tools repository
Enhance your feedback and listening practices
Find technical tools from organizations with a proven track record in the Feedback Labs’ community to help you implement a feedback practice. 

The organizations and tool providers listed on this page are core contributors to the Feedback Labs’ community and have demonstrated expertise in helping organizations not only collect feedback, but engage with constituents along many points of the feedback loop. We hope one of them can help you on your feedback journey!

60 Decibels

60 Decibels makes it easy to listen to the people who matter most. Their Lean Data (SM) approach turns customer voice into high-value insights that help businesses maximize their impact.

60 Decibels supports the following stages of the feedback loop: Design, Collect, Analyze, Course Correct.

Tech Requirements: High tech (Smart phone/tablet apps, requires internet), Low tech (SMS, phone calls, radio, IVR)

Methods: Phone Surveys, Electronic surveys, Benchmarking, Impact Database

Cost: $$$

Location: Global, United States

Language: Multiple Languages, English

Delighted

Delighted is a turnkey customer experience platform that helps you measure, monitor, and improve customer experiences. Powered by Delighted AI, a purpose-built algorithm tuned on the millions of survey results, Delighted optimizes and automates feedback collection and analysis, so you can spend more time acting on the feedback you receive.

Tech Requirements: High tech (Smart phone/tablet apps, requires internet)

Methods: Benchmarking, Comparative Analysis, Data Mapping, Electronic micro-surveys, Electronic surveys, Impact database, Machine learning, Remote collection (via webform)

Cost: $

Location: United States, Global

Language: English, Multiple Languages

Google Forms

Google Forms is a free web-based survey administration tool offered by Google as part of its suite of productivity and collaboration applications. This tool allows you to create surveys and enjoy features like randomized question orders, response validation, and file uploads. You can also analyze responses using built-in tools or integrate with Google Sheets.

Tech Requirements: High tech (Smart phone/tablet apps, requires internet)

Methods: Electronic micro-surveys, Electronic surveys

Cost: $

Location: Global

Language: English, Spanish, French, Arabic, Multiple Languages

Insights.US

Insights.US is a civic engagement tool to engage your community and build trust. Ask open-ended questions and collate central themes into a list of qualitative insights that promote informed decision making.

Insights.US supports the following stages of the feedback loop: Buy-in, Design, Collect, Analyze, Dialogue, Course Correct.

Tech Requirements: High tech (Smart phone/tablet apps, requires internet), Low tech (SMS, phone calls, radio, IVR)

Methods: Electronic surveys

Cost: $$$

Location: Global, United States

Language: English, Arabic, German, Hebrew

KoboToolbox

Kobo Toolbox is a comprehensive digital platform tailored for nonprofit organizations, designed to streamline data collection, surveys, and outcomes reporting. With its intuitive interface and optional consulting services, Kobo Toolbox offers a comprehensive solution for nonprofits seeking to make data-driven decisions, improve outcomes, and achieve their mission with greater impact.

Tech Requirements: High tech (Smart phone/tablet apps, requires internet), Low tech (SMS, phone calls, radio, IVR)

Methods: Data Mapping, Electronic micro-surveys, Electronic surveys, Interviews (by phone or in person), Remote collection (via webforms)

Cost: $

Location: Global

Language: English, Spanish, French, Arabic, Portuguese, Swahili

Kuja Kuja

Kuja Kuja offers real-time feedback and accountability processes for humanitarian decision makers. This approach will help organizations understand their customer’s reactions, document their opinions, and compare across regions.

Kuja Kuja supports the following stages of the feedback loop: Buy-in, Design, Collect, Analyze, Dialogue, Course Correct.

Tech Requirements: High tech (Smart phone/tablet apps, requires internet), Low tech (SMS, phone calls, radio, IVR)

Methods: Interviews (by phone or in person), Electronic surveys, Machine Learning, Remote collection (via webforms), Comparative Analysis

Cost: $$

Location: Global, United States

Language: English, Spanish, Ukrainian, Swahili, Multiple Languages

Listen4Good

Listen4Good helps organizations build sustainable, high-quality client-focused feedback loops that lead to meaningful change. Listen4Good supports the following stages of the feedback loop: Design, Collect, Analyze, Dialogue, Course Correct.

Tech Requirements: High tech (Smart phone/tablet apps, requires internet), Low tech (SMS, phone calls, radio, IVR), No tech (Pen/papermethod)

Methods: Electronic surveys, Paper surveys, Interviews, Benchmarking, Portfolio-level analysis

Cost: $, $$$

Location: United States

Language: Multiple Languages, English

Memria

Memria is an organization that harnesses the power of the voice by capturing feedback and experiences through audio and text at a scale otherwise impossible to manage manually. Memria supports the following stages of the feedback loop: Buy-in, Design, Collect, Analyze, Dialogue, Course Correct.

Tech Requirements: Low tech (SMS, phone calls, radio, IVR)

Methods: Electronic surveys

Cost: $

Location: Global, United States

Language: English, Spanish, French, Bosnian, Croatian, Serbian, Multiple Languages

Poverty Stoplight

Poverty Stoplight is a self-evaluation survey focused on empowering the potential of families to lift themselves out of poverty. It uses mobile technology and social innovation to help families design their own strategy.

Poverty Stoplight supports the following stages of the feedback loop: Buy-in, Design, Collect, Analyze, Dialogue.

Tech Requirements: High tech (Smart phone/tablet apps, requires internet), Low tech (SMS, phone calls, radio, IVR)

Methods: Electronic surveys, Data Mapping, Roadmap

Cost: $$

Location: Global, United States

Language: Multiple Languages, English

Viamo

Viamo is a global social enterprise that’s improving lives by offering surveying and data collection via simple mobile technology and facilitating behaviour change through real time feedback and dialogue from users.

Viamo supports the following stages of the feedback loop: Buy-in, Design, Collect, Course Correct.

Tech Requirements: High tech (Smart phone/tablet apps, requires internet), Low tech (SMS, phone calls, radio, IVR)

Methods: Electronic surveys

Cost: $$

Location: Global

Language: English, French, Multiple Languages

Become a Feedback Labs Member Now!