When the Patient Knows Best
Published: July 29, 2015 Author: Renee Ho In this piece, we look at how acceptable forms of evidence—and who creates…
Americans gave $358 billion to charity in 2014. Did “beneficiaries” have any say in the matter?
Private philanthropy has the power to determine the lives of millions of people. Yet it doesn’t have to answer to any of these people.
Is the feedback related to actual behavior?
Behavioral economists talk about the “intention-action” gap. Does feedback measure only intentions?
The Doctor is In: Regular Monitoring to Stay Healthy
How is project M&E like a visit to your family physician or the coroner?
Net Promoter Score for the Nonprofit Sector: What We’ve Learned So Far
Feedback Labs members discuss the top 8 things to pay attention to
LabStorm: Can mobile phone surveys be 100 times cheaper and 10 times faster?
Louis Dorval from Voto Mobile talks to Feedback Labs about using mobile phone technology to hear from citizens in Afghanistan, Ethiopia, Mozambique, and Tanzania.
People of higher social class have less compassion for others. How can feedback help?
Can providers of public goods and services do a good job if they cannot empathize with their beneficiaries?
How the U.S. Department of Veterans Affairs came to have a Chief Customer Service Officer
After its 2014 scandal, the VA is collecting feedback to prevent killing its own constituents.
For effective course-correction: Whistleblowing or Rapid Feedback?
Does the development sector need its own WikiLeaks? Would incorporating citizen feedback early and regularly improve projects and reduce the need for whistleblowing?
Is Technology a Bridge or a Jack?
How do we make sure that tech doesn’t amplify structural disparities? How do we use it to be more inclusive?