2023 Equity & Feedback Fellows
Alastair Lawson
Chelsea Holden
Crystal Lawrence
Karen Quinteros
Kisha Bwenge
Lauren Kobylarz
Luke Heinkel
Siri Rolón
Taylor Sanchez Guzman
Victoria Gilbert
2023 Feedback Champions
Ada Gomero
Anne Meysenberg
Jaime Vazquez
Jeremy Page
Jordan Reeves
Michelle Hughes
Natalie K. Garcia
Ronnie King
2022 Feedback Champions
Ariadna Godreau Aubert
Chioke Mose-Telesford
Elaina Mulé
Erin Goodman
Janet Allen
Jesse Kerstetter
Kelli Rojas
Lindsay Church
2021 Feedback Tools Accelerator Fellows
Anisha Singh
Catalina Escobar
Frei Sangil
Pratik Kunwar
Tonee Ndung
Vijay Sai Pratap
2019-2020 Feedback Fellows
Doussouba Konate
Farah Fahd Abdulaziz Al-Wazeer
Ilse Berenice Garibay Dueñas
Lymari Benitez
Mohammad Jawad Zawulistani
Muhammad Rayhaan Ismail Sooliman
Dr. Pasquine Ogunsanya
Piter Harry Panjaitan
2018 Feedback Fellows
Ana Yris Guzmán
Nuestra Escuela, Puerto Rico & Caribbean Hurricane Relief Fund
Cora Sayre
Tiffany Stafford
Erika Tamayo
Shondra Muhammad
Imani Daniel
Isadora Hastings Garcia
Korvi Rakshand
Careers at Feedback Labs
Open Positions
Manager of Field Building
Our Vision
Feedback Labs is a global network that believes that people and communities should have a say in the programs and policies that affect their lives.
We believe that listening and acting on feedback from those at the heart of your work is not only the right thing to do, but can also help organizations identify the most effective solutions to the challenges faced by communities, strengthen programmatic outcomes, and help identify whose needs aren’t being met to help foster diversity, equity, and inclusion. Feedback Labs’ objective is to create a ‘tipping point’ so that good feedback practice becomes the expected thing to do. The Manager of Field Building will contribute to this mission by helping to create and strengthen incentives for nonprofits and foundations to prioritize high-quality feedback in their work.
We succeed by harnessing and unleashing a wide variety of viewpoints, perspectives, insights, experience, and expertise from many different networks. We believe that new norms that cement good feedback practice will help contribute to a more equitable world.
Your Role
Feedback Labs is looking for a passionate, self-starting, and quick-learning individual who possesses a strong attention to detail and strong writing skills to serve as our new Manager of Field Building! The work environment at Feedback Labs is fast-paced, creative, and fun; our team is hardworking and extremely passionate about our mission. We are seeking an outstanding professional in this position to support our ambitious growth and impact to start no later than May 1, 2024. Specifically, they will be responsible for:
- Strategy planning and execution to build incentives that shift the feedback field: Work with the Senior Director of Programs and Strategy to develop and execute an influence strategy to encourage high-quality listening and acting on feedback across the social sector, including developing and testing new incentive structures for nonprofits and funders;
- Manage communities of practice: Lead existing and new communities of practice, including the Feedback Incentive Learning Group, that encourage learning and experimentation across the feedback field. Responsible for setting learning agenda, relationship building, communications, and refining and expanding group offerings as needed.
- Writing to catalyze change across the sector: Manage and execute Feedback Labs’ influence strategy, including writing and editing pieces on high-quality listening and acting on feedback published by Feedback Labs and its partners.
- Support for projects across the Incentives initiative: Support for other feedback incentives initiatives, including supporting the operations of the Irritants for Change working group, managing projects to develop metrics of the quality of nonprofit listening, and analyzing data, for example data generated by the How We Listen tool.
- Learning and evaluation support for the Feedback Labs team: Act as an internal advisor on knowledge management, learning, and evaluation metrics across Feedback Labs’ team.
Qualifications
Feedback Labs is looking to hire a Manager of Field Building to support Feedback Labs’ strategy to encourage more high-quality listening and acting on feedback in the philanthropy and nonprofit sectors. Candidates particularly well-suited for this position will have five or more years of work experience in tasks relevant for this job and possess the following qualifications:
- Strong writing and editing skills, particularly in writing intended to persuade audiences toward catalyzing behavior change;
- Established track record of strategic planning and influence in the nonprofit and/or philanthropic field;
- Experience gathering and synthesizing both anecdotal and quantitative data to use in communications and for monitoring, evaluation, and learning.
- Strong ability to analyze and visualize large datasets using Excel or other data analysis programs;
- Highly developed interpersonal skills and ability to manage relationships with and facilitate collaboration between complex groups of stakeholders, internally and externally;
- Instinct to be a solutions-oriented problem solver and willingness to take initiative, try new approaches, and propose new solutions;
- A passionate belief in, and understanding of, Feedback Labs’ mission and the fundamental value of feedback loops in philanthropy, community development, and social change programs;
- A superpower in being organized, detail-oriented, and a proactive problem solver, including excellent project management and time management skills with the ability to prioritize and multitask, and work on tight deadlines and on longer-term projects, in a fast-paced environment and under pressure;
- Bachelor’s Degree or relevant life experience in philanthropy, nonprofit or public administration, international development, or other relevant fields. Master’s Degree a plus.
- Experience with nonprofits or philanthropy outside of North America a plus.
All Feedback Labs team members:
- Act with integrity;
- Use their time effectively and value the time of others;
- Create their own direction and roll with the punches when necessary;
- Are equally thoughtful and action-oriented;
- Value kindness to those around them;
- Want to change the world for the better.
Compensation & Benefits
Feedback Labs offers a competitive salary in the range of $65,000 – $75,000 commensurate with experience, along with generous benefits including medical, dental, vision, 401(k), and paid time off, sick leave, and parental leave.
Feedback Labs provides a fun, flexible, and healthy work environment. We provide professional development funds to access external workshops and conferences and offer challenging on-the-job assignments to help team members meet their personal missions and grow in their careers.
Feedback Labs also offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions.
Feedback Labs is a member of the Open Gov Hub, a creative space for transparency and accountability focused organizations that allows for collaboration and innovation among different groups; it also offers networking opportunities, brown-bag lunches, happy hours, access to a gym, and other activities.
Location
This position may be remote or based out of Feedback Labs’ office at the Open Gov Hub in the heart of Washington, DC. As such, Feedback Labs will consider any candidates who can work Feedback Labs’ hours (9-5pm ET) and are legally eligible to work in the United States.
Remote employees are required to have an internet connection that’s adequate for their job and a quiet and distraction-free working space. All employees are eligible for up to $500/year in reimbursement for work from home expenses.
How to Apply
Ready to apply to join the Feedback Labs team? If you think you’d be a good fit, please submit your application here! In lieu of a cover letter, we are asking interested applicants to answer a few short questions to give candidates an idea of the type of information we hope they can bring to this position:
- In 1-3 sentences, why is it important for nonprofits to listen and act on feedback from those at the heart of their work?
- The person in this position will help identify ways that we can motivate foundations and other funders to listen better and support their grantees’ ability to listen well. What is one argument you would make to convince funders that they should invest in how they and/or their grantees listen to those at the heart of their work?
- What is one metric that you would look at to determine if nonprofits are doing a good job of listening to the people at the heart of their work?
Feel free to reach out with any questions to [email protected]. The deadline to apply is February 19 at 11:59 pm ET. Applications will be reviewed on a rolling basis. The desired start date is no later than May 1, 2024.
About the Hiring Process
We will use the following hiring process to consider candidates.
- Screening call (20 mins)
- Second interview (1 hour)
- Take-home skills assignment (~90 minutes)
- Final interview (3.5 hours)
- Reference checks (10 mins each)
Commitment to Diversity: We understand that there are numerous reasons why someone would read a job description and, despite “checking off most of the boxes,” decide not to apply. Research supports that self-selecting out of potential professional opportunity is particularly common among individuals with minoritized identities or identities that are marginalized in professional spaces such as BIPOC individuals, LGBTIQ+ individuals, persons with a disability, neurodivergent individuals, and individuals with a history of institutionalization (e.g. incarceration, immigration detainment, inpatient treatment, or chronic hospitalization). If you question whether or not you would be a “good fit” for Feedback Labs, please feel free to reach out to the position contact, Megan Campbell at [email protected]. Feedback Labs intentionally creates environments that value “culture add” over “culture fit.” We invite you to share how your unique identities, background, and experiences could add to our team.
Accessibility: Closed captioning is available during all Zoom interviews. If you need assistance accessing this feature, please let your interviewer know at the start of your interview.
We’re committed to running an inclusive and accessible application process. If you have questions or concerns about the accessibility of our hiring process, we warmly invite you to reach out to [email protected].
Venue: We conduct interviews over the phone and over Zoom with camera on (unless communicated otherwise). Interviewees are invited to update their Zoom names with their pronouns.
Feedback Labs encourages applications from people of all races, genders, orientations, ethnicities, backgrounds, and identities, and strives to ensure inclusive and affirming benefits for all. If you need assistance or accommodations to fully participate in the hiring process, please contact us at [email protected]
Launch your career alongside some of the best and brightest minds in aid, philanthropy, and government. We expect everyone at the Labs to contribute above and beyond their job description, improve their skills, and advance their careers. We are committed to supporting our team members on that journey.
Commitment to Diversity: We understand that there are numerous reasons why someone would read a job description and, despite “checking off most of the boxes”, decide not to apply. Research supports that self-selecting out of potential professional opportunity is particularly common among individuals with minoritized identities or identities that are marginalized in professional spaces such as BIPOC individuals, LGBTIQ+ individuals, persons with a disability, neurodivergent individuals, and individuals with a history of institutionalization (e.g. incarceration, immigration detainment, inpatient treatment, or chronic hospitalization). If you question whether or not you would be a “good fit” for Feedback Labs, please engage in an initial conversation with the position contact at [email protected]. Feedback Labs intentionally creates environments that value “culture add” over “culture fit”. We invite you to share how your unique identities, background, and experiences could add to our team.
Experience: We know that there is research that shows that wom*n and members of racially minoritized groups are less likely to consider anything other than full-time paid (mostly W-2) employment as “experience”, leaving out part-time employment, contract work, volunteer work (even senior level, such as board membership), self-directed projects, entrepreneurship, or internships (paid or unpaid) as “experience”. However, at Feedback Labs, we are interested in all the ways that you have acquired, developed, and mastered knowledge/content areas, skills, and abilities.
When we ask a behavioral question (e.g. “Tell us about a time when…”), you may draw from any experiences that you believe are relevant and fully demonstrate your success in meeting the competency.
Feedback Labs encourages applications from people of all races, genders, orientations, ethnicities, backgrounds, and identities, and strives to ensure inclusive and affirming benefits for all. If you need assistance or accommodations to fully participate in the hiring process, please contact us at [email protected]
Every FBL team member:
Owns their Role
You will take on real responsibility for overcoming challenges from day one. You will make noise, reach for new opportunities, and move the Labs forward.
Has an Entrepreneurial Spirit
You make smart, fast decisions and iterate on the results. You’ll have the freedom to experiment because we know you’ll find a way to succeed.
Expects Excellence
You’ll hold yourself to a high standard, and we’ll support you to achieve it. When the cards are down, you’ll jump in and help propel the team to new heights.
Perks and Benefits
Feedback Labs provides excellent employee benefits and a fun, flexible, and healthy work environment.
Career Development
We ensure that all staff receive in-house training and opportunities to develop new skills through challenging on-the-job assignments. We provide resources for external workshops and conferences to help team members meet their personal missions and grow in their careers.
Flexibility
FBL offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions.
Fitness Perks
All FBLers have unlimited access to the building’s well-equipped gym and twice-weekly yoga classes.
Benefits
Full-time salaried employees enjoy a robust benefits package that includes:
Medical, Dental, and Vision Coverage
Disability and Life Insurance
401(k) matching contributions
Vacation and Personal Leave
Flexible Spending Accounts
Listen to FBL staff speak about FBL’s unique work culture in this episode of “Better than Most,” a series on The Business of Giving podcast that features the best places to work among social good businesses and nonprofit organizations.
Britt Lake
Chief Executive OfficerAt Feedback Labs, Britt leads a team working to change the norms in development, aid, and philanthropic policy to be more responsive to the people those policies aim to help. A founding member of Feedback Labs in 2014, Britt joined the organization as CEO in April 2019. Prior to this role, Britt was a member of the executive team at GlobalGiving, the world's first and largest global crowdfunding community. During her 12 years at GlobalGiving, Britt helped grow the organization to raise $400 million in support of thousands of community-led organizations in 170+ countries. She also built and managed the Disaster Recovery Network at GlobalGiving, which granted millions of dollars in small grants to local groups working to rebuild their communities after natural disasters and humanitarian crises. Britt has also worked at the Bill and Melinda Gates Foundation and with a variety of nonprofits throughout sub-Saharan Africa. Britt holds a B.A. in International Studies from the University of North Carolina - Chapel Hill, where she was a Morehead-Cain Scholar, a Master's in International Relations from the University of Cape Town (South Africa), and a Master's in Public Affairs from Princeton University's Woodrow Wilson School.
Dennis Whittle
Senior AdvisorDennis co-founded Feedback Labs. He has worked for over 30 years in international aid and philanthropy. He is also co-founder of GlobalGiving, the first global crowdfunding website, where he was CEO from 2000 to 2010. GlobalGiving has mobilized over $400 million for nearly 24,000 projects in 170 countries, fueled by hundreds of thousands of individual donors and 295 leading companies and foundations.
From 1986-2000, Dennis was an economist at the World Bank, where he worked in Indonesia, Russia, Papua New Guinea, and Niger on agriculture, housing reform, energy efficiency, structural adjustment, and innovation. His New Products Team created the Innovation and Development Marketplaces in the late 1990s.
Dennis has previously also been a Visiting Scholar at New York University, Visiting Lecturer at Princeton University, Professor of the Practice and Entrepreneur in Residence at UNC-Chapel Hill, Visiting Fellow at the Center for Global Development, and economist at USAID and the Asian Development Bank. He is a graduate of UNC-Chapel Hill, where he was a Morehead Scholar, and of the Woodrow Wilson School at Princeton.
Core Belief
Everyone should have an equal chance to be heard and to achieve.Feedback Superpower
Turning voices into conversations.Management Mantra
You don’t need my permission, but you do need to ensure it is spectacular.Megan Campbell
Director of Research, Learning, and EngagementMegan helps to set the learning objects and agenda for Feedback Labs by helping determine the right questions to ask, and how we should ask them. She manages the blog and other writing, and leads research and experimentation.
A systems design engineer by training, Megan has over a decade of experience promoting adaptive implementation in international development. She lived for five years in Malawi, working with Engineers Without Borders Canada to help national and local government officers experiment and develop new ways to improve water and sanitation service delivery. As Co-Director of EWB’s program in Malawi, Megan focused on finding ways to strengthen formal and informal feedback loops in the Malawian water and sanitation sector. She firmly believes that helping information travel within a system is a key prerequisite for learning and iterative improvement.
Upon her return to Canada Megan took on the management of Engineers Without Borders’ incubation portfolio. In that role, Megan mentored and supported early stage social enterprises working to transform service delivery in Sub-Saharan Africa. More recently, Megan worked with the Global Delivery Initiative secretariat at the World Bank to promote a common language with which to explore service delivery challenges and solutions. Megan is an Action Canada fellow and advisor to Fail Forward, and cheers with futility for the Toronto Blue Jays. She is a graduate of the University of Waterloo and the Woodrow Wilson School at Princeton University.
Core Belief
Local government is an underutilized key to closing feedback loops.Feedback Superpower
Making implicit assumptions explicitManagement Mantra
Hold strong opinions lightly.Camila Camborda
Project SpecialistCamila supports special projects at Feedback Labs. Having just finished a year-long fellowship at GlobalGiving, she is passionate about rethinking the current international development system, as well as creating solutions for the everyday work of managing a nonprofit. A new DC transplant, she graduated from Boston University with degrees in Economics and International Relations, and spent time working in education reform, local organizing, and college financial aid. In her spare time she enjoys doing yoga, biking to the library and searching for the city's best donut.
Core Belief
The people we often underestimate are the most capable agents of change.Feedback Superpower
Cultivating action on skills people have yet to discover.Management Mantra
Leaders clear the path for others to run down.Annie Hamburgen
Marketing AssociateAnnie manages Feedback Labs communication. She has always been enthusiastic about innovation, creativity and progressive thinking and recently obtained a bachelor’s degree in Entrepreneurship with a minor in Computer Science at the University of Rochester. She has been a successful youtube content creator and artist for the past 10 years and recently co-founded a startup textbook trading platform for students at her university. Beyond her interest in entrepreneurship and design, Annmarie is an avid hiker and mountain biker who takes every opportunity to get outside and enjoy the great outdoors.
Core Belief
People themselves are the best experts about their lives.Feedback Superpower
Amplifying the voices of the community in an accessible and engaging wayManagement Mantra
Embrace constructive criticismLynn Jin
Product and Strategy InternLynn is a product and strategy intern at Feedback Labs during the Fall 2019 semester. She is a senior and global leadership scholar at New York University, studying Mathematics and Public Health. Lynn has always been interested in turning theoretical knowledge into real-life impacts, and she is super excited to join the team and see how the theory of feedback loop can improve people's lives in various ways. During her free time, she attends Hackathon around the country, listens to and makes her own music.
Benilda Samuels
Nurse Family PartnershipChief Operations Officer
Benny is a seasoned bilingual integrated marketing communications executive with 25 years of experience developing and implementing communications campaigns that engage the hardest to reach populations; including teens, poor men of color, the underserved, Native Americas, and the working poor. Before joining Nurse-Family Partnership, Benny led the Denver campaign to reduce unintended pregnancies (a 40% reduction in Colorado), and various campaigns to increase access to publicly sponsored health care (Medicaid, the Child Health Plan Plus and sliding scale discount programs) for the uninsured. In her role of chief marketing and communications officer at Nurse-Family Partnership she serves as the lead strategist responsible for increasing referrals for NFP’s vision to scale plan; in addition to all national communications and outreach efforts.
Benny holds a Master's Degree in Mass Communications from the University of Colorado at Boulder, and an undergraduate degree from Denver University in Graphic Design. She is a native of Panama, and is married to a retired firefighter/paramedic. They have one son, Sergio, a sophomore at Grand Canyon University in Phoenix, Arizona. They live in Denver with their “strange but wonderful” mutt, Oreo.
Jean-Louis Sarbib
Jean-Louis Sarbib is currently Chief Executive Officer at Development Gateway, an international nonprofit social enterprise with the mission to reduce poverty in developing nations by improving aid effectiveness, governance, and transparency through information technology. Mr. Sarbib joined the board of the Development Gateway in 2004 and was elected chair in 2008. In March 2009, the board asked him to serve as chief executive officer. From 1980 to 2006, Mr. Sarbib was at the World Bank where he occupied a number of senior positions. From 1996 to 2000, Mr. Sarbib was the World Bank’s Vice President for Africa and from 2000 to 2003, the Vice President for the Middle East and North Africa (MENA). His last position (2003 – 2006) was as Senior Vice President for human development, with global responsibilities for the World Bank activities in education, health, social protection, and HIV/AIDS.
Upon leaving the Bank, Mr. Sarbib joined Wolfensohn & Company as a managing director from October 2006 to March 2009. A French national, Mr. Sarbib serves on the boards of World Links for Development, Ben-Gurion University of the Negev, The International Center for Conciliation, and FXB International. He served on the board of GAVI (the Global Alliance for Vaccines and Immunization) from 2003 to 2009, the board of UNESCO’s International Institute for Education Planning from 2003 to 2006, chaired the governing board of the UNESCO Institute of Statistics (2004-2006), and represented the World Bank at Head of Agency level at the UN-AIDS Committee of Co-Sponsoring Agencies.
He has taught at Georgetown University (2008-2010), and served as senior non-resident fellow at the Brookings Institution (2006-2010) and adviser to James Wolfensohn (2006-2010). Mr. Sarbib graduated from the Ecole Nationale Supérieure des Mines de Paris, before going on to the University of Pennsylvania for a master’s degree in city and regional planning. After working for the French Ministry of Industry as Deputy Director of the Groupe de Reflexion sur les Stratégies Industrielles (GRESI), he returned to teach in the United States, at the University of Pennsylvania and the University of North Carolina, Chapel Hill. In 2006, Mr. Sarbib was awarded an honorary doctorate by the University of Ouagadougou in Burkina Faso, and received a Lifetime Award for Diversity and Inclusion by the World Bank. He received numerous honors from the countries where he worked.
Bryan Simmons
Arcus FoundationVice President Communications
Bryan has more than 30 years of global experience in communications, brand management, and integrated marketing campaign development. He began his career at Strayton Advertising and Public Relations (later the Advanced Technology Division of Hill & Knowlton). Bryan held a number of executive positions in Marketing and Communications at Lotus Development Corporation and IBM Corp., including Vice President, IBM Americas, Vice President of Global Industry Communications, and Vice President of Marketing, IBM Lotus Software. He also launched IBM’s global alumni program and led the planning for IBM’s Centennial. He has served on the boards of Gay & Lesbian Advocates and Defenders, ACLU Massachusetts, Commonwealth Shakespeare Company, AIDS Action Committee of Massachusetts and Harvard Magazine. Bryan earned a bachelor’s degree in European History from Harvard College in Cambridge, MA.