Frequently Asked Questions


Is Feedback Labs Membership Free?

Feedback Labs offers two types of membership: Free and Premium. Free Members receive access to a variety of events, research, and support just by creating a member profile. If you want to take your feedback practice even further, we encourage you to join as a Premium Member where you will gain access to additional benefits, discounts, and one-on-one support from the Feedback Labs team.

How much is Premium Membership? Is it worth it?

Our Premium Membership tier is currently $350 USD per year, per organization. Premium Members receive all of the Free tier benefits plus discounts on events and training, monthly members-only calls, and one-on-one support from the Feedback Labs team.

What type of organizations join Feedback Labs Membership?

Feedback Labs hosts a network of diverse practitioners who believe that listening to communities and constituents will create a more equitable society. As a global community, we welcome organizations of all sizes, sectors, and missions – whether you represent a nonprofit, foundation, government agency, or just yourself! – to join the feedback movement.

We’re new to feedback. What level of membership is right for us?

Whether feedback’s role in your work is entirely new to you, you have a feedback practice that’s not yet systematic, or you are listening, acting, and closing the feedback loop every time this community is for you!  If you are completely new to our network, we recommend starting at the Free tier. You can upgrade at any time!   

What if I want to join, but am uncomfortable or unable to commit my organization as a formal member?

We get it! We work with nonprofits, funders, and governments worldwide and understand this nuance. We welcome unaffiliated practitioners as members as long as their work and interests are aligned with our mission and values. Feel free to reach out to our team with any questions.

What is the membership dues structure?

Membership renewal periods are based on the month in which the organization begins its membership. Premium Memberships are billed in a single charge annually to the credit card on file. Please reach out to our team with more specific billing or documentation needs. Free memberships are free of cost!

Does Feedback Labs offer scholarships or fee waivers for Premium Membership?

Membership Fees are low by industry standards and are determined to cover the administrative cost of members’ participation. Generally, scholarships are not offered for this initiative, however, please reach out if finances are a barrier to your deeper engagement in the feedback community!

What if we sign up for Premium Membership, but are unable to use it. Are member dues refundable?

Premium Members will have access to our membership directory, resources, and other exclusive benefits during their membership year. Unfortunately, we are not able to offer any refunds after a charge goes through.

Not taking advantage of the benefits is not grounds for a refund. We encourage prospective members to read our Membership Terms & Conditions and/or speak with a member of our team before purchasing a membership. 

Don’t forget renewals are processed annually, so please cancel your membership if you no longer want to continue.

I am interested in becoming a member, but would like someone to explain the FBL Membership better to my peers?

Sure! There are a number of resources available to help you make a membership decision at, however, if you would like to set up a time to talk, please reach out to our team.

How can we pay for our organization’s membership with Feedback Labs?

Memberships are billed once, annually to the credit card submitted at the initial sign-up. If your organization is unable to purchase a membership through a credit card, please reach out to our team for additional payment options. Please do not mail unsolicited payments to our offices. We do not accept cash payments for membership.

Does my organization have to be a 501(c)3 designated entity or U.S.-based to become a member?

No! Feedback Labs welcomes nonprofits, foundations, governments, social enterprises, and unaffiliated practitioners from all over the world to our network. Our only requirement is that your work and mission are consistent with our mission and that you are committed to making feedback the norm.

What are the benefits of membership with Feedback Labs?

Membership benefits include:

  • Access to monthly members-only meetings, educational workshops, and webinars 
  • Advance notice of and discounts to FBL events
  • Discounted pricing for FBL’s training & consulting
  • Access to our in-house library and digital Resource Library
  • Access to a dedicated Member Concierge 
  • One-on-one training & support opportunities (Premium Members)
  • Ability to write for and promote your work in the FBL blog & newsletter
  • And more!

Visit for the most up-to-date list of benefits and perks!

Do you provide a list of your current member organizations?

While we do not share or sell the information of our membership, we do have a Member Directory available to members. This directory includes the organization’s name, web address, and cause area. Members have the ability to choose what information is viewable by others and can edit their profile at any time.

I’m not sure I want to be a member, but I would like to receive your e-newsletter. How do I sign up?

You can fill out this form OR email [email protected] to be added to the list!

I’m interested in being part of your annual Summit. Do members get special access?

Yes, Premium Members get a generous discount for members of their team to attend our annual Summit! There are speaker, exhibitor, and sponsor opportunities each year as well for members of our community to apply for consideration.

What if I’m looking for specific information but I can’t find it in your Resource Library. Can you help?

Yes! That’s what we are here for. As a Feedback Labs Member, you can feel free to contact our Members Concierge with questions or requests. If we don’t have the answer, we will help you hunt for it or direct you to a member of our network better equipped to support you.

Does Feedback Labs provide funding to its members?

No, Feedback Labs is a field builder and does not directly participate in any grantmaking. However, we are more than happy to consult with Premium Members if they are preparing to submit for a grant and provide feedback.

Does Feedback Labs write grants, design surveys, or offer other technical consulting?

No, we do not write grants, design surveys, or provide direct technical support to our members. We provide educational & network-building programming to members and will help to connect our members with tools and resources. We are also happy to suggest consultants and tool providers from our network.


Still have questions?