Published 9/4/2015
BBC’s Eddie Mair recently interviewed Feedback Labs’ member, Caroline Fiennes (Giving Evidence), and Karl Wilding (UK’s National Council for Voluntary Organizations­­–NCVO).

On an operational level, chief executives are accountable to trustees but trustees are not accountable to anyone. Moreover, trustee boards are increasingly concentrated with high net-worth individuals. Are these types of people able to understand and cater to the needs of the type of people their charities’ aim to serve? How can beneficiary feedback help?

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Source: From Eddie Mair, BBC

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