Coaching

Feedback Coaching

Learn how to collect and act on feedback in high-quality, inclusive ways and create a custom action plan to achieve your feedback goals.

Get Started: Schedule a Call
Meet the Coaches

Our feedback coaching includes dedicated time with experienced Feedback Labs staff to strengthen your organization’s listening and feedback practices, act on what you hear, and drive greater, more equitable impact in your work.

You can expect personalized guidance, strategies, tools, and examples customized to your unique community and goals. We offer individual coaching sessions as well as long-term engagements over multiple sessions.

Cost: $250
Modality: Virtual / Zoom
Duration: 45 minutes

our goals
During your first coaching call, our goal is to:

Learn about your organization, community, and feedback goals and challenges

Offer immediate assistance in response to your most pressing questions

Collaborate to identify ongoing support needs and connect you with a coach matching your focus for follow-up.

Get Started: Schedule a call
Common coaching objectives include:
  1. Getting started with a feedback loop that is contextualized for your organization;
  2. Increasing response rates to surveys and listening efforts;
  3. Moving from vague, high-level feedback to specific, actionable insights;
  4. Creating equitable and inclusive listening efforts that are accessible to all;
  5. Increasing representation from individuals from marginalized identities;
  6. Making sense of and acting on conflicting feedback; and
  7. Taking action in response to feedback and closing the loop.
Our Feedback Coaches

Our diverse team of feedback coaches brings an array of technical skills, sectoral and regional backgrounds, and professional experiences to support your feedback efforts.

Alexis Banks
Alexis Banks (she/her)
Associate Director of Learning and Operations

Focus: Designing contextualized, high-quality, equitable feedback loops, survey design, closing the loop
Regions: U.S. and Global
Sectors: Childhood development, education, workforce development, social enterprise, international development, nonprofit
Languages: English
Annie Grier (she/her)
Director of Community and Equity

Focus: Equitable and inclusive listening practices, quantitative and qualitative data analysis, theories of change
Regions: U.S.
Sectors: Criminal justice, education, social work, DEI (Diversity, Equity, and Inclusion), nonprofit
Languages: English
Michael Gale
Michael Gale (he/him)
Manager of Field Building

Focus: Monitoring, evaluation, and learning (MEL), philanthropic listening, data systems and infrastructure, incentives for listening
Regions: U.S. and Global (Emphasis on Latin America)
Sectors: Philanthropy, nonprofit, immigration and migration, international development, childhood development
Languages: English, Spanish
Megan Campbell (she/her)
Senior Director of Programs and Strategy

Focus: Philanthropic listening efforts, incentives for listening, supporting grantee listening capacity, listening at scale
Regions: U.S. and Global
Sectors: Philanthropy, international development, government
Languages: English
Britt Lake
Britt Lake (she/her)

Chief Executive Officer

Focus: Philanthropic listening efforts, community-led grantmaking, listening in disaster contexts
Regions: U.S. and Global
Sectors: Philanthropy, nonprofit, international development
Languages: English
FAQS

Find answers to your questions about the Feedback Coaching and get started today!

How do coaching calls work?

We offer individual coaching sessions as well as long-term coaching engagements over multiple sessions, depending on your individual needs! Live coaching is accompanied by offline preparation and follow up. Initial coaching calls usually take place with Alexis Banks, Associate Director of Learning and Operations, who oversees coaching at Feedback Labs. During your first coaching call, our goal is to:

  • learn about your organization, community, and feedback goals and challenges;
  • offer immediate assistance in response to your most pressing questions; and
  • work together to determine if additional coaching sessions and ongoing support would be beneficial.

Depending on your coaching needs, Alexis may refer you to another coach on our team with a relevant skillset, background, or regional or sector focus for follow up conversations.

I am interested in coaching, but I would like to learn more before scheduling a call. What should I do?

Please reach out to Alexis Banks at [email protected] to learn more about coaching. Please share a brief overview of the support that you need and any questions that you have about the coaching process.

What happens after I schedule a call?

You will receive a calendar invite with a Zoom link to join a virtual coaching session for the time and date that you selected.

What if I would like to work with a specific coach?

Please email [email protected] with a brief overview of the support that you need, the name of the coach that you would like to work with, and any questions that you have about the coaching process.

What happens if I need to reschedule or cancel?

You can read our complete Coaching Terms of Service here.

In what languages do you offer coaching?

We currently offer coaching in English and Spanish.

Do you offer coaching sessions to groups?

Coaching is intended to help you work through specific feedback challenges, goals, and needs. You are welcome to invite multiple members of your organization, relevant individuals from partner organizations, members of a working group, and more. Coaching is not meant to take the place of training. If your organization or group is looking for an introduction to feedback for the purpose of getting started, consider taking our Introduction to Feedback Mini Course, attending a Crash Course, or offering a custom training.