaigns. We may collect, store, and periodically update your information within these third-party accounts. Each third-party has their own privacy policies and will handle data separately. We are not responsible for how the third-parties we use handle your personal information; however, we make an effort to use third-parties that use information responsibly. Below is a list of the third-parties we currently use. We encourage you to look at their privacy policies. Please note, this list may change. We will update this privacy policy quarterly if there are any changes to our third party platform usage, so please check back here for the latest updates. Please note that beyond the third parties listed, we also share basic event attendee information with vendors, such as translators or transportation companies, at our live events.

  • Mailchimp 
  • Typeform 
  • Zapier 
  • Airtable 
  • Eventbrite 
  • Whova 
  • MyKastle

Finally, we do not host ads on our site and do not sell your data to advertisers.


As stated in ‘What We Collect and How We Use It’ above, Feedback Labs collects some information using cookies to improve user experience of our website and services. This may include your website clicks and page visits.  

Some third-party services that we use to track user experience on our website, such as Google Analytics, may place their own cookies in your browser. This Privacy Policy covers use of cookies by Feedback Labs only and not the use of cookies by third parties.

Disclosure of Information

Feedback Labs is very careful with your information, and we will only transfer it to a third-party in a select set of circumstances such as: (1) when we have your consent (2) when we are using a third-party service provider or partner we use to fulfill services or events as outlined in What We Collect and How We Use It (3) when we believe it is required by law such as compulsion by subpoena or other legal process (4) when we believe that doing so will help prevent imminent harm to someone. 

If we are going to share your information in response to a legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others or cause illegal conduct. We reserve the right to object to legal requests for information about users of our services that we believe are improper.

Data Storage

Feedback Labs uses third-party vendors and hosting partners, such as Amazon Web Services, for network services and related technology needed to run the Feedback Labs website. By using the Services, you authorize Feedback Labs to transfer, store, and use your information.

Third Party Embeds

Some of the content you see on our website is not hosted by Feedback Labs. Instead, it is embedded from another website such as Vimeo or YouTube. These files send data to the hosted site just as if you were visiting that site directly. Feedback Labs does not control what data third-parties collect or what they do with it in these cases. You may refer to the third-party’s privacy policy to determine how they will use your data. 

Modifying or Deleting Your Personal Information

If you have attended an event or subscribed to a newsletter, at any point you may ask us to delete your contact information from our files by emailing [email protected]

Data Security

We use password-protected, web based services to store your data. No data transmission over the Internet is 100% secure, so we can’t guarantee security. You are responsible for taking reasonable measures to protect your information online. 

General Data Protection Regulation

The Feedback Labs website is published in the United States and is subject to laws of the United States. If you are located in a country outside the United States and voluntarily submit personal data to us, you should be aware that that information will be transferred to the United States. By doing so, you consent to the transfer of that information to, and/or storage of, that information in the United States.

The General Data Protection Regulation (“GDPR”) is a European regulation concerning the use and processing of personal information. We are committed to storing, using, and processing information for community members in the European Union in compliance with the GDPR. 

Changes to this Policy

Feedback Labs may change or update this Policy. The most current version will always be available at this location, and we will save former versions here for your reference. 

Questions or Feedback

We believe in walking the talk, and we welcome your feedback about this policy at [email protected].