Three Things Thursday is an opportunity for feedback innovators to describe three specific rules, suggestions, or best practices from their own feedback work. By sharing these ideas and practices with the greater feedback community, we are building a blog series of examples from the community of feedback being the feasible thing to do. Would you like to share your advice for building and sustaining feedback loops? Drop Roderick a note at [email protected]

3TT: Questions, Not Plans

In today’s complex world strategy needs to be built around questions, not plans. Plans are fine when you already have all the answers and it’s just a matter of organizing resources to execute. But we do not have answers for many of the complex questions we face in aid and philanthropy. Closing feedback loops means accepting we do not have all the answers. And to do that, we need new approaches.

3TT: Tension in the Field

Market development programmes operate in highly complex environments. This isn’t new insight. We spend countless hours and resources analyzing markets. We attempt to create systemic change through behaviour change. We meticulously monitor our progress and (usually, always) prematurely demand results. We acknowledge the need to experiment – to learn better about what is happening ‘on the ground’ and adapt our interventions accordingly.