October 4 – 5 | Washington, DC

Feedback Summit 2018: The Expected Thing

At previous Summits, we’ve discussed how feedback is Right Thing, the Smart Thing, the Feasible Thing, and the Powerful Thing to do.

This year, we are going to talk about how to make it the Expected Thing to do. What will it take to get to a tipping point where listening to and acting on feedback from the people we seek to serve becomes the new norm for funders, program designers, and services providers?

Collaborative Leadership

Working collaboratively across sectors is essential for feedback to become the norm.

Carrots, Sticks, and Tools

Bringing feedback to scale requires diverse incentive models and tools.

Equity and Inclusion

We need to make sure feedback respects and elevates the voices of those most marginalized.

Agenda

Thursday, October 4

  • 8:00-9:30am Breakfast (Lounge)
  • 10:15 – 10:30am Coffee Break (Lounge)
  • 10:30 – 11:40am LabStorm Breakout Sessions
  • 11:40 – 12:00pm Lunch Break
  • 1:30-1:45pm Coffee Break (Lounge)
  • 1:45 – 2:55 pm Breakout sessions
  • 2:55 – 3:15 pm Coffee Break
  • 3:15 – 4:25 pm Breakout sessions
  • 4:25-4:45pm Break
  • 5:15-7:00pm Reception: Visualizing Feedback presented by the Accountability Lab and Special Guest Performance (Upstairs)

Do(Zorro)ing Open Contracting Right- Citizen Monitoring in Ukraine

Pre-revolution, Ukraine was known for having one of the most corrupt public procurement systems in the world. DoZorro is an innovative way for any citizen to monitor public spending and safely submit complaints when they see corrupt or inefficient contracting practices, with amazing results so far. In this session, Anastasiya Kozlovtseva of Transparency International Ukraine will demonstrate how the DoZorro platform works, share the results, and facilitate a feedback conversation to surface ways to improve the platform and replicate results in other contexts. Join this collaborative problem-solving session on creating the tools citizens need to stop corruption.

Discussion Questions

1. We submit complaints and corruption analyses to the antimonopoly committee and the state auditing commission, but they aren’t responding as proactively as we’d like to this information. How can we put pressure on them to take a more active approach?

2. To have real impact, we also need to change legislation, for example in order to embed red flagging into the procurement system. However, it’s difficult and takes a lot of time to see legislative change. How have people in other countries managed this process?

3. Until now, our main impact number has been a calculation of percent savings. We have seen this number isn’t as reliable as we like, and can sometimes create perverse incentives. We’d like to have a similar impact number for advocacy purposes, but want something reliable. How have other people defined their impact indicators around improvements in public procurement?

Theme: Carrots, Sticks, and Tools
Discussants: Anastasiya Kozlovtseva (Transparency Initiative Ukraine), Kathrin Frauscher, Katherine Wikrent (Open Contracting Partnership)
Room: 2B

How Can Data Build Trust Between Communities and Government?

Theme: Collaborative Leadership
Discussants: Fayyaz Yaseen (Accountability Lab)
Room: 2A

Long Distance Relationships: How Can We Use Feedback to Build Effective Remote Working Cultures

Praekelt.org is a decade old social good NGO that has a distributed team across several countries. While our primary offices are in South Africa, employees from those offices also often work remotely, with Slack and Google Docs and Hangouts as our primary tools. As we’ve doubled in size two years ago, we have been using many communication channels to keep our culture and values strong, but it’s often hard to spot the gaps – and to address them proactively.

1) What kind of feedback channels outside of surveys can be effective for building an inclusive remote work place?
2) What is the easiest way to document the impact of internal communication channels preferably in one place to communicate results with mgmt and the rest of the org?
3) How can one encourage active feedback internally?

Theme: Collaborative Leadership
Discussants: Ambika Samarthya-Howard
Room: 2C

Lunch Plenary: Unleashing the Power of Beneficiary Feedback Loops

Theme: Equity in Feedback
Discussants: Melinda Tuan (Fund for Shared Insight), Judith Sandalow, Elizabeth Bausch (Children’s Law Center)
Room: Main Hall

Lean Impact “Shark Tank”

Join us for an interactive “Shark Tank” session to dive into two real-world solutions and take a hard look at their strengths and weaknesses – no holds barred. We’ll share the principles for Lean Impact and consider each of the three pillars that are required for a successful social innovation: Value (is this something the beneficiary/stakeholders want, demand, and will refer others to?), 2) Growth (is there an engine for scale and sustainability to reach a significant portion of the need?), and 3) Impact (does it work to deliver the intended social benefit?). Find out if our presenters have what it take!

Theme: Carrots, Sticks, and Tools; Collaborative Leadership
Discussants: Ann Mei Chang, Sasha Dichter, Chris Larkin, Alix Guerrier, Anahi Ayala Iacucci, John Corrigan
Room: 3D

Ambiguity as Ally: Feedback-First Project Design

Feedback is critical for sustainable, equitable initiatives in public sector innovation. Yet, making feedback the “expected thing” demands a flexibility and ambiguity that are often hard to fit into a tidy project timeline. In this highly interactive session, lighting talks from practitioners will provide a springboard for attendees to discuss common barriers to integrating feedback loops. The session will culminate in a group synthesis that shapes maps these anecdotes into practical tips for “feedback-first” design.

Theme: Collaborative Leadership
Discussants: Corey Chao, Lauren Gardner, Rebecca Villalobos
Room: 3E

Data, Decision, and Dialogue: Strategies for Adaptive Management

This session will focus on the USAID Development Informatics team’s research findings and a sneak peak at resources on the use of real-time data to enable adaptive management in development programs. The resources seek to build capacity for USAID and its implementing partners to use digital data as a means to manage adaptively and proactively respond to the needs of the communities we serve. The Development Informatics team is interested receiving input from Feedback Summit 2018 participants in order to create more relevant and useful resources.

Theme: Carrots, Sticks, and Tools
Discussants: Erica Gendell; Jaclyn Carlson (USAID)
Room: 3B

Risk: An Essential Part of Your Strategic Plan

When approaching the future, many are wont to assume that the risk will be mitigated simply by the teams that make up your organization. It’s a function of their job, right? Not really. Join Larry Lieberman, Chief Operating Officer of Charity Navigator, and Ted Bilich, CEO of Risk Alternatives, for an in-depth analysis of risk management in your strategic plan. Highlighting potential weaknesses in your organization’s growth only will help if you activate the core team of your nonprofit to manage the risk. Larry and Ted will walk you through a variety of company risks, while workshopping crowd favorites to leave you with active steps to eliminate your operational weaknesses and focus on strengths.

Theme: Carrots, Sticks, and Tools; Collaborative Leadership
Discussants: Larry Lieberman; Sarah Nason (Charity Navigator), Ted Billich (Risk Alternatives)
Room: 3E

Walking the Talk: How Three Funders are Modeling Feedback

This session will be a deep dive into the complex world of feedback + funding. During the first part, we will hear what three real life funders are doing to integrate feedback into their grantmaking and operations. During the second part, we will split into two groups to workshop solutions to some of the biggest barriers that feedback faces in the funding world, such as: How might funders get internal buy-in for feedback? What do we wish funders did to help support better feedback practices? What do we wish funders asked about or prioritized? How might we mainstream our solutions?

Theme: Collaborative Leadership, Equity and Inclusion
Discussants: Britt Lake, Paloma Bonfil, Laura Maher
Room:3C

Remember to Chew: Making Feedback Digestible

Even when we think we do everything right, feedback data can get stuck and often isn’t used to inform decisions. Sure, you have strong, valid data on the right topic and present it to the right audience, but something else is missing. This session will take you through strategies and tools to make it possible (and easy!) for people to understand, process, and use your information.

Theme: Carrots, Sticks, and Tools
Discussants: Danielle de Garcia, Komal Bazaz Smith
Room: 3B

Lessons from testing survey questions across the five dimensions of impact

The Impact Management Project heard consensus that impact can be understood across 5 dimensions, and that we data across those five dimensions in order to make decisions to improve their experience. In collaboration with Omidyar Network and the IMP, Acumen’s Lean Data team, Keystone Accountability, and Social Value International have been exploring whether it’s possible to create a standard set of survey questions which enables enterprises to collect feedback from customers and employees to understand performance across the five dimensions. Acumen and Keystone Accountability then pilot-tested these draft questions on eight geographically-diverse businesses seeking to deliver very different outcomes. This session shares a sneak-peak at the findings, due to be published later in the Fall, and invites your perspectives on the draft questions and methods used.

Theme: Collaborative Leadership
Discussants: Olivia Prentice, Jessica Kiessel, David Bonbright, Venu Aggarawal
Room: 3A

Breaking Through the Illusion of Transparency: Homelessness Services

Is something transparent just because it’s visible? Should a local government invest in homelessness service programs through the same mechanisms used to purchase office supplies? Join this interactive solution-focused session on involving the community and improving the end users’ outcomes in homelessness services through a government contracting process.

Discussion Questions
1. How do we avoid the illusion of transparency in government contracting?
2. How might we ensure meaningful civic participation focusing on accountability?
3. How might we ensure all of the above works for our homeless population?
Theme: Carrots, Sticks, and Tools
Discussants: Sabine Romero, Robert Kingham
Room: 2D

Rebalancing Measurement on a New Three-Legged Stool: Monitoring & Evaluation & Feedback

Do you ever feel disappointed in your monitoring and evaluation system? Feel like your M&E is missing something? If so, come learn about a new proposed framework for measurement in the social sector: a three-legged stool that includes monitoring, evaluation and feedback. This session will include an overview of the framework and you will hear about how all three legs of the stool find expression in two organizations, the Center for Employment Opportunities and the Omidyar Network.

Theme: Carrots, Sticks, and Tools
Discussants: Fay Twersky, Jessica Kiessel, Ahmed Whitt
Room: 3A

Welcome: Who’s Voice do you Expect?

Theme: Equity in Feedback
Discussants: Benny Samuels, Tiffany Stafford, Yotam Polizer
Room: Main Hall

Feedback Fulcrums

“Give me a lever long enough and a fulcrum on which to place it, and I shall move the world.” – Archimedes

Discussants: Jean-Louis Sarbib, Dave Wilkinson, Valerie Threlfall, Edd Fry
Room: Main Hall

Closing: What’s our light in the dark?

Discussants: Lara Powers, Korvi Rakshand
Room: Main Hall

What will it take to build 4,000 homes on a rock?

The St. Thomas Recovery Team is a coalition of diverse community stakeholders that are cooperatively coordinating St. Thomas’ long-term recovery response, resource management, resiliency planning, and training in response to hurricanes Irma and Maria. The Team’s mission is to fold: rebuild the individual’s home and emotional wellbeing, and promoting the restoration and improvement of the community writ-large. Although we’ve been able to collect collective community data through visioning meetings, its quite hard to do the same on an individual level. Furthermore, due to our geographic, topographic, and financial constraints, we have not been able to solve our logistic and space limitations even more than a year later.

Questions:
1. How can we inspire our marginalized community to rise above their survivalism and think critically about their needs, specifically through building trust and closing the feedback loop?
2. How do we make our two feedback loops work in tandem (between us to our constituents and our donors to us)?
3. What innovative strategies can we use to overcome our isolationism and establish and maintain the territory-wide supply chain / logistics plan needed to implement these community improvements (including shipping, storage, transportation)?

Themes: Carrots, Sticks, and Tools
Discussants: Imani Daniel
Room: 3B

Consolidation vs Fragmentation: Can Collaboration and Standards Drive Philanthropic Effectiveness?

Themes: Collaborative Leadership
Discussants: Michael Thatcher, Mari Kuraishi, Jacob Harold
Room: 3C

Stories of Change: Collective Leadership

Making feedback the expected thing requires leaders to come together across boundaries to rewire the system. In this session we’ll explore your stories of breaking down silos, crossing sectors, creating common ground, and moving forward together. Through a peer storytelling process, we’ll use your stories as our raw data to identify critical barriers and find new ideas for leading change. Bring what you know — big or small — about doing the unexpected thing to bring feedback to the center of your work and let’s learn from our collective wisdom.

Themes: Carrots, Sticks, and Tools
Discussants: Jim Rosenberg
Room: 3D

Inclusivity & Feedback: How can we practice inclusive feedback without experiencing analysis paralysis?

Theme: Equity and Inclusion
Discussants: Kelley Gulley
Room: 3A

Friday, October 5

  • 8:00 – 9:30am Breakfast (Lounge)
  • 10:15 – 10:30am Coffee Break (Main Hall)
  • 10:30 – 11:40am Breakout Sessions
  • 11:40 – 12:00pm Lunch break (Main Hall)
  • 1:15 – 1:30pm Coffee Break (Lounge)
  • 1:30 – 2:40pm Breakout Sessions
  • 2:40 – 3:00pm Popcorn Bar (Main Hall)

Breakfast

Please join us for breakfast and kick off your day meeting fellow Summit participants. Check out the Memria exhibit and prepare for an awesome day!

Room: Lounge

The Feedback Ecosystem

As development practitioners, we understand the value of feedback and strive to build learning into our decision-making practices. In this workshop, participants will explore how data gathered in communities, and by community members, can be used in real-time decision-making to strengthen service delivery and build trust among stakeholders. More than that, this interactive simulation will use real data collected in communities where the Accountability Lab using its Citizen Helpdesks to bring communities, the government, corporate and other stakeholders closer together, participants will have the opportunity to explore the feedback ecosystem from the perspectives of various stakeholder groups.

Theme: Carrots, Sticks, and Tools
Discussants: Blair Glencorse, Narayan Adhikari, Moussa Kondo, Cheri-Leigh Erasmus, Jean Scrimgeour (Accountability Lab)
Room: 3B

Does listening systematically to participants drive us to collaborate better?

People’s lives are often complex, with interrelated challenges and opportunities, yet social purpose organisations often seem to present their work in a vacuum – interventions and programs that work in isolation. A group from the Leap Ambassadors Community is currently exploring how impact and performance can be delivered through organisations working together in pathways – join us to share your experience, and explore how we can better serve participants together, if we’re listening and responding to feedback.

Theme: Collaborative Leadership
Discussants: Tris Lumley, Brad Dudding
Room: 3A

Normalizing Feedback in CARE through the Constituent Voice Methodology: Strengthening accountability mechanisms in Ghana

Over the last two years, CARE International’s Inclusive Governance Team and Keystone Accountability set out to explore new ways of systematically collecting and using feedback to meaningfully shift power to local actors, partners and beneficiary communities.
We designed and tested practical and affordable tools that almost any program can use to integrate constituent perceptions and experience into always accessible, comparative, timely and actionable management data. We explored ways of understanding and using this data together to strengthen local systems, relationships and results.
We believe we have built a system that CARE can take fully in-house, brand and market across CARE International as CARE’s own Constituent Voice (CV) system and develop the internal capacity and resources to market and support country offices and programs across the world.
Samuel Boateng and David Bonbright will talk about their experience.”

Discussants: David Bonbright, Sam Boateng
Room: 3B

Look within, Look around, Look ahead: Using feedback to deepen your commitment to diversity, equity, and inclusion

Every organization knows that gathering and acting on feedback is crucial for their business outcomes. But how do we flex our feedback muscles to deepen our commitment to diversity, equity, and inclusion? Come prepared to brainstorm and collaborate! In this session, we’ll explore 3 lessons from DonorsChoose.org and workshop how you can apply these lessons to your own organizations.

Theme: Equity in Feedback
Discussants: Jessie Mohkami, Andie Safon
Room: 2B

Methodologies and Strategies for Success: Achieving Organizational Change with UNICEF and DFID

Theme: Carrots, Sticks, and Tools
Discussants: Sarah Orton; Emily Fung (Development Gateway)
Room: 2A

Benchmarks: Rigorous, Relevant and … Useful?

In this session, we will explore the role of benchmarks in interpreting feedback data and brainstorm how they can be most useful utilizing the Fund for Shared Insight’s Listen for Good (L4G) project as a case study. This session will be highly interactive as participants will be engaged as thought partners to help advise the L4G team.

Theme: Carrots, Sticks, and Tools
Discussants: Valerie Threlfall (Ekoute Consulting)
Room: 2A

The Power of Peer Insight: Technology Demo and Case Studies

For years, online giants like Netflix and Amazon have used a model called collaborative filtering to crowdsource recommendations–yet the feedback and evaluation community have only started to experiment with this approach to serve the social good. Join fellow practitioners to demo a feedback technology prototype that puts collaborative filtering to work for feedback. Small group case studies will zoom in on how this model can inform feedback, evaluation and planning work in diverse contexts.

Theme: Carrots, Sticks, and Tools; Equity in Feedback
Discussants: Eric Martin (ITVS)
Room: 2B

Dabbling in the Data: Hands-On Meaning Making for Teams

Nonprofits and grant makers are interested in being more data driven, but don’t always know where to start. What does it look like to be engaging and rigorous when it comes to making meaning with data? In this session, learn a variety of strategies to actively engage teams with data, leading to new insights and data-driven action plans.

Theme: Collaborative Leadership, Equity in Feedback
Discussants: Corey Newhouse (Public Profit)
Room: 2C


Dabbling in the Data: Hands-On Meaning Making for Teams

Nonprofits and grant makers are interested in being more data driven, but don’t always know where to start. What does it look like to be engaging and rigorous when it comes to making meaning with data? In this session, learn a variety of strategies to actively engage teams with data, leading to new insights and data-driven action plans.

Discussants: Corey Newhouse (Public Profit)
Room: 2B

Lunch Plenary: The Future of Feedback: Can government truly listen? (Connecticut)

Connecticut’s Office of Early Childhood aims to be a new kind of government agency – one that truly listens and responds to the people they serve, that builds trust in government, and has a genuine feedback culture. What does it take to do that at scale? Who are their allies? What builds values-based collaborations? Commissioner Dave Wilkinson of the Connecticut Office of Early Childhood, Benilda Samuels, COO of Nurse-Family Partnership, and David Devlin-Foltz, Vice President at the Aspen Institute, grapple with the thorny questions – how does government ask the right questions, have the right conversations, and take the right actions?

Theme: Collaborative Leadership
Discussants: Dave Wilkinson, Benny Samuels, David Devlin Folz
Room: Main Hall

Are you listening? Establishing Community Representation from the Ground Up

What role do community members play in your organization’s program strategy and implementation? How truly representative is your staff and board of the places where you serve? Join two organizations – SHAPE Community Center from the US and JAAGO from Bangladesh – as they talk about how their organizations have ensured their team reflects the communities they serve.

Theme: Collaborative Leadership, Equity in Feedback
Discussants: Korvi Rakshand, Shondra Muhhamed, Britt Lake
Room: 2D

The Magic of Diversity and Inclusion in our Ability to See Around Corners

The speed of change in our world today requires us to be constantly re-envisioning the future, and leading our organizations and movements in creating and executing strategies that are commensurate with critical challenges and unprecedented opportunities. This requires the full participation of people who have different vantage points that provide wonderfully diverse perspectives, to craft approaches that maximize potential benefits and protect important assets no matter what happens. The skill sets required to “look around corners“ and engage in adaptive “collaborative innovation“ will be in increasingly greater demand as we all try to be those who make things happen instead of those who watch things happen or wonder what happened.

This highly experiential session will take an important, real situation and engage participants in a process that they will be able to lead with their own teams, organizations and movements after the conference.

Theme: Equity in Feedback
Discussants: Jeff Nugent, Bryan Simmons, Megan Campbell
Room: 2C

Feedback Levers

“Give me a lever long enough and a fulcrum on which to place it, and I shall move the world.” – Archimedes
Dicussants: Nathaniel Heller, John Corrigan, Louis Bickford, Alexis Banks, Alex Bergo
Room: Main Hall

Plenary: Do You Trust the Listener?

Discussants: Dennis Whittle, Mandela Hyacinthe, Melissa Malzkhun
Room: Main Hall

Opening Plenary: Rekindling the Voices of Returning Citizens: Perspectives from the Front Lines in the US and UK

Theme: Collaborative Leadershop, Equity in Feedback
Discussants: Jessica Centeno, Paula Harriott, Edd Fry, Brad Dudding
Room: Main Hall

Citizen Stories: Feedback Data for Governmental Decision Making

Spark is working with local government partners in Rwanda to integrate a community-led goal setting and project planning into their annual planning process, making grassroots community feedback expected in the government’s own planning processes. This interactive discussion will be facilitated with practical examples of how governments (on a local or national level) are making feedback expected, and workshop the risks/challenges expected and possibilities for addressing them. Some challenges we’re thinking through are: how to ensure communities or sectors or not isolated in their decision making, how to support communities to be open about their priorities even in more closed civic spaces, how to understand government’s behavior and factors that make government more or less responsive, and how to aggregate community priorities in an effective way to help inform higher level government priorities.

Theme: Carrots, Sticks, and Tools
Discussants: Chloe Tomlinson, Sabine Romero
Room: 3A

Feedback Academy: Creating a Collective Curriculum and Training System

As the feedback field emerges and grows it will take on many important formal dimensions and functions, such as principles, standards and guidelines; comparable feedback data; interoperable tools; and coherence across different methods and stages of feedback practice development. Perhaps the most important service demand that will emerge as the field grows up with be for training. If you are interested in getting in on the ground floor of a project to create a collective feedback curriculum and training delivery system, please join this session.

Room: 2D

Our Movement Makers

Featured sessions include:

Feedback Summit Advisory Board

Benilda Samuels

Nurse Family Partnership
Chief Operations Officer

Brad Dudding

Employment Opportunities
Chief Impact Officer

Bryan Simmons

Arcus Foundation
Vice President Communications

Jeff Nugent

Jeff Nugent & Associates
Principal

Nada Zohdy

Open Gov Hub
Director

Highlights: Summit 2018

Catch up on key conversations taking place in the room and online at this year’s Feedback Summit
by reading Day 1 and Day 2 recaps. Stay tuned for more to come!

We’re responding to your feedback at last year’s Summit.

 

Our NPS surveys always leave space for verbatim feedback – and we take those words seriously! See below for how we’re planning to act on feedback this year.

What 2017 Attendees Said:

What We Heard:

What We Did :

“I’d welcome a renewed focus on inclusivity, including voices from elsewhere and from more frontline staff.”

Our attendees desire a greater diversity of voices in the room, both among attendees and speakers. Specifically more from the global south and frontline workers.

We are participating in GlobalGiving’s crowdfunding campaign, in which we engage with our community to support our Equity Sponsorship initiatives (scholarships for front-line practitioners).

“I felt we were coming together as a movement last year but the agendas have widened and the focus was less sharp this year.”

Attendees wanted more clarity on the theme, and how the content of breakouts aligned with this.

We are focusing on ensuring that every session relates to one of the three main pillars of what it will take to make feedback the expected thing: 1. Equity in feedback 2. Collaborative leadership and 3. Carrots, sticks, and tools.

“I felt like this year’s sessions were a bit less practically useful/actionable for me than in years past.”

Attendees wanted an increase in immediate practicality of breakout sessions and a way to know which sessions would be most helpful to their work.

All breakout sessions this year will be action-oriented, and focused on one of the three “expected thing” pillars. Stay tuned to learn more about the human-centered design workshops, world cafes and more that this year’s speakers are planning!

“It was a great conference, but nothing’s perfect! I would love to have seen a more diverse group including our constituents.”

Some attendees who submitted feedback wanted to hear from constituents themselves.

We are collaborating with the Fund for Shared Insight to determine how to highlight the voices of constituents at our 2018 Summit. Stay tuned for session announcements!

Donate

This year, members of the feedback community sent a clear message: our community needs “a renewed focus on inclusivity, including voices from elsewhere and from more frontline staff.” In response, we’ve committed to making 2018’s Feedback Summit an inclusive, equitable space.

Your support will help ensure that front-line staff from small organizations are able to participate fully in high-quality feedback trainings and conferences, and improve feedback practices around the world.

Donate now!

Feedback Summit 2018 is made possible by:

fund for shared insight

Equity Supporters

Acacia Betancourt
Alan Campbell
Alix Guerrier
Alexis Banks
Amy Van Zanen
Andrew Svarre
Blair Glencorse
Britt Lake
Cait O’Connell

David Bonbright
Dennis Whittle
Devon Swift
Duc Tran
Elizabeth Stockton
Frederic Fernholz
Greg Bonin
Hamadoun Cisse

Isabel O’Connell
Jayne Fernholz
Jean-Louis Sarbib
Joseph Maloney
Judd Rollins
Kathryn Blair Alexander
Kathy Stockton

Kellen O’Connell
Llanco Talamantes
Marc M Maxmeister
Margaret VanDeusen
Mary Stockton
Matthew Smith
Megan Campbell
Melanie Campbell

Melinda Tuan
Michael Hennessy
Morgan Malpass
Nathaniel Heller
Nehal Gupta
Pilar Hennessy
Robert O’Donovan

Sam Chenkin
Sarah Hennessy
Scott Williams
Steven O’Connell
The James Irvine Foundation
Tim Fernholz
Vovi Coelho
Yvonne Coelho

Location and Accommodations

Summit Location

Partnership for Public Service
1100 New York Ave, NW
Suite 200 (take the East elevators)
Washington, DC 20005

Hotel Info

Renaissance Washington, DC Downtown Hotel
999 Ninth Street NW,
Washington, DC 20001
Phone: +1 202-898-9000

Book a room

Transportation

Metro Center: use the 12th & G Streets exit. At the top of the escalators, turn right to walk north on 12th Street. Cross H Street and turn right on New York Avenue NW. The entrance to 1100 New York Avenue NW is on your right. Use the East elevators to reach the Partnership for Public Service on the 2nd floor.

Gallery Places/Chinatown: exit at 9th and G Streets/National Portrait Gallery. Walk west on G Street for two blocks. Turn right on 11th Street and walk one block. The entrance to 1100 New York Avenue NW is on your right. Use the East elevators to reach the Partnership for Public Service on the 2nd floor.

Parking: If you are driving, there is a parking garage below the conference building, accessible from 12th Street just past H Street. Parking is approximately $20 a day in the cash-only garage. The parking garage opens at 7 a.m.

Dulles International Airport (IAD): Metro Bus 5A picks up from Curb 2E and takes approximately 1 hour to the final stop at L’Enfant Plaza. From there take the Blue, Orange, or Silver Metro line to Metro Center.

Silverline Express Bus picks up from the Arrivals Level at door 4. Transfer at Wiehle-Reston to the Metro silver line and ride directly to Metro Center.

Reagan National Airport (DCA): From Terminal B or C use the pedestrian bridges to take the Metro blue line directly to Metro Center, from terminal A take any airport shuttle to the metro stop at Terminal B or C.

Baltimore-Washington International (BWI): Take a shuttle to the MARC Penn line and ride to Union Station. From there, take the Metro red line to Metro Center.

What will it take to make feedback the expected thing? At the #FBLSummit, attendees shared their feedback stories through the @MEMRIA_ORG platform and shared their insight on how to make feedback common practice. Read more on the blog: https://t.co/WgiVPvgq3v

At the #FBLSummit, our community drafted 7 #FeedbackPrinciples that underlie feedback. What do you think? Comment here: https://t.co/TKxgooOEUK