We’re listening to your feedback from Feedback Summit 2017.


At the end of each Summit we compile our Net Promoter Score as a way to analyze if we’re meeting your goals, and ask for suggestions on what we could be doing better. At Feedback Summit 2017 we discussed if the sector needs an evolution, or a revolution. At the end of the day, we know that making any kind of change – whether that be incremental or revolutionary – requires the feedback and involvement from you, our community. Below you will find the NPS scores and comments that we received in the month following the 2017 Summit along with how we’re planning to respond to that feedback.

What Summit Attendees are Saying:

  • I enjoyed the intensity of thought, passion, and discussion. I would like to see potentially a case study that small groups have the opportunity to work on or a think tank where we discuss our ideas that have been generated by the information that is presented during the summit.

  • The people attending the conference are influential and provocative making for an exciting, can’t miss event.

  • I’ve been enthusiastic about the Summit as it’s a good room and one of the few that includes people from both UK and US domestic and International work. …I’d welcome a renewed focus on inclusivity, including voices from elsewhere and from more frontline staff.

  • Great speakers and a community that is constantly striving to be better and listen more.

  • The Feedback Summit is a very valuable opportunity to step back and reflect on individual and collective feedback practice, in a thoughtful and challenging environment. The event is excellently organised, and always has interesting speakers. I think the content, however, does need to be more clearly ‘streamed’ so that conversations can be a little more informed and go deeper than ‘big concepts’.

  • The people. The framing. The courage. The determination. This justice struggle is just beginning.

When we dug deeper into the NPS score, we learned something even more interesting.

Attendees Returning from 2016:

First Time Attendees:

This was the same pattern we saw last year, that newcomers to the Feedback Summit needed an introduction to the fundamentals of a feedback practice, which led us to develop the Crash Course. But we see from this year that we still have a ways to go, and invite your feedback on how we can make the Feedback Summit more inclusive for all attendees!

Our NPS surveys always leave space for verbatim feedback – and we take those words seriously! See below for how we’re planning to act on the feedback over the course of the next year, and check back to follow our progress.

What You Said:

What We’ll Do:

Most attendees who submitted feedback were very satisfied with the organization of the conference and logistics (staff, food, communications, etc).

Awesome! We put a lot importance on creating an atmosphere you want to be in, and value your feedback in helping us maintain and improve quality.

Side note: we brought back the breakfast muffins because of your feedback in 2016!

Many attendees who submitted feedback wanted more clarity about the theme of the overall conversation, as well as how the content of breakouts aligned with the theme.

We’ll be coming out with a blog series, kicked off by Dennis Whittle, wherein we’ll tease out both the conceptual nuance and the practicality around feebdack as the powerful thing- and we invite you to comment and submit your own posts, as we focus and sharpen the conversation in 2018.

We also want to improve our processes for developing and honing the Summit 2018 theme with you, our community. Look out for ways to contribute your thoughts in early 2018.

Some attendees who submitted feedback wanted there to be an increase in immediate practicality of breakout sessions, a way to know which sessions would be most interesting to them, or more sessions whose content aligned with their own work.

In response to feedback from 2016, this year we placed icons in the printed brochure to designate major themes present in each breakout session. However, the feedback we got was that these icons and tracks weren’t as useful as we had hoped. A renewed focus on practicality, especially after the focus on feasibility in 2016, is a goal for 2018.

In additon, we’d like to explore with the community how we can support you in developing and facilitating concrete skills sharing opportunities with peers in your specific fields.

Many attendees who submitted feedback expressed a desire for a greater diversity of voice in the room, both among attendees and speakers. This included more voices from the global south, as well as more perspective from frontline workers.

Ensuring a diversity of perspective and voice is a top priority for the feedback community, and for the staff at FBL. Each year, we have been proud of the gender balance in speakers and attendees, and this year we heard from you that you appreciated the increase in speakers, attendees, and content from the US domestic sector.

Moving forward, we are looking to partner with funders, NGOs, and others to ensure that Summit participation can be truly global. We are redoubling our efforts to develop the Nonprofit Travel Fund, a mechanism we have had in place for each Summit but that has not yet been able to support enough global participation, We’d also love to hear from you how we can collectively meet this goal, as the Summit participants and content are sourced from this amazing community. Would you be willing to pay a bit more for a ticket if you knew a portion as going to subsidize travel for a global companion? Are funders within our network willing to sponsor grantees and their constituents from around the world to attend the Feedback Summit? We look forward to co-creating these solutions with you.

Some attendees who submitted feedback wanted to hear from constituents themselves.

We see the Summit as a professional development and community building opportunity for NGOs, governments, funders, and for profits in the feedback space. This purpose can be strengthened by including constituents (those we seek to serve) from our broad network in the discussions and as thought leaders. We invite and value any ideas and collaboration to make this goal come to fruition, while respecting the time and resources of everyone involved.