About Feedback+San Juan: Listening Reimagined

Welcome – we’re happy you’re here. We heard your feedback and we’re taking the Feedback+ Summit to where the action is: San Juan, Puerto Rico. San Juan houses some of the world’s leading frontline practitioners of feedback, and it represents an island primed for further action.

days remaining until
February 26, 2020 at 8:00am
Register Today


Wednesday February 26

  • 8:00 – 9:30 Breakfast – Optional Affinity Tables
  • 9:30 – 10:15 Welcome
  • 10:15 – 10:30 Break
  • 10:30 – 11:45 Breakout Sessions
  • 11:45 – 12:15 Lunch Networking Break
  • 12:15 – 1:15 Lunch Session – Movement Makers Conversation
  • 1:15 – 1:45 Feedback Fulcrums
  • 1:45 – 2:00 Break
  • 2:00 – 5:00 Site Visits and LabStorm Sessions
  • 5:00 – 7:00 Reception

Thursday February 27

  • 8:00 – 9:30 Breakfast – Optional Affinity Tables
  • 9:30 – 10:15 Plenary
  • 10:15 – 10:30 Break
  • 10:30 – 11:45 Breakout Sessions
  • 11:45 – 12:15 Lunch Networking Break
  • 12:15 – 1:15 Lunch Session Panel
  • 1:15 – 1:45 Feedback Levers
  • 1:45 – 2:00 Break
  • 2:00 – 3:15 Breakout Sessions
  • 3:15 – 3:30 Break
  • 3:30 – 4:30 Plenary
  • 4:30 – 6:30 Optional Activities
  • 6:30 – 8:30 Optional Dine Arounds

Friday February 28

  • 8:00 – 9:30 Breakfast – Optional Affinity Tables
  • 9:30 – 10:00 Plenary
  • 10:00 – 12:30 Giving Back Sessions

Pitch a Session

Feedback+San Juan: Listening Reimagined is a two-and-a-half-day event February 26-28, 2020 that will ignite community experimentation and collaboration about how to put constituent feedback into practice.

A unique element of Feedback+ Summits is the co-creation of the agenda from participants like yourself! Whether you’re an innovative Puerto Rican nonprofit, a US mainland-based foundation, or a researcher in Nairobi, we want to hear from you! Feedback+San Juan applications are due November 15, 2019. Speakers who are selected to present at Feedback+San Juan will receive a ticket at a discounted price!

Highlights: Summit 2018


Miss last year’s Feedback Summit? Read a recap of what happened on Day 1 and Day 2 of the event.


Will the Feedback+San Juan programming be in both Spanish and English?

Programs will be held in English and will include some Spanish translation.

Do I need a passport to travel to Puerto Rico?

U.S. citizens do not need a passport to visit Puerto Rico. Those from countries outside of the U.S. will need a passport and the other required documents needed when you travel to the U.S. Please email [email protected] if you need a supporting Visa Letter.

Is the water safe to drink in Puerto Rico?

All water provided at La Concha Renaissance Resort is safe to drink. There may be some parts of the island where water is not recommended for drinking but generally speaking, the island’s water is safe.

Do I need to rent a car?

No car rental is necessary. Shuttles, taxis, and Ubers are available to take you between the airport and the resort.

How will I receive my registration confirmation when I register online?

You will receive a confirmation email once your purchase is processed.

Do you offer refunds? What about in the case of inclement weather conditions?

Feedback Labs will offer refunds on the following timeline: June 25 – January 1: 50% refund available upon request. January 2 – February 28: Refunds not available. In the case of inclement weather conditions, Feedback Labs is unable to offer refunds, and we strongly encourage attendees to purchase travel insurance given the time of year.

Do you offer any reduced price tickets?

Yes! Very Early Bird tickets secure a 40% discount and are on sale until July 31, 2019 and Early Bird tickets secure a 20% discount and are on sale until October 31, 2019. Need help making the case? We’ve got you covered—access our justification letter here,
personalize it, and pass it on to your supervisor. Additionally, we’re pleased to offer a limited number of scholarships to attend Feedback+San Juan which you can apply for here.

Do you offer a student discount?

Feedback Labs is unable to offer a student discount, but we do offer free and reduced price tickets for volunteers! If you are interested in volunteering at the event, please apply here.

Can I attend part of the Feedback+ but not the full 2.5 days?

You are welcome to attend part of the Feedback+ if you are unable to stay for the full 2.5 days, but we are unable to offer a discounted ticket price. Attendees will deepen their understanding and skills regarding feedback as the Feedback+ progresses so we strongly recommend full attendance.

Where can I breastfeed during the Feedback+?

Special rooms will be set aside for breastfeeding attendees at La Concha Renaissance Resort. Information about rooms and directions will be made available on the day of the Feedback+ Summit.

Who do I talk to if I require special accommodations?

We are happy to assist any attendees who may need different accommodations. Please email Meg at [email protected] to arrange.

What is the Feedback+San Juan dress code?

Like most professional conferences, we suggest dressing in smart casual or business casual attire during the plenary and breakout sessions. There may be activities, outings, and social hours held outdoors or which involve some physical activity during the Feedback+San Juan Summit, when different attire is definitely welcome!

Can my partner, family members, or others share my hotel room with me?

You are welcome to bring along guests to stay with you in the room(s) you book at La Concha Renaissance Resort, respecting the limit of guests per room communicated by the Resort. However, guests must purchase a ticket in order to attend Feedback+ programs.

Are there scholarships available?

We need to cover our costs, but understand that you do too! Please submit this application for a full or partial scholarship. All applications received by November 29th will receive a response by December 6th. Applications received after December 6th will be reviewed on a rolling basis and receive a response by January 10th. If selected for a scholarship, you will have one week to respond. We will ask for continued engagement with the feedback community, which may include but is not limited to writing one blog post for our site and a spotlight feature on our website along with your organization. If you have any questions on your proposal, please contact Meg VanDeusen at [email protected]

Who do I contact if I have more questions?

You can reach the Feedback Labs Summit team at [email protected] we look forward to hearing from you!


Conference location:

La Concha Renaissance Resort
1077 Ashford Ave,
San Juan, 00907,
Puerto Rico

Book your discounted room for February 25-28 by January 20

Looking to stay in Puerto Rico before or after the conference? Book additional nights at La Concha here, and the hotel will honor the discount rate for your additional stay.


Traveling between Luis Muñoz Marín International Airport and La Concha Renaissance Resort is only an 11 minute drive! Please keep in mind the following:

Uber exists, Lyft does not. However, it may be just as cheap to take a taxi.

One-way ride estimates:
UberX $12
Taxi $15
UberXL $20

Whova app

Feedback+San Juan attendees can use this app to see the agenda and where all the sessions are located, as well as connect with other attendees.

Want to make your travel as environmentally sustainable as possible? We do too. Check out Gold Standard for certified carbon offsets to partially offset the impact of your flight to San Juan.

Keep in mind, not all carbon offset programs are vetted – in fact, many aren’t. Gold Standard only lists offsets that have shown to reduce carbon emissions, so rest assured!


This year, members of the feedback community sent a clear message: our community needs “a renewed focus on inclusivity, including voices from elsewhere and from more frontline staff.” In response, we’ve committed to making Feedback+San Juan an inclusive, equitable space.

Your support will help ensure that front-line staff from small organizations are able to participate fully in high-quality feedback trainings and conferences, and improve feedback practices around the world.

Donate now!

Feedback+San Juan Sponsors

Are you interested in joining these leaders in making feedback the norm? Email Meg at [email protected] to learn more about sponsorship!

The work of Feedback Labs is made possible by:

fund for shared insight
fund for shared insight
fund for shared insight
fund for shared insight

Do you want to sponsor?

Feedback Labs believes that regular people – whether we call them beneficiaries, constituents, or citizens – should be driving the policies and programs that affect them. The Feedback+San Juan Summit is a two and a half day, engaging event that brings together practitioners and experts in aid, philanthropy, governance, and impact investing. The Feedback+San Juan Summit uniquely positions you to participate in the changing face of development.

This year we need your help to feature frontline practitioners and increase our diversity, equity and inclusion. Contact Meg at [email protected] to propel us to the tipping point of making feedback the expected thing to do.

Twitter Feed

"The Case for Listening" @FeedbackLabs' #FBLSummit Feedback+New York
A recap: https://t.co/4xiPY6V1wo

Making the Case for feedback at #FBLSummit last week alongside @AccountLab @AfricasVoices @IREXintl @Ulula4good @residencydesign – thanks to @FeedbackLabs for an awesome and collaborative event! Looking fwd to continuing to drive early stage feedback across our programs.