October 4 – 5 | Washington, DC

Feedback Summit 2018: The Expected Thing

At previous Summits, we’ve discussed how feedback is Right Thing, the Smart Thing, the Feasible Thing, and the Powerful Thing to do.

This year, we are going to talk about how to make it the Expected Thing to do. What will it take to get to a tipping point where listening to and acting on feedback from the people we seek to serve becomes the new norm for funders, program designers, and services providers?

Collaborative Leadership

Working collaboratively across sectors is essential for feedback to become the norm.

Carrots, Sticks, and Tools

Bringing feedback to scale requires diverse incentive models and tools.

Equity and Inclusion

We need to make sure feedback respects and elevates the voices of those most marginalized.

Agenda in Progress

Keep tuning in, more to come soon!

Thursday, October 4

  • 8:00-9:30am Breakfast (Lounge)
  • 9:30 – 10:15am Opening Performance (Main Hall)
  • 10:15 – 10:30am Coffee Break (Lounge)
  • 10:30 – 11:40am LabStorm Breakout Sessions
  • 11:40 – 12:00pm Lunch Break
  • 12:45 – 1:30pm Announcements + Feedforward (Lounge)
  • 1:30-1:45pm Coffee Break (Lounge)
  • 1:45 – 2:55 pm Breakout sessions
  • 2:55 – 3:10 pm Coffee Break
  • 3:10 – 4:20 pm Breakout sessions
  • 4:20-4:35pm Break
  • 4:35-5:00pm Closing Activity (Main Hall)
  • 5:00-7:00pm Reception (Upstairs)

Do(Zorro)ing Open Contracting Right- Citizen Monitoring in Ukraine

Pre-revolution, Ukraine was known for having one of the most corrupt public procurement systems in the world. DoZorro is an innovative way for any citizen to monitor public spending and safely submit complaints when they see corrupt or inefficient contracting practices, with amazing results so far. In this session, Anastasiya Kozlovtseva of Transparency International Ukraine will demonstrate how the DoZorro platform works, share the results, and facilitate a feedback conversation to surface ways to improve the platform and replicate results in other contexts. Join this collaborative problem-solving session on creating the tools citizens need to stop corruption.

Discussants: Anastasiya Kozlovtseva (Transparency Initiative Ukraine), Kathrin Frauscher, Katherine Wikrent (Open Contracting Partnership)
Room: 2B

Capacity Building for Migration Management Futures

International Organization for Migration promotes structured and evidence-based approaches in capacity building work. With 10 regional projects around 59 countries address migration management for crisis response, and governemtnal partnserships, International Organization for Migration has created a capacity building toolkit. This session is seeking YOUR feedback on how to help take their current toolkit to the next level.

Discussants: Emily Siu (International Organization for Migration)
Room: 2C

How Can Data Build Trust Between Communities and Government?

Discussants: Fayyaz Yaseen (Accountability Lab)
Room: 2A

Community Visioning for Post-Disaster Change

Discussants: Imani Daniel (St. Thomas Recovery Team)
Room: 3D

Lunch Plenary: Unleashing the Power of Beneficiary Feedback Loops

Discussants: Melinda Tuan (Fund for Shared Insight), Judith Sandalow, Elizabeth Bausch (Children’s Law Center)
Room: Main Hall

Feedback as Program Design

Spark is working with local government partners in Rwanda to integrate a community-led goal setting and project planning into their annual planning process, making grassroots community feedback expected in the government’s own planning processes. This interactive discussion will be facilitated with practical examples of how governments (on a local or national level) are making feedback expected, and workshop the risks/challenges expected and possibilities for addressing them. Some challenges we’re thinking through are: how to ensure communities or sectors or not isolated in their decision making, how to support communities to be open about their priorities even in more closed civic spaces, how to understand government’s behavior and factors that make government more or less responsive, and how to aggregate community priorities in an effective way to help inform higher level government priorities.

Discussants: Chloe Tomlinson (Spark Microgrants)
Room: 2A

Lean Impact “Shark Tank”

Join us for an interactive “Shark Tank” session to dive into two real-world solutions and take a hard look at their strengths and weaknesses – no holds barred. We’ll share the principles for Lean Impact and consider each of the three pillars that are required for a successful social innovation: Value (is this something the beneficiary/stakeholders want, demand, and will refer others to?), 2) Growth (is there an engine for scale and sustainability to reach a significant portion of the need?), and 3) Impact (does it work to deliver the intended social benefit?). Find out if our presenters have what it take!

Discussants: Ann Mei; Sasha Dichter (Acumen); Chris Larkin (IDEO), Brian Trelstad (Bridges Fund Management), Anahi Ayala Iacucci (Internews)
Room: 2C

Ambiguity as Ally: Feedback-First Project Design

Feedback is critical for sustainable, equitable initiatives in public sector innovation. Yet, making feedback the “expected thing” demands a flexibility and ambiguity that are often hard to fit into a tidy project timeline. In this highly interactive session, lighting talks from practitioners will provide a springboard for attendees to discuss common barriers to integrating feedback loops. The session will culminate in a group synthesis that shapes maps these anecdotes into practical tips for “feedback-first” design.

Discussants: Corey Chao, Lauren Gardner (Reboot)
Room: 2D

Impact Management Project

Feedback is critical for sustainable, equitable initiatives in public sector innovation. Yet, making feedback the “expected thing” demands a flexibility and ambiguity that are often hard to fit into a tidy project timeline. In this highly interactive session, lighting talks from practitioners will provide a springboard for attendees to discuss common barriers to integrating feedback loops. The session will culminate in a group synthesis that shapes maps these anecdotes into practical tips for “feedback-first” design.

Discussants: Oliva Prentice (Bridges Fund Managament), Jessica Kiessel (Omidyar Network), David Bonbright (Keystone Accountability), Venu Aggarawal (Acumen)
Room: 2A

Data, Decision, and Dialogue: Strategies for Adaptive Management

This session will focus on the USAID Development Informatics team’s research findings and a sneak peak at resources on the use of real-time data to enable adaptive management in development programs. The resources seek to build capacity for USAID and its implementing partners to use digital data as a means to manage adaptively and proactively respond to the needs of the communities we serve. The Development Informatics team is interested receiving input from Feedback Summit 2018 participants in order to create more relevant and useful resources.

Discussants: Erica Gendell; Jaclyn Carlson (USAID)
Room: 2B

Risk: An Essential Part of Your Strategic Plan

When approaching the future, many are wont to assume that the risk will be mitigated simply by the teams that make up your organization. It’s a function of their job, right? Not really. Join Larry Lieberman, Chief Operating Officer of Charity Navigator, and Ted Bilich, CEO of Risk Alternatives, for an in-depth analysis of risk management in your strategic plan. Highlighting potential weaknesses in your organization’s growth only will help if you activate the core team of your nonprofit to manage the risk. Larry and Ted will walk you through a variety of company risks, while workshopping crowd favorites to leave you with active steps to eliminate your operational weaknesses and focus on strengths.

Discussants: Larry Lieberman; Sarah Nason (Charity Navigator), Ted Billich (Risk Alternatives)

Room: 2D

Stories of Change: Collective Leadership

Making feedback the expected thing requires leaders to come together across boundaries to rewire the system. In this session we’ll explore your stories of breaking down silos, crossing sectors, creating common ground, and moving forward together. Through a peer storytelling process, we’ll use your stories as our raw data to identify critical barriers and find new ideas for leading change. Bring what you know — big or small — about doing the unexpected thing to bring feedback to the center of your work and let’s learn from our collective wisdom.

Discussants: Jim Rosenberg (Workbench Consulting)
Room: 3C

Remember to Chew: Making Feedback Digestible

Even when we think we do everything right, feedback data can get stuck and often isn’t used to inform decisions. Sure, you have strong, valid data on the right topic and present it to the right audience, but something else is missing. This session will take you through strategies and tools to make it possible (and easy!) for people to understand, process, and use your information.

Discussants: Danielle de Garcia (Social Impact)
Room: 2B

Friday, October 5

  • 8:00 – 9:30am Breakfast (Lounge)
  • 9:30 – 10:15am Opening and Setting the Stage (Main Hall)
  • 10:15 – 10:30am Coffee Break
  • 10:30 – 11:40am Breakout Sessions
  • 11:40 – 12:00pm Lunch break (Main Hall)
  • 12:45 – 1:15pm New Tool Announcement (Lounge)
  • 1:15 – 1:30pm Coffee Break (Lounge)
  • 1:30 – 2:40pm Breakout Sessions
  • 1:30 – 2:40pm Breakout Sessions
  • 2:40 – 3:00pm Popcorn Bar
  • 3:00 – 3:30pm Closing Activity

Breakfast

Please join us for breakfast and kick off your day meeting fellow Summit participants. Check out the Memria exhibit and prepare for an awesome day!

Room: Lounge

The Feedback Ecosystem

As development practitioners, we understand the value of feedback and strive to build learning into our decision-making practices. In this workshop, participants will explore how data gathered in communities, and by community members, can be used in real-time decision-making to strengthen service delivery and build trust among stakeholders. More than that, this interactive simulation will use real data collected in communities where the Accountability Lab using its Citizen Helpdesks to bring communities, the government, corporate and other stakeholders closer together, participants will have the opportunity to explore the feedback ecosystem from the perspectives of various stakeholder groups.

Discussants: Blair Glencorse, Narayan Adhikari, Moussa Kondo, Cheri-Leigh Erasmus, Jean Scrimgeour (Accountability Lab)
Room: 2B

Look Around: Establishing Community Representation

Discussants: Korvi Rakshand (JAAGO Foundation), Shondra Muhhamed (SHAPE Community Center), Britt Lake (GlobalGiving)
Room: 2D

High Performing Pathways

Discussants: Tris Lumley (NPC), Brad Dudding (CEO)
Room: 3D

Look within, Look around, Look ahead: Using feedback to deepen your commitment to diversity, equity, and inclusion

Every organization knows that gathering and acting on feedback is crucial for their business outcomes. But how do we flex our feedback muscles to deepen our commitment to diversity, equity, and inclusion? Come prepared to brainstorm and collaborate! In this session, we’ll explore 3 lessons from DonorsChoose.org and workshop how you can apply these lessons to your own organizations.

Discussants: Jessie Mohkami, Andie Safon (DonorsChoose)
Room: 2A

Methodologies and Strategies for Success: Achieving Organizational Change with UNICEF and DFID

Discussants: Sarah Orton; Emily Fung (Development Gateway)
Room: 2C

Feedback Benchmarks

Discussants: Valerie Threlfall (Ekoute Consulting)
Room: 2D

The Power of Peer Insight: Technology Demo and Case Studies

For years, online giants like Netflix and Amazon have used a model called collaborative filtering to crowdsource recommendations–yet the feedback and evaluation community have only started to experiment with this approach to serve the social good. Join fellow practitioners to demo a feedback technology prototype that puts collaborative filtering to work for feedback. Small group case studies will zoom in on how this model can inform feedback, evaluation and planning work in diverse contexts.

Discussants: Eric Martin (ITVS)
Room: 3A

Dabbling in the Data: Hands-On Meaning Making for Teams

Nonprofits and grant makers are interested in being more data driven, but don’t always know where to start. What does it look like to be engaging and rigorous when it comes to making meaning with data? In this session, learn a variety of strategies to actively engage teams with data, leading to new insights and data-driven action plans.

Discussants: Corey Newhouse (Public Profit)
Room: 2C


Dabbling in the Data: Hands-On Meaning Making for Teams

Nonprofits and grant makers are interested in being more data driven, but don’t always know where to start. What does it look like to be engaging and rigorous when it comes to making meaning with data? In this session, learn a variety of strategies to actively engage teams with data, leading to new insights and data-driven action plans.

Discussants: Corey Newhouse (Public Profit)
Room: 2B

Lunch Plenary: Rekindling the Voices of Returning Citizens: Perspectives from the Front Lines in the US and UK (Main Hall)

Discussants: Jessica Centeno (CEO) and Paula Harriott (Prison Reform Trust)
Room: Main Hall

Our Movement Makers

Featured sessions include:

Feedback Summit Advisory Board

Benilda Samuels

Nurse Family Partnership
Chief Operations Officer

Brad Dudding

Center for Employment Opportunity
Chief Operating Officer

Bryan Simmons

Arcus Foundation
Vice President Communications

Jeff Nugent

Jeff Nugent & Associates
Principal

Nada Zohdy

Open Gov Hub
Director

Highlights: Summit 2017

 

Miss last year’s Feedback Summit? Read a recap of what happened on Day 1 and Day 2 of the event, what we learned, and how we’ll be responding to the community’s feedback in the coming months.

We’re responding to your feedback at last year’s Summit.

 

Our NPS surveys always leave space for verbatim feedback – and we take those words seriously! See below for how we’re planning to act on feedback this year.

What 2017 Attendees Said:

What We Heard:

What We Are Doing :

“I’d welcome a renewed focus on inclusivity, including voices from elsewhere and from more frontline staff.”

Our attendees desire a greater diversity of voices in the room, both among attendees and speakers. Specifically more from the global south and frontline workers.

We are participating in GlobalGiving’s crowdfunding campaign, in which we engage with our community to support our Equity Sponsorship initiatives (scholarships for front-line practitioners).

“I felt we were coming together as a movement last year but the agendas have widened and the focus was less sharp this year.”

Attendees wanted more clarity on the theme, and how the content of breakouts aligned with this.

We are focusing on ensuring that every session relates to one of the three main pillars of what it will take to make feedback the expected thing: 1. Equity in feedback 2. Collaborative leadership and 3. Carrots, sticks, and tools.

“I felt like this year’s sessions were a bit less practically useful/actionable for me than in years past.”

Attendees wanted an increase in immediate practicality of breakout sessions and a way to know which sessions would be most helpful to their work.

All breakout sessions this year will be action-oriented, and focused on one of the three “expected thing” pillars. Stay tuned to learn more about the human-centered design workshops, world cafes and more that this year’s speakers are planning!

“It was a great conference, but nothing’s perfect! I would love to have seen a more diverse group including our constituents.”

Some attendees who submitted feedback wanted to hear from constituents themselves.

We are collaborating with the Fund for Shared Insight to determine how to highlight the voices of constituents at our 2018 Summit. Stay tuned for session announcements!

Donate

This year, members of the feedback community sent a clear message: our community needs “a renewed focus on inclusivity, including voices from elsewhere and from more frontline staff.” In response, we’ve committed to making 2018’s Feedback Summit an inclusive, equitable space.

Your support will help ensure that front-line staff from small organizations are able to participate fully in high-quality feedback trainings and conferences, and improve feedback practices around the world.

Donate now!

Feedback Summit 2018 is made possible by:

fund for shared insight

Individual Donors

Acacia Betancourt
Alan Campbell
Alexis Banks
Amy Van Zanen
Andrew Svarre
Blair Glencorse
Britt Lake
Cait O’Connell

David Bonbright
Dennis Whittle
Devon Swift
Duc Tran
Elizabeth Stockton
Frederic Fernholz
Greg Bonin
Hamadoun Cisse

Isabel O’connell
Jayne Fernholz
Jean-Louis Sarbib
Joseph Maloney
Judd Rollins
Kathryn Blair Alexander
Kathy Stockton

Kellen O’Connell
Llanco Talamantes
Marc M Maxmeister
Margaret VanDeusen
Mary Stockton
Matthew Smith
Megan Campbell

Melanie Campbell
Melinda Tuan
Morgan Malpass
Nathaniel Heller
Sam Chenkin
Sarah Hennessy
Scott Williams

Steven O’Connell
The James Irvine Foundation
Tim Fernholz
Vovi Coelho
Yvonne Coelho

Do you want to sponsor?

Feedback Labs believes that regular people – whether we call them beneficiaries, constituents, or citizens – should be driving the policies and programs that affect them. The Feedback Summit is a two-day, engaging event that brings together practitioners and experts in aid, philanthropy, governance, and impact investing. The Feedback Summit uniquely positions you to participate in the changing face of development.

This year we need your help to feature frontline practitioners and increase our diversity, equity and inclusion. Contact Meg at summit@feedbacklabs.org to propel us to the tipping point of making feedback the expected thing to do.

Location and Accommodations

Summit Location

Partnership for Public Service
1100 New York Ave, NW
Suite 200 (take the East elevators)
Washington, DC 20005

Hotel Info

Renaissance Washington, DC Downtown Hotel
999 Ninth Street NW,
Washington, DC 20001
Phone: +1 202-898-9000

Book a room

Transportation

Metro Center: use the 12th & G Streets exit. At the top of the escalators, turn right to walk north on 12th Street. Cross H Street and turn right on New York Avenue NW. The entrance to 1100 New York Avenue NW is on your right. Use the East elevators to reach the Partnership for Public Service on the 2nd floor.

Gallery Places/Chinatown: exit at 9th and G Streets/National Portrait Gallery. Walk west on G Street for two blocks. Turn right on 11th Street and walk one block. The entrance to 1100 New York Avenue NW is on your right. Use the East elevators to reach the Partnership for Public Service on the 2nd floor.

Parking: If you are driving, there is a parking garage below the conference building, accessible from 12th Street just past H Street. Parking is approximately $20 a day in the cash-only garage. The parking garage opens at 7 a.m.

Dulles International Airport (IAD): Metro Bus 5A picks up from Curb 2E and takes approximately 1 hour to the final stop at L’Enfant Plaza. From there take the Blue, Orange, or Silver Metro line to Metro Center.

Silverline Express Bus picks up from the Arrivals Level at door 4. Transfer at Wiehle-Reston to the Metro silver line and ride directly to Metro Center.

Reagan National Airport (DCA): From Terminal B or C use the pedestrian bridges to take the Metro blue line directly to Metro Center, from terminal A take any airport shuttle to the metro stop at Terminal B or C.

Baltimore-Washington International (BWI): Take a shuttle to the MARC Penn line and ride to Union Station. From there, take the Metro red line to Metro Center.