Feedback Labs Glossary

FeedbackInformation about constituents' perceptions of a set of activities and their impact. Feedback is used to influence related activities in the future.
Closed Feedback LoopA control and evaluation system that actively amplifies and empowers constituent feedback such that it elicits a useful response from decision makers and ensures real accountability, especially in power relationships wherein the end user did not traditionally have a voice.
ConstituentsAll actors affected by and who therefore have a set of perceptions on a social issue, and who provide feedback. This community is sometimes referred to by others in this field as beneficiaries, but Feedback Labs chooses to use the term constituents to signal that these people are powerful actors, rather than passive recipients, in the feedback process.
Service providersIndividual, organization, or government entity responsible for implementing all aspects of a program, and who provides services to constituents. Service providers should actively engage their constituents in a dialogue around feedback, although sometimes this function is provided by a third party mediator.
Decision makersThese individuals who have the ability to act on the feedback received and affect change in response. Decision makers in a feedback loop may come from service providers, community members, and funders. It is crucial to identify and then secure the buy-in of decision makers in a feedback loop before the collection and analysis of feedback.
CommunityThose groups of people beyond the immediately affected population (the constituents) who are tangentially affected by the work an organization does. These people will have critical feedback regarding the ripple effects of that work, and must be considered when designing a feedback collection process.