Feedback Crash Course

Through this fast-moving one-day hands-on training, you will equip yourself with the knowledge, skills and tools you need to listen and respond to feedback from the people you seek to serve. We’ll teach you the basics, and help you solve the specific feedback-related challenges you face in your work as you learn from expert feedback practitioners and collaborate with outstanding peers. By the end of the day, you’ll create a preliminary feedback plan that meets the needs of your organization and earn your certificate as a feedback pioneer.

Register for the Crash Course in Baltimore, Maryland on May 18th, 2020.

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Why attend a Crash Course?

If you would like to learn more about the loop and improve your feedback practice, the Crash Course is for you! Many other organizations have found that the Crash Course helps them articulate their goals and address their challenges. Check out Peer to Peer University’s reflection on their Crash Course experience and how it will help them direct their feedback stratgegy moving forward.

Knowledge

Understand each step of the feedback loop and learn how to close the loop.

Skills

Hone critical skills for creating buy-in, inviting dialogue and moving to action.

Action

Come away with a custom feedback plan tailored to your organization.

Benefits

  • Work on individual feedback challenges
  • Collaborate with peers and expert mentors
  • Dive into practical case studies
  • Create a custom feedback plan
  • Earn your certificate as a feedback pioneer

Learning Objectives

By the end of the Crash Course, participants will be able to:

  1. Articulate the value, purpose, and impact of feedback
  2. Collaborate with stakeholders to design and implement a closed feedback loop.

The Crash Course is designed to lead participants through interactive exercises that introduce each stage of the feedback loop and provide implementation and design resources relevant to a participant’s own work. Through expert instruction, robust learning materials (including written case studies for each stage of the loop), and experiential learning activities, participants gain an understanding of both the theory behind constituent feedback, as well as a practical set of skills for building feedback mechanisms in their own work.

Curriculum

I. Welcome & Intros

  • Establish a supportive learning environment for the day;
  • Understand the backgrounds and sectors of participants;
  • Assess and manage participant expectations for the day.

II. Defining Feedback

  • Articulate the value, purpose, and impact of feedback;
  • Comfortably engage in a conversation using feedback terminology;
  • Describe the process of closing the feedback loop.

III. Design & Buy-In

  • Identify the best data collection tool for a specific feedback need;
  • Create an actionable feedback collection tool (e.g. survey, interview protocol, etc.).

IV. Collect

  • Identify the best data collection tool for a specific feedback need;
  • Create an actionable feedback collection tool (e.g. survey, interview protocol, etc.).

V. Analyze

  • Identify an appropriate dialogue approach;
  • Carry out an effective dialogue about feedback analysis and course correction;
  • Prioritize opportunities for course correction over the short, medium, and long-term;
  • Communicate course corrections to constituents in order to manage expectations and maintain organizational accountability.

VI. Dialouge & Course Correct

  • Provide time and space to reflect, ask lingering questions, and identify ways to integrate learning into organizational operations.

VII. Wrap Up

  • Ensure that participants feel supported through the process of implementing course learnings in their own work
  • Two webinars (3 months and 6 months after the course) for discussion of challenges and review of tools and resources

Featuring Feedback Stories From:

Advisory Committee

Kai Hopkins

Keystone Accountability

Greg Bonin

Seeds Program International

Kathrin Frauscher

Open Contracting Partnership

Melissa Bevins

USAID LEARN

Sarah Orton-Vipond

Development Gateway