After its 2014 scandal, the VA is collecting feedback to prevent killing its own constituents.
Ecosystem Op-Ed blog posts present creative new ideas and visions for the feedback field. They weave together evidence, theory, and lessons learned by the feedback community to discuss current issues in a thoughtful and accessible way. If you would like to suggest a topic for an op-ed or write a guest piece, please reach out to us at [email protected]
Does the development sector need its own WikiLeaks? Would incorporating citizen feedback early and regularly improve projects and reduce the need for whistleblowing?
How do we make sure that tech doesn’t amplify structural disparities? How do we use it to be more inclusive?
Peter Senge explains how reports are not knowledge. Knowledge– defined as the capacity for effective change– requires learning and learning requires failure. To learn, the bank needs to create a safe place for failure.
Feedback Labs met with the World Bank’s Ken Chomitz, co-author of the upcoming World Development Report: Internet for Development. How might ICT change how the World Bank listens to citizens? Can it move away from centrally-planned projects?
We want to know if our social programs are working. But when, really, do we know? And
why do we often make the implicit assumption that positive change is linear across time? Feedback Labs looks at a recent evaluation of the Moving to Opportunity — a program that began in 1994.
How long does it take for someone to hear your feedback and “close the loop”? Look at how our Feedback Labs member compares Uber to other service providers…
In a world that is extremely complicated, small data– surveys and human judgment– can find the holes in the Big Data and provide meaningful insight.
What if citizens could get more information and provide feedback to those responsible for emergency service delivery? Members of Feedback Labs have set up mobile helpdesks to allow people in Nepal do exactly this.
Feedback Labs’ Dennis Whittle spoke at the CECP’s annual meeting in New York
City. Together with Douglas Sabo (VISA), Kim Symon (New Profit) and James Powell (UNICEF), he asked what is the role of technology, data, and citizen feedback for
informing social innovation?