Feedback mechanisms at airport security checkpoints, or the entrance of the World Bank, are inviting. The smiley faces clearly display a range of emotions easy to identify. The buttons themselves are just begging to be pushed. It’s visual. It’s intuitive. But does it effectively close the feedback loop?
LabStorms are collaborative brainstorming sessions where a group of organizations come together to help one organization wrestle with a feedback-related challenge. They operate in Chatham House rule, meaning no information will be tied back to a particular attendee, but in these blogs we share the anonymized major learnings from each session. If you would like to participate in an upcoming LabStorm (either in person or by videoconference), please drop Corey a note via [email protected]
Data is powerful. We use data to answer questions, understand problems, and arrive at better solutions. But when stakeholders are interested in different indicators, it’s no easy task to the kinds of data to gather in the first place.
Facilitator: Nick van PraagMay 12, 2017 Collecting feedback is arguably a first order requirement for a feedback loop. But the Feedback…
At FBL LabStorms, we often focus on building and strengthening feedback loops in direct service. These loops often involve constituents and the organizations they with whom they interface on a daily basis.
International Planned Parenthood Federation (IPPF) is the world’s largest sexual and reproductive health organization, leading a locally owned, globally connected civil society movement that provides and enables services and champions sexual and reproductive health and rights for all. Working with 152 partner organizations to deliver 175 million sexual and reproductive health services in over 45,000 service delivery points in 172 countries in 2015 alone means that systematically gathering client feedback is no small undertaking.
The World Bank’s goal to end extreme poverty and boost shared prosperity cannot be achieved without accessible, understandable, and interoperable data. Prasanna Lal Das and his team at the Trade & Competitiveness Global Practice created TCdata360 to provide just that.
Fundación Carvajal has been serving the most vulnerable families in the Cali and Buenaventura regions of Colombia since 1961. The family foundation, which functions as an operating foundation, takes a unique approach to intervention, focusing on trust building and opportunity identification before designing a program. They recognize that overcoming generational poverty requires a comprehensive and sustained strategy – which includes the voices of those they’re trying to serve.
On February 28th, Feedback Labs debuted our first DataStorm! DataStorms, a new stream of our popular LabStorms, are collaborative brainstorming sessions designed to inspire open dialogue around collecting, analyzing, storing, and exchanging feedback data. Facilitators relate lessons and challenges that feedback data may bring in return for thoughtful ideas, suggestions, and informal peer-review from our community.
GlobalGiving, the first and largest global crowdfunding site, has been shifting the power in the philanthropic community since its inception 15 years ago. Annually, GlobalGiving delivers 40 million dollars to over 3,000 nonprofits across 165 countries, and now they’re going further. They brought to a recent LabStorm a pilot program that seeks to bring the organizations and people they serve more directly into the grantmaking process.
“Imagine a ladder with steps from 0 to 10, with 0 being the worst case scenario and 10 being the best; on which step of the ladder do you currently stand?”