Meet the Team

Alexis Banks

(she/her)

Associate Director of Learning and Operations

Annie Grier

(she/her)

Director of Community and Equity

Britt Lake

(she/her)

Chief Executive Officer

Megan Campbell

(she/her)

Senior Director of Programs and Strategy

Sarah Fonticiella

(she/her)

Operations and Training Coordinator

Sophia Johnson

(she/her)

Community Associate

Alejandra Ona

(she/her)

Accountant

Jessica Moy

(she/her)

Feedback Trainer

Berilee Moussata

(she/her)

Summit Coordinator

Leiann Van Lange

(she/her)

Tools & Training Intern

Natasha Marshall

(she/her)

Events & Communications Intern

Sora Sato

(she/her)

Strategy Intern

Susan Ganira

(she/her)

Community Intern

Dave Algoso

Open CoLab

Consultant

Alen Amini

Boston Consulting Group

Management Consultant

Sabrina Hargrave

Brooklyn Community Foundation

Director of Programs

Heather Lanthorn

Social Science Research Council

Co-Director

Jean-Louis Sarbib

World Bank

Former Senior Vice President

bryan simmons

Bryan Simmons, Board Chair

Arcus Foundation

Vice President – Communications

Dennis Whittle

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Co-founder

2023 Equity & Feedback Fellows

Alastair Lawson

Maine Youth Action Network

Crystal Lawrence

April Parker Foundation

Karen Quinteros

StriveTogether

2023 Feedback Champions

Anne Meysenberg

Omaha Community Foundation

Jaime Vazquez

Omidyar Network

Jeremy Page

The Bail Project

Jordan Reeves

Video Out

Natalie K. Garcia

Sustainable Seattle

Ronnie King

MyVillage Project

2022 Feedback Champions

Ariadna Godreau Aubert

Ariadna Godreau Aubert

Ayuda Legal Puerto Rico

Chioke Mose-Telesford

Chioke Mose-Telesford

Corporation for a Skilled Workforce

Elaina Mulé

Elaina Mulé

Charles Schwab Bank

Martine Hippolyte

Martine Hippolyte

FRESHFARM

2021 Feedback Tools Accelerator Fellows

Tonee Ndung

KYTABU

Vijay Sai Pratap

Gram Vaani

2019-2020 Feedback Fellows

Doussouba Konate

Accountability Lab Mali and Niger

Ilse Berenice Garibay Dueñas

Organismo de Nutrición Infantil, A.C.

Sanjay Fernandes

SOLE Colombia

Yvonne Petrasovits

Doorways of NWFL

2018 Feedback Fellows

Shondra Muhammad

SHAPE

Isadora Hastings Garcia

Cooperacion Comunitaria AC

Korvi Rakshand

JAAGO

Yotam Polizer

IsraAID

Rudra Neupane

PHASE Nepal

Careers at Feedback Labs

Open Positions

Manager of Field Building

Our Vision

Feedback Labs is a global network that believes that people and communities should have a say in the programs and policies that affect their lives.  

 

We believe that listening and acting on feedback from those at the heart of your work is not only the right thing to do, but can also help organizations identify the most effective solutions to the challenges faced by communities, strengthen programmatic outcomes, and help identify whose needs aren’t being met to help foster diversity, equity, and inclusion. Feedback Labs’ objective is to create a ‘tipping point’ so that good feedback practice becomes the expected thing to do. The Manager of Field Building will contribute to this mission by helping to create and strengthen incentives for nonprofits and foundations to prioritize high-quality feedback in their work.

 

We succeed by harnessing and unleashing a wide variety of viewpoints, perspectives, insights, experience, and expertise from many different networks. We believe that new norms that cement good feedback practice will help contribute to a more equitable world.

 

Your Role

Feedback Labs is looking for a passionate, self-starting, and quick-learning individual who possesses a strong attention to detail and strong writing skills to serve as our new Manager of Field Building! The work environment at Feedback Labs is fast-paced, creative, and fun; our team is hardworking and extremely passionate about our mission. We are seeking an outstanding professional in this position to support our ambitious growth and impact to start no later than May 1, 2024. Specifically, they will be responsible for:

  • Strategy planning and execution to build incentives that shift the feedback field: Work with the Senior Director of Programs and Strategy to develop and execute an influence strategy to encourage high-quality listening and acting on feedback across the social sector, including developing and testing new incentive structures for nonprofits and funders;
  • Manage communities of practice: Lead existing and new communities of practice, including the Feedback Incentive Learning Group,  that encourage learning and experimentation across the feedback field. Responsible for setting learning agenda, relationship building, communications, and refining and expanding group offerings as needed.
  • Writing to catalyze change across the sector: Manage and execute Feedback Labs’ influence strategy, including writing and editing pieces on high-quality listening and acting on feedback published by Feedback Labs and its partners.
  • Support for projects across the Incentives initiative: Support for other feedback incentives initiatives, including supporting the operations of the Irritants for Change working group, managing projects to develop metrics of the quality of nonprofit listening, and analyzing data, for example data generated by the How We Listen tool.
  • Learning and evaluation support for the Feedback Labs team: Act as an internal advisor on knowledge management, learning, and evaluation metrics across Feedback Labs’ team.

 

Qualifications

Feedback Labs is looking to hire a Manager of Field Building to support Feedback Labs’ strategy to encourage more high-quality listening and acting on feedback in the philanthropy and nonprofit sectors. Candidates particularly well-suited for this position will have five or more years of work experience in tasks relevant for this job and possess the following qualifications:

  • Strong writing and editing skills, particularly in writing intended to persuade audiences toward catalyzing behavior change;
  • Established track record of strategic planning and influence in the nonprofit and/or philanthropic field;
  • Experience gathering and synthesizing both anecdotal and quantitative data to use in communications and for monitoring, evaluation, and learning.
  • Strong ability to analyze and visualize large datasets using Excel or other data analysis programs; 
  • Highly developed interpersonal skills and ability to manage relationships with and facilitate collaboration between complex groups of stakeholders, internally and externally;
  • Instinct to be a solutions-oriented problem solver and willingness to take initiative, try new approaches, and propose new solutions;
  • A passionate belief in, and understanding of, Feedback Labs’ mission and the fundamental value of feedback loops in philanthropy, community development, and social change programs;
  • A superpower in being organized, detail-oriented, and a proactive problem solver, including excellent project management and time management skills with the ability to prioritize and multitask, and work on tight deadlines and on longer-term projects, in a fast-paced environment and under pressure;
  • Bachelor’s Degree or relevant life experience in philanthropy, nonprofit or public administration, international development, or other relevant fields.  Master’s Degree a plus.
  • Experience with nonprofits or philanthropy outside of North America a plus.

 

All Feedback Labs team members:

  • Act with integrity;
  • Use their time effectively and value the time of others;
  • Create their own direction and roll with the punches when necessary;
  • Are equally thoughtful and action-oriented;
  • Value kindness to those around them;
  • Want to change the world for the better.

 

Compensation & Benefits

Feedback Labs offers a competitive salary in the range of $65,000 – $75,000 commensurate with experience, along with generous benefits including medical, dental, vision, 401(k), and paid time off, sick leave, and parental leave.

 

Feedback Labs provides a fun, flexible, and healthy work environment. We provide professional development funds to access external workshops and conferences and offer challenging on-the-job assignments to help team members meet their personal missions and grow in their careers.

Feedback Labs also offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions.

 

Feedback Labs is a member of the Open Gov Hub, a creative space for transparency and accountability focused organizations that allows for collaboration and innovation among different groups; it also offers networking opportunities, brown-bag lunches, happy hours, access to a gym, and other activities.

 

Location

This position may be remote or based out of Feedback Labs’ office at the Open Gov Hub in the heart of Washington, DC. As such, Feedback Labs will consider any candidates who can work Feedback Labs’ hours (9-5pm ET) and are legally eligible to work in the United States.

 

Remote employees are required to have an internet connection that’s adequate for their job and a quiet and distraction-free working space. All employees are eligible for up to $500/year in reimbursement for work from home expenses. 

 

How to Apply

Ready to apply to join the Feedback Labs team? If you think you’d be a good fit, please submit your application here! In lieu of a cover letter, we are asking interested applicants to answer a few short questions to give candidates an idea of the type of information we hope they can bring to this position:

  1. In 1-3 sentences, why is it important for nonprofits to listen and act on feedback  from those at the heart of their work?
  2. The person in this position will help identify ways that we can motivate foundations and other funders to listen better and support their grantees’ ability to listen well. What is one argument you would make to convince funders that they should invest in how they and/or their grantees listen to those at the heart of their work?
  3. What is one metric that you would look at to determine if nonprofits are doing a good job of listening to the people at the heart of their work?

 

Feel free to reach out with any questions to [email protected]. The deadline to apply is February 19 at 11:59 pm ET.  Applications will be reviewed on a rolling basis. The desired start date is no later than May 1, 2024. 

 

About the Hiring Process

We will use the following hiring process to consider candidates. 

  • Screening call (20 mins)
  • Second interview (1 hour)
  • Take-home skills assignment (~90 minutes)
  • Final interview (3.5 hours)
  • Reference checks (10 mins each)

 

Commitment to Diversity: We understand that there are numerous reasons why someone would read a job description and, despite “checking off most of the boxes,” decide not to apply. Research supports that self-selecting out of potential professional opportunity is particularly common among individuals with minoritized identities or identities that are marginalized in professional spaces such as BIPOC individuals, LGBTIQ+ individuals, persons with a disability, neurodivergent individuals, and individuals with a history of institutionalization (e.g. incarceration, immigration detainment, inpatient treatment, or chronic hospitalization). If you question whether or not you would be a “good fit” for Feedback Labs, please feel free to reach out to the position contact, Megan Campbell at [email protected]. Feedback Labs intentionally creates environments that value “culture add” over “culture fit.” We invite you to share how your unique identities, background, and experiences could add to our team.

 

Accessibility: Closed captioning is available during all Zoom interviews. If you need assistance accessing this feature, please let your interviewer know at the start of your interview.

 

We’re committed to running an inclusive and accessible application process. If you have  questions or concerns about the accessibility of our hiring process, we warmly invite you to reach out to [email protected].  

 

Venue: We conduct interviews over the phone and over Zoom with camera on (unless communicated otherwise). Interviewees are invited to update their Zoom names with their pronouns.

 

Feedback Labs encourages applications from people of all races, genders, orientations, ethnicities, backgrounds, and identities, and strives to ensure inclusive and affirming benefits for all. If you need assistance or accommodations to fully participate in the hiring process, please contact us at [email protected]  

Apply Now

Launch your career alongside some of the best and brightest minds in aid, philanthropy, and government. We expect everyone at the Labs to contribute above and beyond their job description, improve their skills, and advance their careers. We are committed to supporting our team members on that journey.

Commitment to Diversity: We understand that there are numerous reasons why someone would read a job description and, despite “checking off most of the boxes”, decide not to apply. Research supports that self-selecting out of potential professional opportunity is particularly common among individuals with minoritized identities or identities that are marginalized in professional spaces such as BIPOC individuals, LGBTIQ+ individuals, persons with a disability, neurodivergent individuals, and individuals with a history of institutionalization (e.g. incarceration, immigration detainment, inpatient treatment, or chronic hospitalization). If you question whether or not you would be a “good fit” for Feedback Labs, please engage in an initial conversation with the position contact at [email protected]. Feedback Labs intentionally creates environments that value “culture add” over “culture fit”. We invite you to share how your unique identities, background, and experiences could add to our team.

 

Experience: We know that there is research that shows that wom*n and members of racially minoritized groups are less likely to consider anything other than full-time paid (mostly W-2) employment as “experience”, leaving out part-time employment, contract work, volunteer work (even senior level, such as board membership), self-directed projects, entrepreneurship, or internships (paid or unpaid) as “experience”. However, at Feedback Labs, we are interested in all the ways that you have acquired, developed, and mastered knowledge/content areas, skills, and abilities.

When we ask a behavioral question (e.g. “Tell us about a time when…”), you may draw from any experiences that you believe are relevant and fully demonstrate your success in meeting the competency.

 

Feedback Labs encourages applications from people of all races, genders, orientations, ethnicities, backgrounds, and identities, and strives to ensure inclusive and affirming benefits for all. If you need assistance or accommodations to fully participate in the hiring process, please contact us at [email protected]  

Every FBL team member:

Owns their Role

You will take on real responsibility for overcoming challenges from day one. You will make noise, reach for new opportunities, and move the Labs forward.

Has an Entrepreneurial Spirit

You make smart, fast decisions and iterate on the results. You’ll have the freedom to experiment because we know you’ll find a way to succeed.

Expects Excellence

You’ll hold yourself to a high standard, and we’ll support you to achieve it. When the cards are down, you’ll jump in and help propel the team to new heights.

Perks and Benefits

Feedback Labs provides excellent employee benefits and a fun, flexible, and healthy work environment.

 

Career Development

We ensure that all staff receive in-house training and opportunities to develop new skills through challenging on-the-job assignments. We provide resources for external workshops and conferences to help team members meet their personal missions and grow in their careers.

Flexibility

FBL offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions.

Fitness Perks

All FBLers have unlimited access to the building’s well-equipped gym and twice-weekly yoga classes.

Benefits

Full-time salaried employees enjoy a robust benefits package that includes:

Medical, Dental, and Vision Coverage
Disability and Life Insurance
401(k) matching contributions
Vacation and Personal Leave
Flexible Spending Accounts

 

Listen to FBL staff speak about FBL’s unique work culture in this episode of “Better than Most,” a series on The Business of Giving podcast that features the best places to work among social good businesses and nonprofit organizations.