As the head of the Monitoring, Evaluation and Learning department at Accountability Lab Mali, Doussouba Konaté is catalyzing a new generation of active citizens and accountable leaders to develop and implement positive ideas for greater integrity. Mali has faced a multidimensional crisis since the 2012 coup d’état. The weakness of the government has allowed the occupation of terrorists and rebel groups in Northern Mali. In this kind of context, it is extremely important to return to the local populations and victims of this conflict, to give them a voice and allow them to contribute to the national dialogue.
The Accountability Lab Citizen Helpdesks program pioneers citizen feedback, dialogue, and community voice to ensure accountability in the development process. Accountability Lab collects the perceptions of Malian citizens on a specific subject and in a specific geographical area and then disseminates that information to the population and decision-makers at many levels to create policies that are better adapted to the needs of the population. As a Feedback Fellow, Doussouba Konaté is excited to share her learnings from the Citizen Helpdesk program. She is looking forward to learning from other fellows about useful tools and technology to make the feedback process simple.