making the case
Why Feedback Matters
Listening and feedback are essential because, quite simply, none of us have all the answers. We’re not experts on other people’s lives, and the best way to truly understand what’s needed is to listen.
Making change starts with learning about people’s true needs, not just what we think they need. Feedback and listening take out the guesswork and bring in clarity.
Feedback is The Right Thing
Listening and feedback can help support equity and inclusion by demonstrating respect for people and their opinions, recognizing their value as partners in the decision-making process.
Feedback is The Smart Thing
When done well, feedback and listening are essential and powerful tools that lead to better programmatic outcomes.
Feedback is The Feasible Thing
Feedback and listening can be incorporated by organizations big and small, thanks to easy-to-use tools that collect insights from people at scale.
Listening and feedback can help support equity and inclusion by demonstrating respect for people and their opinions, recognizing their value as partners in the decision-making process.
When we create space for people to share their thoughts, concerns, and ideas, we give them a voice in shaping the future. Feedback and listening shift power to communities, ensuring that people have a say in the programs and policies that affect their lives.
Feedback loops ground us in the lived experiences of the people at the heart of our work, ensuring that we create solutions that create lasting change.
It’s never too late to start listening to the people at the heart of your work. When done well, feedback and listening are essential and powerful tools that lead to better programmatic outcomes.
Research shows that feedback and listening help us understand important perspectives that we might miss otherwise. What’s more, the process itself builds trust and shows people that their voices matter. When feedback is collected thoughtfully, considers biases, and focuses on what really matters, it can help predict outcomes early so that you can pivot and adjust, leading to better results for everyone involved.
Feedback and listening can be incorporated by organizations big and small, thanks to easy-to-use tools that collect insights from people at scale. Increasingly, foundations are funding feedback efforts, recognizing the value they bring in shaping better outcomes that make a difference.
Check out real-world examples below, and in our Feedback in Action page that illustrate how feedback and listening can make an impact and how you can build the case for incorporating feedback loops in your organizations.
Do you have a story or idea you’d like to share about how feedback makes a difference? We want to hear from you! Please send us a message.
At Feedback Labs, the ongoing pursuit of equity and inclusion informs every aspect of our work. Read more about our commitment to equity and inclusion in our work.