Listen in: How does Habitat for Humanity use the Net Promoter System to get feedback?
Rob Mackey hosts a podcasted conversation with Habitat for Humanity about NPS in the nonprofit sector.
When the evidence for your evidence-based approach fails you
Try out an interactive feature that lets you publish the evidence you want and silence the rest. Is this the “rigorous” evidence we were promised?
When Information Isn’t Power
Information is powerful, but for whom? Providing information report cards may backfire depending on your objective and other design details.
Nepal: Are your main problems being addressed?
New reports reveal how constituents (Nepalese victims and frontline workers) feel about the earthquake relief response.
Finding the Right Fit in M&E: The Goldilocks Project at IPA
Measurement of impact is not always appropriate or possible. What’s one to do?
How come this foundation’s grantees love its reporting process so much?
What is the Inter-American Foundation doing differently? Do happy grantees make for more social impact?
Can the act of giving and receiving feedback create citizens instead of beneficiaries?
Does feedback produce a new kind of subject? Will it help instill a new form of governance– a social contract– in aid and philanthropy?
When the Patient Knows Best
Published: July 29, 2015 Author: Renee HoIn this piece, we look at how acceptable forms of evidence—and who creates this…
Americans gave $358 billion to charity in 2014. Did “beneficiaries” have any say in the matter?
Private philanthropy has the power to determine the lives of millions of people. Yet it doesn’t have to answer to any of these people.
Is the feedback related to actual behavior?
Behavioral economists talk about the “intention-action” gap. Does feedback measure only intentions?