Find technical tools from organizations with a proven track record in the Feedback Labs’ community to help you implement a feedback practice.
The organizations and tool providers listed on this page are core contributors to the Feedback Labs’ community and have demonstrated expertise in helping organizations not only collect feedback, but engage with constituents along many points of the feedback loop. We hope one of them can help you on your feedback journey!
Not sure where to start? We’ve got resources for that too! If you’re new to a feedback practice and want a diagnostic for where you’re already strong and where your listening can be improved, start by taking our Feedback Quiz. Need some help determining what features you need in a tool? Consider using 60 Decibels’ Remote Survey Toolkit to determine your technology needs and prepare for success.
Don’t see what you’re looking for? Feedback Labs offers many resources to help you improve your feedback practice, including trainings, Summits, collaborative problem-solving sessions, and evidence to help make the case for feedback. You can also get personalized help from consultants in the network. If you need support to find the help you need, contact us!
Google Forms
Google Forms is a free web-based survey administration tool offered by Google as part of its suite of productivity and collaboration applications. This tool allows you to create surveys and enjoy features like randomized question orders, response validation, and file uploads. You can also analyze responses using built-in tools or integrate with Google Sheets.
Tech Requirements
High tech: Smart phone/tablet apps, requires internetMethods
Electronic micro-surveys, Electronic surveysCost
$Location
GlobalLanguage
English, Spanish, French, Arabic, Multiple Languages
Delighted
Delighted is a turnkey customer experience platform that helps you measure, monitor, and improve customer experiences. Powered by Delighted AI, a purpose-built algorithm tuned on the millions of survey results, Delighted optimizes and automates feedback collection and analysis, so you can spend more time acting on the feedback you receive.
Tech Requirements
High tech: Smart phone/tablet apps, requires internetMethods
Benchmarking, Comparative Analysis, Data Mapping, Electronic micro-surveys, Electronic surveys, Impact database, Machine learning, Remote collection (via webform)Cost
$Location
United States, GlobalLanguage
English, Multiple Languages
KoboToolbox
Kobo Toolbox is a comprehensive digital platform tailored for nonprofit organizations, designed to streamline data collection, surveys, and outcomes reporting. With its intuitive interface and optional consulting services, Kobo Toolbox offers a comprehensive solution for nonprofits seeking to make data-driven decisions, improve outcomes, and achieve their mission with greater impact.
Tech Requirements
High tech: Smart phone/tablet apps, requires internetLow tech: SMS, phone calls, radio, IVR
Methods
Data Mapping, Electronic micro-surveys, Electronic surveys, Interviews (by phone or in person), Remote collection (via webforms)Cost
$Location
GlobalLanguage
English, Spanish, French, Arabic, Portuguese, Swahili
Listen4Good
Listen4Good helps organizations build sustainable, high-quality client-focused feedback loops that lead to meaningful change. Listen4Good supports the following stages of the feedback loop: Design, Collect, Analyze, Dialogue, Course Correct.
Tech Requirements
High tech: Smart phone/tablet apps, requires internetLow tech: SMS, phone calls, radio, IVR
No tech: Pen/paper
Methods
Electronic surveys, Paper surveys, Interviews, Benchmarking, Portfolio-level analysisCost
$, $$$Location
United StatesLanguage
Multiple Languages, English
60 Decibels
60 Decibels makes it easy to listen to the people who matter most. Their Lean Data (SM) approach turns customer voice into high-value insights that help businesses maximize their impact. 60 Decibels supports the following stages of the feedback loop: Design, Collect, Analyze, Course Correct.
Tech Requirements
High tech: Smart phone/tablet apps, requires internetLow tech: SMS, phone calls, radio, IVR
Methods
Phone Surveys, Electronic surveys, Benchmarking, Impact DatabaseCost
$$$Location
Global, United StatesLanguage
Multiple Languages, English
Viamo
Viamo is a global social enterprise that’s improving lives by offering surveying and data collection via simple mobile technology and facilitating behaviour change through real time feedback and dialogue from users. Viamo supports the following stages of the feedback loop: Buy-in, Design, Collect, Course Correct.
Tech Requirements
High tech: Smart phone/tablet apps, requires internetLow tech: SMS, phone calls, radio, IVR
Methods
Electronic surveysCost
$$Location
GlobalLanguage
English, French, Multiple Languages
Insights.US
Insights.US is a civic engagement tool to engage your community and build trust. Ask open-ended questions and collate central themes into a list of qualitative insights that promote informed decision making. Insights.US supports the following stages of the feedback loop: Buy-in, Design, Collect, Analyze, Dialogue, Course Correct.
Tech Requirements
High tech: Smart phone/tablet apps, requires internetLow tech: SMS, phone calls, radio, IVR
Methods
Electronic surveysCost
$$$Location
Global, United StatesLanguage
English, Arabic, German, Hebrew
Poverty Stoplight
Poverty Stoplight is a self-evaluation survey focused on empowering the potential of families to lift themselves out of poverty. It uses mobile technology and social innovation to help families design their own strategy. Poverty Stoplight supports the following stages of the feedback loop: Buy-in, Design, Collect, Analyze, Dialogue.
Tech Requirements
High tech: Smart phone/tablet apps, requires internetLow tech: SMS, phone calls, radio, IVR
Methods
Electronic surveys, Data Mapping, RoadmapCost
$$Location
Global, United StatesLanguage
Multiple Languages, English
Kuja Kuja
Kuja Kuja offers real-time feedback and accountability processes for humanitarian decision makers. This approach will help organizations understand their customer’s reactions, document their opinions, and compare across regions. Kuja Kuja supports the following stages of the feedback loop: Buy-in, Design, Collect, Analyze, Dialogue, Course Correct.
Tech Requirements
High tech: Smart phone/tablet apps, requires internetLow tech: SMS, phone calls, radio, IVR
Methods
Interviews (by phone or in person), Electronic surveys, Machine Learning, Remote collection (via webforms), Comparative AnalysisCost
$$Location
Global, United StatesLanguage
English, Spanish, Ukrainian, Swahili, Multiple Languages
Memria
Memria is an organization that harnesses the power of the voice by capturing feedback and experiences through audio and text at a scale otherwise impossible to manage manually. Memria supports the following stages of the feedback loop: Buy-in, Design, Collect, Analyze, Dialogue, Course Correct.
Tech Requirements
Low tech: SMS, phone calls, radio, IVRMethods
Electronic surveysCost
$Location
Global, United StatesLanguage
English, Spanish, French, Bosnian, Croatian, Serbian, Multiple LanguagesDo you have a tool that you’d like featured on this page? Please submit it for review for the next version of this site.