Membership Terms & Conditions

Membership Terms & Conditions

Effective April 10, 2021

Welcome to Feedback Labs, a membership organization that provides the general public and members with knowledge, expertise, and tools to grow organizations’ feedback practices. Feedback Labs hosts a network of a diverse group of practitioners who aim to build a movement of people making feedback the norm in government, aid, philanthropy, and nonprofit organizations. Membership is available to all organizations and unaffiliated individuals who adhere to the following terms and conditions. Feedback Labs is referred to hereinafter collectively as “FBL” or “we”.

READ CAREFULLY: The following terms and conditions (collectively, these “Terms”), together with the Feedback Labs Privacy Statement, constitute a legally binding agreement between you and FBL that governs your participation in the Feedback Labs Membership (the “Membership”), including your use of the FBL Membership website located at (the “Website”). If you do not agree with anything stated in these Terms or in our Privacy Statement, you should not join the Membership.

Membership Eligibility

To be eligible for FBL Membership, you: (i) must be 18 years of age or older; (ii) must have a valid email address and; (iii) employee of a nonprofit, foundation, or government; or unaffiliated individual whose work aligns with the above-stated mission.

Payments, Fees & Cancellations

General Membership is free and considered ongoing unless a member elects to cancel.  Free members can cancel their membership at any time through the membership portal or by contacting [email protected]. General members may elect to upgrade their free membership to a premium membership at any time through the membership portal.

Premium Membership is billed annually and commences on the date of sign-up unless otherwise noted. All premium members will be billed once a year at the set membership price (currently $350, including applicable tax/fees). Premium membership pricing, availability, service delivery timelines, and member benefits are subject to change. 

Though members may elect to terminate their participation in FBL Premium Membership programming or downgrade their membership to the free option, membership fees are nonrefundable. Members choosing not to fully explore the benefits of membership, participate in members-only experiences, or attend events does not constitute grounds for early cancellation or a refund in full or in part. 

Premium memberships will be automatically renewed. Members will be notified 30 days in advance of their membership renewal and their form of payment charged for the following year. Members have the option to opt-out of auto-renewal at the time of signup and can always change this setting, downgrade their membership, update their form of payment or make other profile-level changes in their membership portal or contact [email protected].  

Credit Card Required: To enroll in the Program, you must have a valid American Express, Visa, MasterCard, or Discover credit card of which you are the named account holder or which you are authorized to use with the consent of the account holder. You will be required to provide valid credit card information to FBL at the time of enrollment so that applicable fees can be charged for your enrollment and for subsequent renewals. Providing incomplete or incorrect credit card information may result in the delay or decline of your enrollment. For information regarding how we keep your payment information secure, please see our Privacy Statement.

The original credit or debit card used to sign up for membership will be auto-charged after one year of membership unless members opt-out of auto-renewal. Members are responsible for changing or updating card information if it has changed since the subscription date to our services. Our credit card processor Stripe will work directly with banks to keep your account information updated in the event your physical card gets replaced and the number, expiry or CVC code change. Stripe works directly with card networks to ensure your service continues without interruption with no extra work required.

Feedback Labs is not responsible for member’s insufficient fund’s penalties or overdraft fees. Feedback Labs will hold members responsible for any fees or penalties charged to Feedback Labs due to member’s insufficient funds or overdraft fees.

Premium memberships that are not renewed or canceled will be converted to general free memberships unless otherwise stated by members.

Membership Benefits

Feedbacks Labs offers a free and premium level membership. Free members get access to all of the benefits in the free category and premium members get access to all free and premium benefits. A breakdown of free and premium membership benefits is outlined below.

The benefits available to members are accessible in your member portal based on your membership plan. Free members can upgrade to a paid premium membership at any time. Membership benefits are subject to change. 


Free Members

Premium Members 

Access to all free benefits, plus:

Feedback Labs membership portal  50% discount off one ticket to Feedback+ a year + 10% discount on any additional tickets 
Public member profiles Access to all feedback resources, tools, consultants
Access to all blog articles and blog authorship Access to one-on-one feedback support (one-hour call) once per year
Attend and present at LabStorms Monthly community calls (peer shares, expert calls, panels, etc.)
Access to basic feedback resources Access to all feedback-related research 
Feedback quiz diagnostic and general benchmarking Benchmarking feedback quiz data for your organization and a 1:1 call to review results 
Social media badge  10% discount on feedback training

Member Community Expectations 

Feedback Labs aims to foster a supportive, honest, and collaborative environment for all community members. We believe in open sharing, accountability, and inclusivity, and have developed a few guidelines that all Feedback Labs members must adhere to maintain membership. Feedback Labs may terminate the membership of individuals or organizations at any time for violation of community expectations. 

  1. Feedback Labs aims to create an inclusive and equitable environment in all community spaces. All member community events, messaging boards, and meetings hosted by Feedback Labs are open to the entire membership community and anyone is welcome to contribute. If you feel excluded or are discriminated against in any way please contact  
  2. Feedback Labs members understand that information shared with them in public community events and private spaces can not be duplicated for their own benefit without expressed permission. Feedback Labs community members are encouraged to share together and promote collaboration rather than competition.
  3. Feedback Labs members are permitted to label themselves as Feedback Labs members publicly. Members are permitted to use the Feedback Labs logo and public materials with proper attribution to Feedback Labs. Members are not permitted to claim to be employed or representatives of Feedback Labs.
  4. While we encourage collaboration and sharing within our community, please refrain from sharing content through the forums, message boards, or channels that are not consistent with the mission of advancing the field of feedback or otherwise violate our community standards. 
  5. Members will have access to the membership directory to allow for networking, resource sharing, and field-building. Please refrain from using this information to solicit, sell, advertise or market to our community. Share events, products, services, or career opportunities you would like to have promoted or amplified to [email protected] to be included in members-only communications.   
  6. Feedback Labs members are expected to adhere to the Feedback Labs Privacy Policy further outlined below. 

Member Communications

Feedback Labs uses email primarily to communicate with our community. We recommend members whitelist [email protected] and [email protected] to ensure they receive delivery of important notices regarding membership, events, billing, and benefits.

Members will receive monthly members-only communications and as a bonus, we will also add you to our community of feedback champions so you will receive our bi-weekly newsletter to stay in the loop on what’s new in the feedback world.

You can change your communications preferences or opt-out of or opt-in to any specific updates, you may click the “update your preferences” link in the email footer.

To unsubscribe from all Feedback Labs emails you may click the “unsubscribe from this list“ link in the footer of any email you receive from us. Note that unsubscribing from emails from Feedback Labs will prevent our ability to communicate with you through email.

If you have questions about your subscriptions or would like to customize how we communicate with you, please contact us at [email protected]. We will be sure to treat your information with respect!

View our Privacy Policy.


Feedback Labs is committed to making feedback the norm in aid, philanthropy, nonprofits, and government. As a field-building organization, our website is licensed under the Creative Commons Attribution-NonCommercial CC BY-NC license. This means much of the content on this website can be shared and repurposed for noncommercial means for free with proper attribution to Feedback Labs. We balance our commitment to sharing our works on feedback with the rights of creators and guests. Therefore, all pictures, videos, and guest blogs are excluded from this license except where noted.

If you have questions about your subscriptions or would like to customize how we communicate with you, please contact us at [email protected]. We will be sure to treat your information with respect!

View our Privacy Policy.

Changes To Terms

Feedback Labs reserves the right, in its sole discretion, to change the Terms under which Feedback Labs membership is offered. The most current version of the Terms will supersede all previous versions. Feedback Labs encourages you to periodically review the Terms to stay informed of our updates.

Contact Feedback Labs

Feedback Labs welcomes your questions or comments regarding the Terms:

Physical & Mailing Address:

Feedback Labs

1100 13th St NW, Suite 800

Washington, DC 20005

Email Address:

[email protected]

General membership inquiries or questions can be directed to [email protected].