Citizen feedback is essential in improving critical public services, in particular in the justice sector of developing countries. Think about the moment you go to a police station to report a crime, or bail out a friend. Imagine that there is no anonymous way in which you could easily share your experience at that station, except for dropping a handwritten note in a wooden suggestion box that never gets em
Derek ThorneMarch 15, 2017 Why would citizens bother to give feedback? This is something I wrote about last year on…
Liberia is home to some of Africa’s largest mineral resource deposits such as iron ore, gold and diamonds. Yet decades of poor resource governance have ensured these resour
Organizations that are taking feedback seriously face a conundrum: they want to solicit more feedback from more people, but know that one more survey isn’t always the best place to start.
As a hub of humanitarian professionals, the Interagency Research and Analysis network aims to make the humanitarian sector more strategic.
As an international development community, we spend upwards of USD $2.5 billion each year on international development program monitorin…
The hood, they say, does not always make the monk. But in cases when it actually does and you need to get the real
Feedback Labs came into my life a few years ago when I left the World Bank to help build a new organization that could transform the largest market in the world: government contracting.
For two days in early October, I was in a room with over a hundred other people above a converted Greyhound bus depot in Washington D.C..
Those of us working in social impact are sometimes guilty of throwing around a few jargony words and phrases – “scaling,” “end-user,” “prototy …