Every feedback loop begins with a program being offered or service being provided. In the example, the NGO's service is a maternal health program that teaches expectant mothers about nutrition and hygiene.

Every feedback loop goes beyond service delivery, and uses feedback methods to understand how that service can be improved. In the example, the NGO's feedback methods - weekly discussions, short surveys, and trend-spotting - were used to both collect and analyze feedback from the expectant mothers who participated in the program. Your feedback methods could include informal conversations, focus groups, interviews, discussions, spreadsheets, and statistical analysis programs.

Every feedback loop uses methods to understand how a service can be improved. In the example, the third party SMS platform not only collected feedback data from the expectant mothers on behalf of the NGO, but they also collected feedback on their own services from the NGO. Your feedback methods could include informal conversations, focus groups, interviews, discussions, spreadsheets, and statistical analysis programs.

Every feedback loop uses context-appropriate methods to collect and analyze feedback, in order to understand how that service can be improved. In the example, the foundation's methods included site visits, reporting, impact evaluations to collect and analyze feedback from their grantee, the NGO. Your feedback methods could include informal conversations, focus groups, interviews, discussions, spreadsheets, and statistical analysis programs.

Every feedback loop involves a variety of actors who play different roles. The first of these actors is the constituents - those participating in the program or service. In the above example, the constituents are the expectant mothers receiving nutrition and hygiene information.

Every feedback loop invoves a variety of actors who play different roles. The first of these actors is the constituents. As an indirect service provider, you may think of your constituents as your clients, or primary consumers of your product or service. In the example above, the constituents of the third party SMS survey platform (the indirect service organization) are the NGO staffers who implement the surveys.

Every feedback loop invoves a variety of actors who play different roles. The first of these actors is the constituents. As funder, you may think of your constituents as your grantees. In the example above, the constituent of the foundation is the NGO.

Every feedback loop involves a variety of actors who play different roles. The first of these actors is the constituents. As a policy/research organization, you may think of your constituents as those who consume your work. In the example above, the constituents of the research organization are policy officials at the local, state, and national levels.

For most research and policy organizations, this constituent group also comprises those best positioned to affect change- the decision makers.

The second key group of actors are those whom you ultimately seek to help. In this example, those ultimate beneficiaries are the expectant mothers. The third party platform, even though they do not necessarily directly interact with them, are ultimately interested in helping these mothers access responsive, high quality healthcare education.

The second key group of actors are those whom you ultimately seek to help. In this example, those ultimate beneficiaries are the expectant mothers. The funder, even though they do not necessarily directly interact with them, are ultimately interested in helping these mothers access responsive, high quality healthcare education.

The second key group of actors are those whom you ultimately seek to help. In this example, those ultimate beneficiaries are the expectant mothers. The research and policy organization, even though they do not necessarily directly interact with them, are ultimately interested in helping these mothers access responsive, high quality healthcare education.

The third key group of actors truly close the feedback loop by addressing the issues raised. These decision makers - like the maternal health program managers, the local clinic supervisors, and the government officials, in the example - are those within the service-providers who have the authority to make changes to the service.

The third key group of actors truly close the feedback loop by addressing the issues raised. These decision makers - like the managers or executives of the third party platform, in the example - are those within the indirect service organization who have the authority to make changes to the service or product, based on constituent feedback.

The third key group of actors truly close the feedback loop by addressing the issues raised. These decision makers - like the managers or executives of the crowdsourcing platform, in the example - are those within the funding organization who have the authority to make changes to the funding process, based on constituent feedback.

The last key group of actors is the community, those who are tangentially affected by the service provided. These people - like the families of the expectant mothers as well as other organizations in the area - can comment on any ripple effects of the work.