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What is a closed feedback loop?
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We provide simple tools to close the feedback loop and achieve bigger, more effective impact.
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What does the digital revolution mean for the “business” of development?
Feedback Labs met with the World Bank's Ken Chomitz, co-author of the upcoming World Development Report: Internet for Development. How…
At what point in the future do we evaluate program success?
We want to know if our social programs are working. But when, really, do we know? And why do we…
LabStorm: Could we use citizen feedback to save 7 million lives?
You need "proof" of your problem (i.e. data) to show your local politicians. What if you could get this proof…
43 Minutes vs. 991 Days (and counting)
How long does it take for someone to hear your feedback and "close the loop"? Look at how our Feedback…
How ordinary citizens transformed the education agenda
Are children learning? Feedback Labs member, R4D, uses citizen-led assessments to find out.
What are the limitations of Big Data as evidence? And where can feedback help?
In a world that is extremely complicated, small data-- surveys and human judgment-- can find the holes in the Big…
Nepal Update: Citizen Feedback in Times of Emergency
What if citizens could get more information and provide feedback to those responsible for emergency service delivery? Members of Feedback…
LabStorm: Do you have an opinion on something you know nothing about?
A thoughtful opinion is more important than automatic one. How can we use deliberative polling to understand what people really…
Closing the Loop: Reflections on the CECP 2015 Summit
Feedback Labs' Dennis Whittle spoke at the CECP's annual meeting in New York City. Together with Douglas Sabo (VISA), Kim…
Three Reasons To Be Excited About The Potential Of The Net Promoter Score For The Nonprofit Sector
On a scale of 1-10, how likely are you to recommend [company X] to your friends or colleagues? Why? What…
LabStorm: What makes community driven development work?
At last week’s LabStorm, Feedback Labs hosted Damien de Walque, co-author of the research paper Information is Power. Can providing…
Feedback Loops: Cultivating Relationships for Better Outcomes
Here in the northeastern part of the United States that question (along with its variants, ‘What’s up?’, ‘How’s it going’)…
Environmental Feedback: When Earth Texts Home
A little over a year ago, we set out to do something ambitious. We set out to build environmental sensors…
Why Are We Leaving Older Women Out?
Stories about women raped by soldiers, or old into sexual slavery and trafficked have been documented and used to develop…
The New World Order: Smart Democracy in the Age of Multi-Level Governance
Intermediation is not going away but it is changing and we should all agree that’s for the better. It’s changing…
A Housing System Built for Zero: Data Collection and Coordination
By utilizing data, communities are creating systems that are built for learning in order to change and improve as they…
Impact: So What? Measuring and Learning around Accountability
The Accountability Lab and Feedback Labs recently co-hosted an event at the OpenGov Hub in Washington, DC entitled “Impact: So…
Using Healthcare Narrative Methods to Improve Outcomes
In healthcare, numbers matter. They are the measures of physical condition - blood pressure, temperature, height and weight - in…
Feedback Labs Releases Feedback Quiz and Toolkit
The Toolkit helps organizations improve the way they listen to their constituents to be more responsive to the people they…
OPIC and Liberia: Citizen Feedback to Protect Human Rights in Emerging Market Projects
Increasing visibility and awareness of international principles of human rights is creating new opportunities and challenges for channels of citizen…
Ground Truth Initiative