How often do you hear from your team or colleagues that collecting and responding to client feedback takes too much time? Time that they don’t have. Or, have you struggled to convince your colleagues that accountability to affected populations is everyone’s business, and not just the responsibility of the MEAL manager? Sound familiar? Let us look at some ways in which we can tap into existing business processes within your organization to make responsiveness a priority..
As a student, it’s easy to fall into feeling voiceless. Some days, it feels like everything is holding me back, from administrative bureaucracy and student l
Citizen feedback is essential in improving critical public services, in particular in the justice sector of developing countries. Think about the moment you go to a police station to report a crime, or bail out a friend. Imagine that there is no anonymous way in which you could easily share your experience at that station, except for dropping a handwritten note in a wooden suggestion box that never gets em
Derek ThorneMarch 15, 2017 Why would citizens bother to give feedback? This is something I wrote about last year on…
What’s In It for Me?’ – Strengthening Accountability of Companies and Local Government through Citizen Feedback in Mining Areas
Liberia is home to some of Africa’s largest mineral resource deposits such as iron ore, gold and diamonds. Yet decades of poor resource governance have ensured these resour
Organizations that are taking feedback seriously face a conundrum: they want to solicit more feedback from more people, but know that one more survey isn’t always the best place to start.
As a hub of humanitarian professionals, the Interagency Research and Analysis network aims to make the humanitarian sector more strategic.
As an international development community, we spend upwards of USD $2.5 billion each year on international development program monitorin…
The hood, they say, does not always make the monk. But in cases when it actually does and you need to get the real
Feedback Labs came into my life a few years ago when I left the World Bank to help build a new organization that could transform the largest market in the world: government contracting.