Meet the Team

Our Vision

Feedback Labs is a global network that believes that people and communities should have a say in the programs and policies that affect their lives.  

We believe that listening and acting on feedback from those at the heart of your work is not only the right thing to do, but can also help organizations identify the most effective solutions to the challenges faced by communities, strengthen programmatic outcomes, and help identify whose needs aren’t being met to help foster diversity, equity, and inclusion. Feedback Labs’ objective is to create a ‘tipping point’ so that good feedback practice becomes the expected thing to do. The Operations and Training Associate/Senior Associate will contribute to this mission by supporting Feedback Labs’ operations, finance, and training.

We succeed by harnessing and unleashing a wide variety of viewpoints, perspectives, insights, experience, and expertise from many different networks. We believe that new norms that cement good feedback practice will help contribute to a more equitable world.

Your Role

Feedback Labs is looking for a passionate, self-starting, and quick learning individual who possesses a strong attention to detail to serve as our new Operations and Training Associate/Senior Associate! The work environment at Feedback Labs is fast-paced, creative, and fun; our team is hardworking and extremely passionate about our mission. We are seeking an outstanding professional in this position to support our ambitious growth and impact to start no later than June 1, 2023. Specifically, they will be responsible for:

• Executing the day-to-day operations of Feedback Lab’s office and team to include: performing general office duties (ordering supplies, purchasing office equipment), identifying and acting as primary point of contact for IT solutions, supporting Feedback Labs staff with IT troubleshooting and operations issues, and overseeing compliance with policies. 
• Coordinating the day-to-day financial protocols. Ensuring bank accounts have sufficient funds for all payments and seeking approval to carry out transfers between accounts, reviewing all expense reports and coordinating the process of review and approval by the CEO, supporting the annual audit process, coordinating and documenting Feedback Labs’ incoming and outgoing funds, and assisting with budgeting and financial reporting.
• Providing thoughtful support on the implementation of feedback trainings and other programs by managing Zoom technology support in sessions, email communications through MailChimp, material development and updates, notetaking, and other tasks as necessary.
• Supporting annual Summit logistics. Managing printing and inventory needs, coordinating volunteers, building partnerships with event coordinators, and assisting with invoice and expense report management. 
• Maintaining the www.feedbacklabs.org website on WordPress and working with  external web designers and developers to ensure the website stays updated and high-performing. 
• Partnering with the CEO on quarterly Board of Director (BOD) meetings, including maintaining necessary Board of Directors documents, preparing materials for the Board Book, taking notes and preparing minutes, ensuring the organization meets all fiduciary requirements, maintaining the BOD annual calendar, and updating the BOD Trello board.
• Fostering ongoing excellence in funder and partner relationships by maintaining grant records, tracking grant payments, and reporting requirements, providing financial and organizational information, liaising with consultants, partners, and staff regarding contracts, compliance, and scheduling, and drafting grant narrative and financial reports. 
• Nurturing Feedback Labs’ culture by ensuring a working environment conducive to positive morale, quality, and teamwork, including maintaining and periodically reviewing Feedback Labs’ employee handbook and ensuring policies and culture are aligned with team values and equity efforts. 
• Providing support to the Associate Director in hiring, onboarding, and ongoing human resources management, including screening resumes, scheduling and conducting interviews/reference checks where appropriate, creating accounts in Feedback Labs software, and supporting the onboarding process for full-time staff positions, as well as coordinating and supporting the Feedback Labs internship program.
• Ensuring the nonprofit status of the organization remains strong, by reviewing the annual review of compliance activities, including 501(c)(3) filing at the state and national level, grant and regulatory requirements, business filings, insurance coverage, and accounting policies. Additionally, maintaining a filing system for the organization using Google Drive.

Qualifications

Feedback Labs is looking to hire an Associate or Senior Associate to support with operations and trainings. Candidates with experience at either level are encouraged to apply. Title and salary will be commensurate with qualifications. 

• 1-2 years of internship or work experience in tasks relevant for this job for Associate; 2-4 years of experience for Senior Associate;
• A super power in being organized, detail oriented, and a proactive problem solver, including excellent project management and time management skills with the ability to prioritize and multitask, and work on tight deadlines and on longer-term projects, in a fast-paced environment and under pressure;
• Strong communications and interpersonal skills and ability to interact and work effectively with all of the organization’s key contacts (i.e., staff, interns, funders, vendors, member groups);
• Instinct to be a solutions-oriented problem solver and willingness to take initiative and try new approaches and propose new solutions; a proven track record in collaborating well;
• Strong analytical and organizational skills, data collection and analysis experience a plus;
• A passionate belief in, and understanding of, Feedback Labs’ mission and the fundamental value of feedback loops in community development and social change programs;
• Possess basic proficiency in website management (WordPress experience is a plus)
• Previous experience with Feedback Labs’ softwares, including Adobe, QuickBooks, LastPass, MailChimp, Slack, Google Suite, and Expensify a plus.
• Bachelor’s Degree or relevant life experience in nonprofit, business, or public administration, finance, human resources, marketing and communities, or other relevant fields.  

All Feedback Labs team members:

• Act with integrity;
• Use their time effectively and value the time of others;
• Create their own direction and roll with the punches when necessary;
• Are equally thoughtful and action-oriented;
• Value kindness to those around them;
• Want to change the world.

Compensation & Benefits

Feedback Labs offers a competitive salary in the range of $45,000 – $55,000 commensurate with experience, along with generous benefits including medical, dental, vision, 401(k), and paid time off, sick leave, and parental leave.

Feedback Labs also provides a fun, flexible, and healthy work environment. We provide professional development funds to access external workshops and conferences and offer challenging on-the-job assignments to help team members meet their personal missions and grow in their careers.

Feedback Labs also offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions.

Location

Feedback Labs is based out of the Open Gov Hub, located in the heart of Washington DC, a short walk from key global institutions.  This creative space allows for collaboration and innovation among different groups; it also offers networking opportunities, brown-bag lunches, happy hours, access to a gym, and other activities. Feedback Labs staff are currently working from home with the option to come into the office if they choose to do so, and the organization is evaluating if/when staff will return to the office for in-person work. While this position is intended to be based in Washington DC, Feedback Labs is open to making it a fully remote position if it is determined to be mutually beneficial for the candidate and Feedback Labs. As such, Feedback Labs will consider any candidates who can work the core Feedback Labs hours (9-5pm ET) and are legally eligible to work in the United States.

How to Apply

Ready to apply to join the Feedback Labs team? If you think you’d be a good fit, please submit your application here! In lieu of a cover letter, we are asking interested applicants to answer a few short questions to give candidates an idea of the type of information we hope they can bring to this position:

• Describe a time when you realized that listening to feedback and closing the loop is important.
• The person in this position will work with the Operations and Equity teams to identify opportunities to strengthen internal equity at Feedback Labs.  What is one way that Operations team (including finance, HR, governance, and IT) could contribute to organizational equity?
• This role requires exceptional attention to detail, the ability to plan ahead, and to manage many competing, often ambiguous, tasks at once. Tell us about a time when you had multiple projects going at once and how you kept them organized and moving forward.

Feel free to reach out with any questions to [email protected]. The deadline to apply is Sunday, April 30 at 11:59 pm ET.  Applications will be reviewed on a rolling basis. The desired start date is no later than June 1, 2023. 

About the Hiring Process

We will use the following hiring process to consider candidates. 

• Screening call (20 mins)
• Second interview (1 hour)
• Take home skills assignment (~90 minutes)
• Final interview (3 hours)
• Reference checks (10 mins each)

Commitment to Diversity: We understand that there are numerous reasons why someone would read a job description and, despite “checking off most of the boxes,” decide not to apply. Research supports that self-selecting out of potential professional opportunity is particularly common among individuals with minoritized identities or identities that are marginalized in professional spaces such as BIPOC individuals, LGBTIQ+ individuals, persons with a disability, neurodivergent individuals, and individuals with a history of institutionalization (e.g. incarceration, immigration detainment, inpatient treatment, or chronic hospitalization). If you question whether or not you would be a “good fit” for Feedback Labs, please engage in an initial conversation with the position contact, Alexis Banks, at [email protected]. Feedback Labs intentionally creates environments that value “culture add” over “culture fit.” We invite you to share how your unique identities, background, and experiences could add to our team.

Accessibility: Closed captioning is available during all Zoom interviews. If you need assistance accessing this feature, please let your interviewer know at the start of your interview.

We’re committed to running an inclusive and accessible application process. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to [email protected].  

Venue: We conduct interviews over the phone and with Zoom with camera on (unless communicated otherwise). Interviewees are invited to update their Zoom names with their pronouns.

Feedback Labs encourages applications from people of all races, genders, orientations, ethnicities, backgrounds, and identities, and strives to ensure inclusive and affirming benefits for all. If you need assistance or accommodations to fully participate in the hiring process, please contact us at [email protected]  

Application Questions (Included in posting above):

• Feedback

Describe a time when you realized that listening to feedback and closing the loop is important.

• Operations 

The person in this position will work with the Operations and Equity teams to identify opportunities to strengthen internal equity at Feedback Labs.  What is one way that Operations team (including finance, HR, governance, and IT) could contribute to organizational equity?

This role requires exceptional attention to detail, the ability to plan ahead, and to manage many competing, often ambiguous, tasks at once. Tell us about a time when you had multiple projects going at once and how you kept them organized and moving forward.