Feedback Crash Course

Through this training, you will equip yourself with the knowledge, skills, and tools you need to listen and respond to feedback from the people you seek to serve. We’ll teach you the basics, and help you solve the specific feedback-related challenges you face in your work as you learn from expert feedback practitioners and collaborate with outstanding peers. By the end, you’ll create a preliminary feedback plan that meets the needs of your organization and earn your certificate as a feedback pioneer.

The FBL Crash Course, Explained

Would you like to keep up-to-date with upcoming Crash Courses across the world? Sign up for our mailing list below.


* indicates required

As a bonus, we will also add you to our community of feedback champions so you will receive our bi-weekly newsletter and stay in the loop on what’s new in the feedback world. You can unsubscribe from all Feedback Labs emails at any time by clicking the “unsubscribe from this list“ link in the footer of any email you receive from us. To opt-out of or opt-in to any specific updates, you may click the “update your preferences” link - also in the footer. If you'd like to receive updates from us but not the bi-weekly newsletter, then please contact us at [email protected]. We will be sure to treat your information with respect!

Please note that if you’re already subscribed to our newsletter or any updates then this form will ask you to update your profile. Once you click the “Click here to update your profile” link, you’ll be sent an email through which you can update your preferences, including subscribing to this specific update.

Why attend a Crash Course?

If you would like to learn more about the loop and improve your feedback practice, the Crash Course is for you! Many other organizations have found that the Crash Course helps them articulate their goals and address their challenges. Check out Peer to Peer University’s reflection on their Crash Course experience and how it will help them direct their feedback strategy moving forward.

To learn more about hosting a Crash Course for your team, contact [email protected].


Understand each step of the feedback loop and learn how to close the loop.


Hone critical skills for creating buy-in, inviting dialogue and moving to action.


Come away with a custom feedback plan tailored to your organization.


  • Work on individual feedback challenges
  • Collaborate with peers and expert mentors
  • Dive into practical case studies
  • Create a custom feedback plan
  • Earn your certificate as a feedback pioneer

Learning Objectives

By the end of the Crash Course, participants will be able to:

  1. Articulate the value, purpose, and impact of feedback
  2. Collaborate with stakeholders to design and implement a closed feedback loop.

The Crash Course is designed to lead participants through interactive exercises that introduce each stage of the feedback loop and provide implementation and design resources relevant to a participant’s own work. Through expert instruction, robust learning materials (including written case studies for each stage of the loop), and experiential learning activities, participants gain an understanding of both the theory behind constituent feedback, as well as a practical set of skills for building feedback mechanisms in their own work.


I. Welcome & Intros

  • Establish a supportive learning environment for the day;
  • Understand the backgrounds and sectors of participants;
  • Assess and manage participant expectations for the day.

II. Defining Feedback

  • Articulate the value, purpose, and impact of feedback;
  • Comfortably engage in a conversation using feedback terminology;
  • Describe the process of closing the feedback loop.

III. Design & Buy-In

  • Identify the best data collection tool for a specific feedback need;
  • Create an actionable feedback collection tool (e.g. survey, interview protocol, etc.).

IV. Collect

  • Identify the best data collection tool for a specific feedback need;
  • Create an actionable feedback collection tool (e.g. survey, interview protocol, etc.).

V. Analyze

  • Identify an appropriate dialogue approach;
  • Carry out an effective dialogue about feedback analysis and course correction;
  • Prioritize opportunities for course correction over the short, medium, and long-term;
  • Communicate course corrections to constituents in order to manage expectations and maintain organizational accountability.

VI. Dialouge & Course Correct

  • Provide time and space to reflect, ask lingering questions, and identify ways to integrate learning into organizational operations.

VII. Wrap Up

  • Ensure that participants feel supported through the process of implementing course learnings in their own work
  • Two webinars (3 months and 6 months after the course) for discussion of challenges and review of tools and resources

Featuring Feedback Stories From:

Past Training Participants