Feedback is powered by faith in people. When you ask for feedback, whether one-on-one from a colleague or at scale from thousands of people you are seeking to serve, you believe that the person giving you feedback will help make your work stronger.
Feedback will change your life. I’m not talking about your life as a member of civil society. I’m not talking about your life as an employee of a non profit organization. I’m talking about your life as a human being.
The nonprofit field has the potential to become an antiquated relic — kind of like a rotary phone — while the rest of the world goes digital.
A 33% reduction in child mortality in Uganda. Double the psychotherapy patients achieving meaningful results. Half the number of referrals and diagnostic tests.
Here at Feedback Labs, we know that feedback is infectious. Over the past year, from blog posts to the annual Feedback Summit, we’ve seen our peer organizations actively engaging in innovative ways to close the loop in their own work. This kind of collective action is vital to the health and prosperity of our sector. Because it is so important, we must continue to press further: How will the ethos of feedback become a sector-wide norm? How do we ensure that people feel capable of implementing the ideas that we believe in so fiercely?
Analysis, the third step of the feedback loop, is typically seen as a rather tech-heavy endeavor, especially if you have collected a lot of feedback data.
In our first blog of 2017, we shared our Feedback Resolutions with you. It was a fun and useful exercise, a way of sharing a little bit of our personalities on the blog and a chance for each of us to reflect on what it takes to keep improving our personal feedback practices. And it was heartening to see others in our network take up the idea, sharing their own commitments to feedback in the new year.
It has been quite the week, particularly in the US. We here at Feedback Labs are reflecting on how protests, movements, executive orders and checks and balances relate to feedback, and we’ll be sharing our thoughts in future pieces on this blog.
Sometimes gathering feedback from those we seek to serve can feel like a selfish thing. It can seem like an investment in our projects, our goals, ourselves. I need to listen to feedback so I know how to convince villagers in Malawi to sit on my village committee.
Here at Feedback Labs we are always looking for ways to incorporate feedback into our work. It isn’t always easy to ask for, hear and act on honest feedback, and we are constantly striving to improve our practice. In honour of the new year, we share with you our 2017 Feedback Resolutions!