What an incredible first day of the Feedback Summit! Thanks to our outstanding speakers and attendees for diving in to a day full of action-oriented sessions focused on making feedback the expected thing to do.
The day opened with a bit of a “take-over” – this year’s Summit Advisory Board oriented us all around the Summit’s creation by the feedback community. This change, making feedback the expected thing to do, is driven by you – the feedback champions.
Benny Samuels @NFP_nursefamily kicks off #FBLSummit with @GlobalGiving feedback fellows. “You have to believe people are the experts in their own lives” #feedbackempowers pic.twitter.com/RDgb4VjpkN
— Brad Dudding (@BradDudding) October 4, 2018
“Be ready to be wrong.” Great advice for those of us seeking feedback from our community. Benny Samuels @NFP_NurseFamily at #FBLSummit
— Public Profit (@Public_Profit) October 4, 2018
Reflecting on great opening session at #FBLSummit – as we advance in asking for & listening to feedback from ppl we exist to serve, how do we ensure we incorporate feedback from practitioners? Feels like we need to triangulate from both perspectives & acknowledge both have value
— Tris Lumley (@trisml) October 4, 2018
This year, we examine what it will take for feedback to become the Expected Thing to do. What are some of the key ingredients? First, collaboration. No one organization can do this alone!
Love @feedbacklabs themes at #FBLSummit this year and @CharityNav being a part of the exchange #CollaborativeLeadership
— Michael Thatcher (@mthatcher) October 4, 2018
Second, common understanding and approaches to what we mean by feedback, and that requires shared principles, a common language, and the right carrots sticks and tools.
@FeedbackLabs breaking news at #FBLSummit: @sashadichter of “Irritants” group releases new principles of #feedback “People are the experts in their lives and they are not treated that way.” pic.twitter.com/0q6hQNrxx3
— Brad Dudding (@BradDudding) October 4, 2018
Third, we as a community need keep our eyes on the main goal: greater equity and inclusion.
One way this year’s Summit has increased the diversity of perspectives and lived experiences, is by learning from the GlobalGiving Disaster Feedback Fellows. These 10 outstanding fellows came from across the globe to both inspire and learn with the Feedback Community.
Honored to kick-off the #FBLSummit with my fellow @GlobalGiving #FeedbackFellow Yotam Polizer, Co-CEO of @IsraAID. https://t.co/e1QboeJDHG
— Tiffany Stafford (@MsTNStafford) October 4, 2018
And their messages are quickly picking up steam!
Why do we not listen to constituent feedback? Maybe because we conclude from the fact that their life isn’t going right in one way or another, and because our lives are—we get to tell them what to do. #FBLSummit #FeedbackFellow
— Mari Kuraishi (@mashenka) October 4, 2018
Like this twist on the term ‘expert’ (which I usually don’t like): “People are the experts in their lives and they are not treated that way.”~ @sashadichter #FBLSummit
— Bonnie Koenig (@BonnieKoenig) October 4, 2018
At lunch, we heard from the Children’s Law Center about how feedback can’t be an add-on, but must be embedded into the process at all levels – and what it takes to get there!
Good reminder from @JudithSandalow that @DCChildrensLaw does not consider feedback, monitoring, and evalauation an extra or an add-on. It’s the expected thing. #fblsummit. pic.twitter.com/0V1ZTogcj6
— Shared Insight (@4SharedInsight) October 4, 2018
Three quarters of the organizations now using feedback are making changes based on feedback — @MelindaTuan at #FBLSummit. Impressive panel along w/ @FayDTwersky @JudithSandalow & Maria Thompson-Pumphrey pic.twitter.com/GYCb9G5P9P
— John Corrigan (@johnfcorrigan) October 4, 2018
Note to self: be more like @JudithSandalow #fblsummit
— Dennis Whittle (@DennisWhittle) October 4, 2018
The afternoon was not only action-oriented, but also full of collaboration across organizations!
Shared love for ambiguity and sticky notes #FBLSummit with @theReboot + @itsbeccabutcher from @PactWorld! Both make work better and help moving from inception to delivery (and back). pic.twitter.com/TiQPRngsgI
— Kathrin Frauscher (@kfrauscher1) October 4, 2018
GlobalGiving partner @Internews @anahi_ayala on delivering humanitarian aid: “We don’t know what people need—we have to ask them, and listen.” #FBLSummit #CommIsAid pic.twitter.com/0b7s01Z3eI
— GlobalGiving (@GlobalGiving) October 4, 2018
Building strong relationships with our people in the Philippines #FBLSummit pic.twitter.com/7e5WUgM9dR
— S.H.A.P.E Community (@4Shape) October 5, 2018
Actionable insights abound today at the first day of the 2018 #FBLSummit. Definitely thing I will try to implement “Monday morning”.
— David Bonbright (@davidbonbright) October 4, 2018
Finally, we closed the day with an inspiring conversation from Korvi Rakshand on the youth movement in Bangladesh.
@BradDudding of @ceoworks and Korvi Rakshand of @JAAGOFoundation on what’s our light in the dark – giving our youth the ownership they deserve. @FeedbackLabs #FBLSummit pic.twitter.com/4E4HTSgB09
— NFP (@NFP_nursefamily) October 4, 2018
“At @JAAGOFoundation, we give the platform to young people [all over Bangladesh]. Locally, they decide what is best for them. I can’t sit in Dhaka and decide what is best for them.” @KorviRakshand, one of our #FeedbackFellows #FBLSummit pic.twitter.com/hUsGk7PEt7
— GlobalGiving (@GlobalGiving) October 4, 2018
Day one might have initiated more questions than answered, but they’re questions we’re excited to dive into with you tomorrow! And as Benny Samuels said, there’s no one coming to save us. This is it. We’re the movement.
“Nobody’s coming with a cape. But we can all put capes on now.” – Benny Samuels of @NFP_nursefamily #FBLSummit pic.twitter.com/e3HeeqlK1g
— Jacob Harold (@jacobcharold) October 4, 2018
So, will you join us?
