LabStorms are collaborative brainstorming sessions where a group of organizations come together to help one organization wrestle with a feedback-related challenge. They operate in Chatham House rule, meaning no information will be tied back to a particular attendee, but in these blogs we share the anonymized major learnings from each session. If you would like to participate in an upcoming LabStorm (either in person or by videoconference), please drop Corey a note via [email protected]

Treating Aid Recipients as Customers

Kuja Kuja is a start-up of Alight (formerly the American Refugee Committee) that began with a simple observation: the humanitarian sector was not thinking of refugees as their primary customers. They did not prioritize the voices of the people that they served – and that was not good enough.