Gather feedback from deliberate, compassionate and safe conversations with people, not from data about them.
At the 2017 Feedback Summit, a working group was formed consisting of the major nonprofit infrastructure platforms and other key actors - Guidestar (now Candid.), GlobalGiving, Charity Navigator, Keystone Accountability, Acumen Lean Data, Bridges Fund Management, Development Gateway, Listen for Good, Out Sell Inc, Jessie Ball duPont Fund, and later the BBB Wise Giving Alliance. The purpose of the working group is to leverage the collective of influence of these organizations to incentivize the use of feedback in the social sector. Over the last 18 months this group, also known as the “Irritants” for change, has continued to collaborate with the help of Feedback Labs staff. At the 2018 Feedback Summit the group unveiled Version 0.9 of the core principles of constituent feedback. Input was received from Summit attendees and then the draft principles were posted on Feedback Labs website for several months for public comment.