Conferences that bring together the world’s leading changemakers in aid, philanthropy, non-profits, and government to ignite widespread community experimentation and collaboration on constituent feedback.

What is the Feedback Summit?

Feedback Summits are Feedback Labs’ flagship conferences that bring together leading thinkers, practitioners, funders, and researchers in closing feedback loops in aid, philanthropy, non-profits, and government. Each convening ignites widespread community experimentation and collaboration among organizations that aim to improve people’s lives by collecting and responding to constituent feedback. From 2015 to 2018 Summits held in Washington, D.C. focused on feedback being the right, smart, feasible, and expected thing to do.

What is Feedback+?

Inspired by attendee feedback from past Summits, we’re hitting the road. Feedback+ is a series of gatherings in cities around the world that will allow feedback champions and newcomers to come together, learn from each other and from leaders in each host city so that we can shift this movement forward together. Reinventing the flagship annual conference, Feedback+ goes to where the action is. Held in various locations across the globe, Feedback+ puts local leaders who are walking the talk in their feedback practice in conversation with global philanthropic funders, government officials, nonprofit leaders and aid representatives. Feedback+ reimagines real conversations and takes real action.

Past Summits

Feedback Summit Highlight

We heard your feedback from past Feedback Summits and we’re acting!

At the end of each Summit we compile our Net Promoter Score as a way to analyze if we’re meeting your goals, and we ask for suggestions on what we could be doing better. In 2018 our NPS score was 71. Here are some changes we’re making in response to your feedback:

What you said

What we’ll do

  • We want more frontline implementers and feedback “givers” represented.
  • We agree, and that’s why we’re taking Feedback+ on the road! Each Feedback+ will feature local changemakers. We are also continuing to invest in our Feedback Fellows program and other scholarship opportunities which bring frontline implementers around the world to our Summits.
  • More take-home tools to use at our organizations, please!
  • We heard you, and that’s why our Feedback+San Juan is all about feedback in action. You will leave with several actionable and tangible tools to implement in your own organizations!
  • Networking is a huge reason I attend conferences, so I want more of that!
  • We will build in more networking time, including affinity tables and social hours. With the guest list available ahead of time, you’ll be able plan who you want to connect with – whether that’s at lunch in New York or on the beach in San Juan.
  • What happens when feedback goes wrong? I need tools to handle that.
  • Good point. With Feedback+New York focusing on theory and Feedback+San Juan on practice, we will provide you with comprehensive ideas and experiences about what happens when feedback doesn’t go as planned.
  • We would love a Summit venue outside of DC!
  • This was the most frequent feedback we got from past Summit attendees, and because of you, we can’t wait to learn and grow with you in both New York on October 11, 2019, in San Juan, Puerto Rico February 26-28, 2020, and beyond! Should Feedback+ come to your hometown next? Pitch us your idea here.

Past & Current Sponsors

Want to join these leading organizations in making feedback the norm? Email Summit Manager Jessica Harris at [email protected]

The work of Feedback Labs is made possible by:

fund for shared insight

gates foundation

gates foundation