LabStorms are collaborative brainstorming sessions where a group of organizations come together to help one organization wrestle with a feedback-related challenge. They operate in Chatham House rule, meaning no information will be tied back to a particular attendee, but in these blogs we share the anonymized major learnings from each session. If you would like to participate in an upcoming LabStorm (either in person or by videoconference), please drop Corey a note via [email protected]

Treating Aid Recipients as Customers

Kuja Kuja is a start-up of Alight (formerly the American Refugee Committee) that began with a simple observation: the humanitarian sector was not thinking of refugees as their primary customers. They did not prioritize the voices of the people that they served – and that was not good enough.

LabStorm: Online Listening Done Right

RNW Media is a Netherlands-based NGO that gives young people a voice in restrictive societies across the Middle East, as well as North and Sub-Saharan Africa. RNW works with local partners to nurture online communities of youth to take part in robust, safe, and respectful discourse. These online communities supp

Celebrating 100 LabStorms: A Simple Tool For Transformational Change

The 2018 Feedback Summit began, as it often does, with a flurry of excitement and energy as attendees filtered into the Main Hall, balancing muffins on the rims of their coffee cups and exchanging warm greetings with old friends and new acquaintances. Many are quick to notice and remark that the Summit is different from many other conferences — not only more intimate, but more innovative and experimental.