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Crash Course

Crash course 2018

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Stay Informed!
Feedback Labs is committed to the belief that regular people—whether we call them beneficiaries, constituents, or citizens—should be driving the policies and programs that affect them.
This interactive workshop will equip you with the knowledge, skills and tools you need to listen and respond to feedback from the people you seek to serve. Stay Informed!


Understand each step of the feedback loop and learn how to close the loop.


Hone critical skills for creating buy-in, inviting dialogue and moving to action.



Come away with a custom feedback plan tailored to your organization.

1. Work on individual feedback challenges
2. Collaborate with peers and expert mentors
3. Dive into practical case studies
4. Create a custom
feedback plan
5. Earn your certificate as a feedback pioneer




Feedback Crash Course: Curriculum Highlights

Crash Course Learning Objectives

By the end of the Crash Course, participants will be able to:
  • Articulate the value, purpose, and impact of feedback; and
  • Collaborate with stakeholders to design and implement a closed feedback loop.
The Crash Course is designed to lead participants through interactive exercises that introduce each stage of the feedback loop and provide implementation and design resources relevant to a participant’s own work. Through expert instruction, robust learning materials (including written case studies for each stage of the loop), and experiential learning activities, participants gain an understanding of both the theory behind constituent feedback, as well as a practical set of skills for building feedback mechanisms in their own work.


I. Welcome & Intros

  • Establish a supportive learning environment for the day;
  • Understand the backgrounds and sectors of participants;
  • Assess and manage participant expectations for the day.

II. Defining Feedback

  • Articulate the value, purpose, and impact of feedback;
  • Comfortably engage in a conversation using feedback terminology;
  • Describe the process of closing the feedback loop.

III. Design & Buy-In

  • Identify the best data collection tool for a specific feedback need;
  • Create an actionable feedback collection tool (e.g. survey, interview protocol, etc.).

IV. Collect

  • Identify the best data collection tool for a specific feedback need;
  • Create an actionable feedback collection tool (e.g. survey, interview protocol, etc.).

V. Analyze

  • Identify an appropriate dialogue approach;
  • Carry out effective dialogue about feedback analysis and course correction;
  • Prioritize opportunities for course correction over the short, medium, and long-term;
  • Communicate course corrections to constituents in order to manage expectations and maintain organizational accountability.

VI. Dialog & Course Correct

  • Provide time and space for to reflect, ask lingering questions, and identify ways to integrate learning into organizational operations.
  • Connect the Crash Course to the Summit’s focus on power.

VII. Wrap Up

  • Ensure that participants feel supported through the process of implementing course learnings in their own work
  • Two webinars (3 months and 6 months after the course) for discussion of challenges and review of tools and resources


Kai Hopkins
Senior Consultant Accountability Lab

Britt Lake
Chief Program Officer GlobalGiving
greg bonin
Greg Bonin
Operations & Communications Director Seeds Program International
kahtrin fraucher
Kathrin Fraucher
Deputy Program Director Open Contracting Partnership

Melissa Bevins
Events and Network Specialist USAID LEARN

Sarah Orton
Senior Engagement & Partnership Associate Development Gateway