LabStorm: Feedback Labs tries out the Net Promoter Score
What did we learn from the experience? How do we interpret the results?
LabStorms are collaborative brainstorming sessions where a group of organizations come together to help one organization wrestle with a feedback-related challenge. They operate in Chatham House rule, meaning no information will be tied back to a particular attendee, but in these blogs we share the anonymized major learnings from each session. If you would like to participate in an upcoming LabStorm (either in person or by videoconference), please drop Corey a note via [email protected]
LabStorm: Provocations from a girls’ empowerment program in rural Uganda
What Happens to the Individual in a Community-Driven Development Project?
LabStorm: Can mobile phone surveys be 100 times cheaper and 10 times faster?
Louis Dorval from Voto Mobile talks to Feedback Labs about using mobile phone technology to hear from citizens in Afghanistan, Ethiopia, Mozambique, and Tanzania.
LabStorm: Could we use citizen feedback to save 7 million lives?
You need “proof” of your problem (i.e. data) to show your local politicians. What if you could get this proof easily and cheaply?
LabStorm: Do you have an opinion on something you know nothing about?
A thoughtful opinion is more important than automatic one. How can we use deliberative polling to understand what people really want?
LabStorm: What makes community driven development work?
At last week’s LabStorm, Feedback Labs hosted Damien de Walque, co-author of the research paper Information is Power. Can providing citizens with information be catalytic? The authors find that by providing information along with CDD projects, there are significant improvements in both health care delivery and health outcomes.
“Constituent Voice”: The Top 6 Questions to ask About Constituent Feedback
Reposted from Charity Navigator‘s President and CEO’s March 2014 report A guest post from David Bonbright, CEO of Keystone Accountability It…