Supporting philanthropy, nonprofits, and other social sector organizations to regularly listen and act on feedback in high-quality, equitable, and inclusive ways.

Learn More

What is Feedback?

A feedback loop is a two-way stream of communication between someone who designs a program or service and someone who uses that program or service. Feedback Labs is working to make feedback the norm in aid, philanthropy, nonprofits, and government.

LEARN MORE

What we do

Star-shaped trophy

Incentives

We incentivize organizations to build strong feedback loops in three ways: by co-creating standards for feedback, analyzing organizations’ feedback metrics against these standards, and giving rewards to organizations that do feedback well.

Wrench

Tools & Training

In order to make feedback commonplace in the public service sector, we curate feedback tools that are easy to use, and collaborate with other organizations to create accessible feedback training.

Three raised hands

Community

Achieving our mission would not be possible without the support of the greater feedback community. Hundreds of organizations are working to use feedback loops in their work, and we learn and grow with them every day.

Upcoming Events

We have moved our events online to zoom videoconferencing in response to COVID-19 social distancing recommendations. The Feedback Labs network will continue to encourage virtual gathering, learning, and dialogue through LabStorms and webinars in the coming months. See our upcoming LabStorms.

From the Blog