LabStorms are collaborative brainstorming sessions where a group of organizations come together to help one organization wrestle with a feedback-related challenge. They operate in Chatham House rule, meaning no information will be tied back to a particular attendee, but in these blogs we share the anonymized major learnings from each session. If you would like to participate in an upcoming LabStorm (either in person or by videoconference), please drop Corey a note via [email protected]

Labstorm: Feedback is in the Air

Feedback mechanisms at airport security checkpoints, or the entrance of the World Bank, are inviting. The smiley faces clearly display a range of emotions easy to identify. The buttons themselves are just begging to be pushed. It’s visual. It’s intuitive. But does it effectively close the feedback loop?

LabStorm: Provide a Framework to Elicit Meaningful Feedback

International Planned Parenthood Federation (IPPF) is the world’s largest sexual and reproductive health organization, leading a locally owned, globally connected civil society movement that provides and enables services and champions sexual and reproductive health and rights for all. Working with 152 partner organizations to deliver 175 million sexual and reproductive health services in over 45,000 service delivery points in 172 countries in 2015 alone means that systematically gathering client feedback is no small undertaking.