Insights.US

Insights.US is focused on bridging the gap between leaders and the communities they serve. Their products, the Civic Engagement tool as well as the Digital Report Card, are designed to promote transparency and to build trust in decision-makers. The Civic Engagement tool offers leaders the ability to ask stakeholders open-ended questions that are used to collect feedback, generate insights, and promote a two-sided commitment of change. Once constituents provide input, the algorithms sort their responses into a short qualitative list which provides organizations with bottom-line insights on what their community advises. After changes are made, leaders can automatically send personalized impact updates to each participant and update them on their personal impact (you said… we learned… we decided). Beyond the Civic Engagement Tool, the Digital Report Card makes performance management so much easier. Users have access to a clean website showcasing the organization’s key plans, actions, and achievements, all housed in one virtual space. Additionally, stakeholders are able to receive monthly updates from program leaders on issues that are relevant to them and, afterwards, everyone is involved in celebrating the success. Insights emphasizes the need for visibility when closing the feedback loop. You can figure out how to collect data, but how to close the loop is what is most difficult. The design of this tool is not simply getting answers. You are able to see the entire loop, from answers to insights to decisions, and to solidify the partnership between decision-makers and stakeholders. Instead of relying solely on computer analysis, decision-makers are enabled to address the advice of their stakeholders thoroughly and efficiently.