2019-2020 Feedback Fellows
2018 Feedback Fellows
Careers at Feedback Labs
Feedback Labs is currently seeking interns for the fall cohort. Apply now!
Why apply for a Feedback Labs Internship?
Feedback Labs is a nonprofit organization that believes people are the best experts in their own lives, and they should ultimately drive the policies and programs that impact them. In order to make feedback the norm in aid, philanthropy, nonprofits, and government, Feedback Labs collaborates to create incentives, support feedback-related tools and training, and foster a community of people and organizations committed to listening.
Our team is dynamic and growing. We work smart, we work hard, and we have fun. As a Feedback Labs intern, you will work closely with each member of the team, be trusted with great responsibility, and push the organization forward. Past interns have helped create new products, transformed our marketing and communication strategies, and written blog articles. Joining Feedback Labs is a chance to work with a fun and exciting team, learn from some of the most creative types in the sector, and be supported to take the next big step in growing your career. You are a great fit for our team if:
- Infinitely adaptable
- Driven and hungry to succeed
- Able to create your own direction and roll with the punches
- Collected and proactive under pressure
- The perfect balance of thoughtful and action-oriented
- 100% committed to excellence
- Communicate the essence of complex concepts and concisely convey detailed information
- Own your projects and responsibilities
- Value giving and receiving of honest and constructive feedback
- Manage competing priorities well, with great attention to detail
- Project a professional, helpful demeanor
- Take on opportunities you never imagined
- Jumpstart your career alongside the best and brightest
- Join the Feedback Labs family
The internship will run from early September to mid-December
Though Feedback Labs is based in Washington, DC, you do not need to be! We encourage all applicants, US-based and international, to apply. The internship will be conducted remotely with the opportunity to come into the office if you are based in the local area. You must be available for a minimum of 20 hours per week.
This is an unpaid internship, but Feedback Labs does offer up to $100 per week for reimbursable expenses that may be used to cover food, supplies, or any other items that allow you to participate as your full self. Feedback Labs offers other benefits to all interns, including professional development funds and other learning opportunities. We are also happy to work with selected candidates to apply for academic credit where permitted by hosting institutions.
This internship is an opportunity to hone your unique skill set. Do you like strategic thinking? Research? Writing? When you apply for an internship, please indicate your order of preference for the following internship tracks, and we will try to match you to the role that best matches your interests.
In order to make feedback the norm in aid, philanthropy, nonprofits, and governments. Feedback Labs collaborates with funders and nonprofit platforms to create incentives for organizations to improve their feedback practices. As a Strategy Intern, you will develop ideas and new prototypes of ways to encourage organizations to do a better job of listening and responding to feedback. You will collaborate with leaders in the field to scale rewards for organizations that have great feedback practices. You will also apply your research skills, excellent writing ability, and attention to detail in order to establish Feedback Labs as a thought leader in major reports, external communications, collateral, and grant reporting.
Marketing & Communications
We work closely with our network of organizations committed to listening to their constituents and feedback champions who are growing our field. We use a combination of live and virtual events, our bi-weekly newsletter, and our social media channels to promote our work and wins for the feedback field.
As a Marketing & Communications Intern, you will help drive the engagement of our community and work on projects that help grow and engage our community in areas of our communications, membership, and live and virtual events. Every day is different, but some tasks might include curating and communicating relevant content to the feedback community, producing and overseeing events logistics, marketing support, creating social media content, and writing for our blog and newsletter.
We’re looking for an intern who is excited about interacting with our community members, engaging in online forums, supporting our members, and most importantly, bringing fresh, innovative ideas to help us better understand how they engage with Feedback Labs to improve their experiences. Ideal candidates will be marketing, communications or studio art/production majors and have some experience with, or interest in, social media, graphic design, web development, or writing.
A major part of our mission is convening our network of nonprofits, philanthropies, and service providers to celebrate the growth of our field, share best practices, and network. We hold a number of virtual events throughout the year as well as our Feedback+ Summit.
As an Events Intern, you will work with our Communities Team to plan and execute our annual Feedback+ Summit including speaker scheduling, logistics, venue and catering, and working with stakeholders and vendors to ensure we create an excellent experience for our network.
We’re looking for an intern who is excited about interacting with our community members, is ready to work smart, is organized, detail-oriented, manages their time well, and is a natural problem-solver. Candidates with some experience organizing events is a plus!
Ready to Apply?
Show us who you are! Please fill out the Feedback Labs Fall 2021 Internships application form. Applications will be accepted on a rolling basis until August 20, 2021 at 6pm EST.
Feedback Labs seeks to build a diverse team that reflects and amplifies the diversity of voices that need to be heard within societies from around the world. Feedback Labs encourages applications from people of all races, genders, orientations, ethnicities, backgrounds, and identifications, and strives to ensure an inclusive and affirming work environment for all. If you need assistance or accommodations due to a disability, please contact us at [email protected].
Launch your career alongside some of the best and brightest minds in aid, philanthropy, and government. We expect everyone at the Labs to contribute above and beyond their job description, improve their skills, and advance their careers. We are committed to supporting our team members on that journey.
Every FBL team member:
Owns their Role
You will take on real responsibility for overcoming challenges from day one. You will make noise, reach for new opportunities, and move the Labs forward.
Has an Entrepreneurial Spirit
You make smart, fast decisions and iterate on the results. You’ll have the freedom to experiment because we know you’ll find a way to succeed.
You’ll hold yourself to a high standard, and we’ll support you to achieve it. When the cards are down, you’ll jump in and help propel the team to new heights.
Perks and Benefits
Feedback Labs provides excellent employee benefits and a fun, flexible, and healthy work environment.
We ensure that all staff receive in-house training and opportunities to develop new skills through challenging on-the-job assignments. We provide resources for external workshops and conferences to help team members meet their personal missions and grow in their careers.
FBL offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions.
All FBLers have unlimited access to the building’s well-equipped gym and twice-weekly yoga classes.
Full-time salaried employees enjoy a robust benefits package that includes:
Medical, Dental, and Vision Coverage
Disability and Life Insurance
401(k) matching contributions
Vacation and Personal Leave
Flexible Spending Accounts
Listen to FBL staff speak about FBL’s unique work culture in this episode of “Better than Most,” a series on The Business of Giving podcast that features the best places to work among social good businesses and nonprofit organizations.
Britt LakeChief Executive Officer
At Feedback Labs, Britt leads a team working to change the norms in development, aid, and philanthropic policy to be more responsive to the people those policies aim to help. A founding member of Feedback Labs in 2014, Britt joined the organization as CEO in April 2019. Prior to this role, Britt was a member of the executive team at GlobalGiving, the world's first and largest global crowdfunding community. During her 12 years at GlobalGiving, Britt helped grow the organization to raise $400 million in support of thousands of community-led organizations in 170+ countries. She also built and managed the Disaster Recovery Network at GlobalGiving, which granted millions of dollars in small grants to local groups working to rebuild their communities after natural disasters and humanitarian crises. Britt has also worked at the Bill and Melinda Gates Foundation and with a variety of nonprofits throughout sub-Saharan Africa. Britt holds a B.A. in International Studies from the University of North Carolina - Chapel Hill, where she was a Morehead-Cain Scholar, a Master's in International Relations from the University of Cape Town (South Africa), and a Master's in Public Affairs from Princeton University's Woodrow Wilson School.
Dennis WhittleSenior Advisor
Dennis co-founded Feedback Labs. He has worked for over 30 years in international aid and philanthropy. He is also co-founder of GlobalGiving, the first global crowdfunding website, where he was CEO from 2000 to 2010. GlobalGiving has mobilized over $400 million for nearly 24,000 projects in 170 countries, fueled by hundreds of thousands of individual donors and 295 leading companies and foundations.
From 1986-2000, Dennis was an economist at the World Bank, where he worked in Indonesia, Russia, Papua New Guinea, and Niger on agriculture, housing reform, energy efficiency, structural adjustment, and innovation. His New Products Team created the Innovation and Development Marketplaces in the late 1990s.
Dennis has previously also been a Visiting Scholar at New York University, Visiting Lecturer at Princeton University, Professor of the Practice and Entrepreneur in Residence at UNC-Chapel Hill, Visiting Fellow at the Center for Global Development, and economist at USAID and the Asian Development Bank. He is a graduate of UNC-Chapel Hill, where he was a Morehead Scholar, and of the Woodrow Wilson School at Princeton.
Core BeliefEveryone should have an equal chance to be heard and to achieve.
Feedback SuperpowerTurning voices into conversations.
Management MantraYou don’t need my permission, but you do need to ensure it is spectacular.
Megan CampbellDirector of Research, Learning, and Engagement
Megan helps to set the learning objects and agenda for Feedback Labs by helping determine the right questions to ask, and how we should ask them. She manages the blog and other writing, and leads research and experimentation.
A systems design engineer by training, Megan has over a decade of experience promoting adaptive implementation in international development. She lived for five years in Malawi, working with Engineers Without Borders Canada to help national and local government officers experiment and develop new ways to improve water and sanitation service delivery. As Co-Director of EWB’s program in Malawi, Megan focused on finding ways to strengthen formal and informal feedback loops in the Malawian water and sanitation sector. She firmly believes that helping information travel within a system is a key prerequisite for learning and iterative improvement.
Upon her return to Canada Megan took on the management of Engineers Without Borders’ incubation portfolio. In that role, Megan mentored and supported early stage social enterprises working to transform service delivery in Sub-Saharan Africa. More recently, Megan worked with the Global Delivery Initiative secretariat at the World Bank to promote a common language with which to explore service delivery challenges and solutions. Megan is an Action Canada fellow and advisor to Fail Forward, and cheers with futility for the Toronto Blue Jays. She is a graduate of the University of Waterloo and the Woodrow Wilson School at Princeton University.
Core BeliefLocal government is an underutilized key to closing feedback loops.
Feedback SuperpowerMaking implicit assumptions explicit
Management MantraHold strong opinions lightly.
Camila CambordaProject Specialist
Camila supports special projects at Feedback Labs. Having just finished a year-long fellowship at GlobalGiving, she is passionate about rethinking the current international development system, as well as creating solutions for the everyday work of managing a nonprofit. A new DC transplant, she graduated from Boston University with degrees in Economics and International Relations, and spent time working in education reform, local organizing, and college financial aid. In her spare time she enjoys doing yoga, biking to the library and searching for the city's best donut.
Core BeliefThe people we often underestimate are the most capable agents of change.
Feedback SuperpowerCultivating action on skills people have yet to discover.
Management MantraLeaders clear the path for others to run down.
Annie HamburgenMarketing Associate
Annie manages Feedback Labs communication. She has always been enthusiastic about innovation, creativity and progressive thinking and recently obtained a bachelor’s degree in Entrepreneurship with a minor in Computer Science at the University of Rochester. She has been a successful youtube content creator and artist for the past 10 years and recently co-founded a startup textbook trading platform for students at her university. Beyond her interest in entrepreneurship and design, Annmarie is an avid hiker and mountain biker who takes every opportunity to get outside and enjoy the great outdoors.
Core BeliefPeople themselves are the best experts about their lives.
Feedback SuperpowerAmplifying the voices of the community in an accessible and engaging way
Management MantraEmbrace constructive criticism
Lynn JinProduct and Strategy Intern
Lynn is a product and strategy intern at Feedback Labs during the Fall 2019 semester. She is a senior and global leadership scholar at New York University, studying Mathematics and Public Health. Lynn has always been interested in turning theoretical knowledge into real-life impacts, and she is super excited to join the team and see how the theory of feedback loop can improve people's lives in various ways. During her free time, she attends Hackathon around the country, listens to and makes her own music.
Benilda SamuelsNurse Family Partnership
Chief Operations Officer
Benny is a seasoned bilingual integrated marketing communications executive with 25 years of experience developing and implementing communications campaigns that engage the hardest to reach populations; including teens, poor men of color, the underserved, Native Americas, and the working poor. Before joining Nurse-Family Partnership, Benny led the Denver campaign to reduce unintended pregnancies (a 40% reduction in Colorado), and various campaigns to increase access to publicly sponsored health care (Medicaid, the Child Health Plan Plus and sliding scale discount programs) for the uninsured. In her role of chief marketing and communications officer at Nurse-Family Partnership she serves as the lead strategist responsible for increasing referrals for NFP’s vision to scale plan; in addition to all national communications and outreach efforts.
Benny holds a Master's Degree in Mass Communications from the University of Colorado at Boulder, and an undergraduate degree from Denver University in Graphic Design. She is a native of Panama, and is married to a retired firefighter/paramedic. They have one son, Sergio, a sophomore at Grand Canyon University in Phoenix, Arizona. They live in Denver with their “strange but wonderful” mutt, Oreo.
Jean-Louis Sarbib is currently Chief Executive Officer at Development Gateway, an international nonprofit social enterprise with the mission to reduce poverty in developing nations by improving aid effectiveness, governance, and transparency through information technology. Mr. Sarbib joined the board of the Development Gateway in 2004 and was elected chair in 2008. In March 2009, the board asked him to serve as chief executive officer. From 1980 to 2006, Mr. Sarbib was at the World Bank where he occupied a number of senior positions. From 1996 to 2000, Mr. Sarbib was the World Bank’s Vice President for Africa and from 2000 to 2003, the Vice President for the Middle East and North Africa (MENA). His last position (2003 – 2006) was as Senior Vice President for human development, with global responsibilities for the World Bank activities in education, health, social protection, and HIV/AIDS.
Upon leaving the Bank, Mr. Sarbib joined Wolfensohn & Company as a managing director from October 2006 to March 2009. A French national, Mr. Sarbib serves on the boards of World Links for Development, Ben-Gurion University of the Negev, The International Center for Conciliation, and FXB International. He served on the board of GAVI (the Global Alliance for Vaccines and Immunization) from 2003 to 2009, the board of UNESCO’s International Institute for Education Planning from 2003 to 2006, chaired the governing board of the UNESCO Institute of Statistics (2004-2006), and represented the World Bank at Head of Agency level at the UN-AIDS Committee of Co-Sponsoring Agencies.
He has taught at Georgetown University (2008-2010), and served as senior non-resident fellow at the Brookings Institution (2006-2010) and adviser to James Wolfensohn (2006-2010). Mr. Sarbib graduated from the Ecole Nationale Supérieure des Mines de Paris, before going on to the University of Pennsylvania for a master’s degree in city and regional planning. After working for the French Ministry of Industry as Deputy Director of the Groupe de Reflexion sur les Stratégies Industrielles (GRESI), he returned to teach in the United States, at the University of Pennsylvania and the University of North Carolina, Chapel Hill. In 2006, Mr. Sarbib was awarded an honorary doctorate by the University of Ouagadougou in Burkina Faso, and received a Lifetime Award for Diversity and Inclusion by the World Bank. He received numerous honors from the countries where he worked.
Bryan SimmonsArcus Foundation
Vice President Communications
Bryan has more than 30 years of global experience in communications, brand management, and integrated marketing campaign development. He began his career at Strayton Advertising and Public Relations (later the Advanced Technology Division of Hill & Knowlton). Bryan held a number of executive positions in Marketing and Communications at Lotus Development Corporation and IBM Corp., including Vice President, IBM Americas, Vice President of Global Industry Communications, and Vice President of Marketing, IBM Lotus Software. He also launched IBM’s global alumni program and led the planning for IBM’s Centennial. He has served on the boards of Gay & Lesbian Advocates and Defenders, ACLU Massachusetts, Commonwealth Shakespeare Company, AIDS Action Committee of Massachusetts and Harvard Magazine. Bryan earned a bachelor’s degree in European History from Harvard College in Cambridge, MA.