Closing the Loop: Winners Announcement! #socentchat and Google Hangout

A Twitter #SocEntChat and Google+ Hangout with Ashoka Changemakers Close the Loop Feedback Labs competition winners, moderated by Dennis Whittle of Changemakers and Elizabeth Christopherson of the Rita Allen Foundation on Wednesday, May 21, 2014 from 10:30am-1pm EST. Please join us for a #socent chat and Google Hangout in which we announce the winners of the Changemakers…

“Constituent Voice”: The Top 6 Questions to ask About Constituent Feedback

Reposted from Charity Navigator‘s President and CEO’s March 2014 report A guest post from David Bonbright, CEO of Keystone Accountability It is time for another walk through the new Results Reporting dimension of the Charity Navigator evaluation system, and since this time we are looking at Constituent Voice, element four, Ken has asked me to “take the pen”.…

Voice As Both Means And End

The Enduring Legacy of Albert O. Hirschman Consumer Voice Albert O. Hirschman died at the age of 97 last December. His seminal 1970 treatise, Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States, is feeling younger and more relevant every day. Classic market theory is based on exit as the defining choice for…