Feedback Labs is constantly reading and learning. Here, we’d like to share with you an ongoing collection of literature (both new and old). Some is academic, some is more popular. We don’t necessarily endorse or agree with everything but it all advances our thinking in different ways. Enjoy!

February – March 2016

New frontiers in social innovation research // Author: Geoff Mulgan (December 2, 2015)

“Millennials Rising” Super PAC is 95% Funded by Old Men // Author: Jon Schwarz (February 4, 2016)

The Reductive Seduction of Other People’s Problems // Author: Courtney Martin (January 9, 2016)

A New Social Contract Between Doctors and Patients // Author: Soma Stout (January 25, 2016)

The Emergence of Subversive Charities in China // Authors: Christopher Marquis, Yanhua Zhou, and Zoe Yang (Winter 2016)

The rise of the citizen expert // Author: Beth Simone Noveck (February 4, 2016)

Want to Complain to Cambodia’s Gov’t? There’s an App for That // Author: Joshua Wilwohl (February 14, 2016)

The Quality of Care: How Can It Be Assessed? // Author: Avedis Donabedian (1988)

Evaluating the Quality of Medical Care // Author: Avedis Donabedian (2005)

Goal-Oriented Patient Care– An Alternative Health Outcomes Paradigm // Authors: David Reuben and Mary Tinetti (March 1, 2012)

Designing impact evaluations: different perspectives // Authors: Robert Chambers, Dean Karlan, Martin Ravallion, and Patricia Rogers (July 2009)

Poverty and Livelihoods: Whose Reality Counts? // Robert Chambers (1995)

Living with the Gates Foundation: How Much Difference Is it Making?  // Timothy Ogden (2011)

December 2015 – January 2016

When the Government Tells Poor People How to Live // Author: Alana Semuels (2015)

Doing Problem Driven Work // Authors: Andrews, Pritchett, Woolcock (2015)

Refugee Perception Surveys: Za’atari Camp and Host Communities in Jordan // Author: Bryant Castro Serrato (2014)

Student Evaluations of Teaching (Mostly) Do Not Measuring Teaching Effectiveness // Authors: Anne Boring, Kellie Ottobini, Philip Stark (2016)

Co-management of National Protected Areas: Lessons Learned from Bolivia // Authors: Mason, Baudoin, Kammerbauer, & Zulema Lehm (2010)

Closing the Customer Feedback Loop // Authors: Markey, Reichheld, Dullweber (2009)

Don’t trust the polls: the systematic issues that make voter surveys unreliable //  Author: Mona Chalabi (2016)

How Measurement Fails Doctors and Teachers // Author: Robert M. Wachter (2016)

New Guidelines Nudge Doctors to Give Patients Access to Medical Records // Author: Robert Pear (2016)

World Development Report 2016: Digital Dividends // World Bank (2016)

What makes a helpful reporting & evaluation system? Learning from an outlier // Author: Caroline Fiennes (2016)

Why You Only Need to Test with 5 Users // Author: Jakob Nielsen (2000)

You Can’t Trust What You Read About Nutrition // Author: Christie Aschwanden (2016)

Experimental Conversations: Nobel Winner Angus Deaton // Author: Timothy Ogden (2015)

No Such Thing as a Free Gift: The Gates Foundation and the Price of Philanthropy // Linsey McGoey (2015)

Mark Zuckerberg can’t believe India isn’t grateful for Facebook’s free internet // Author: Alice Truong (2015)

Free Basics protects net neutrality // Author: Mark Zuckerberg (2015)

Plutocrats at Work: How Big Philanthropy Undermines Democracy // Author: Joanne Barkan (2013)

Death and Life of Great American Cities // Author: Jane Jacobs (1961)

Fixing Broken Windows: The Effect of Government Maintenance Work on Citizens’ Complaints // Author: Laura Trucco (2015)

Does Transparency Improve Governance? // Authors: Stephen Kosack and Archon Fung (2013)

Trickle-Down Community Engagement, part 2: The infantilization of marginalized communities must stop // Author: Vu Le (2016)

Why Female Professors Get Lower Ratings // Author: Anya Kamenetz

Can Your Employees Really Speak Freely? // Authors: James R. Detert and Ethan R. Burris (2016)

Microaggression and Moral Cultures // Authors: Bradley Campbell and Jason Manning (2014)

Can one retell a Mozambican reform story through problem-driven iterative adaptation? // Author: Matt Andrews (2014)

Aid on the Edge of Chaos // Author: Ben Ramalingam (2013)



October – November 2015

Looking Like a State: Techniques of Persistent Failure in State Capability for Implementation // Authors: Pritchett, Woolcock, Andrews (2012)

Politics and the New Machine: What the Turn from Polls to Data Science Means for Democracy // Author: Jill Lepore (2015)

Obtaining a Driver’s License in India: An Experimental Approach to Studying Corruption // Authors: Bertrand, Djankov, Hanna, and Mullainathan (2007)

WIDER Annual Lecture 16 // Lant Pritchett (video)

Listening to Leaders: Which Development Partners Do They Prefer and Why? // Authors: Custer et al. (Aid Data, 2015)

Six Randomized Evaluations of Microcredit: Introduction and Further Steps // Authors: Banerjee, Karlan, and Zinman (2015)

Moving Beyond Microcredit // Author: Matt Mossman (2015)

Aid, Incentives, and Sustainability: An Institutional Analysis of Development Cooperation // Authors: Ostrom, Gibson, Shivakumar, and Andersson (2001)

Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States // Author: Hirschman (2013)

The Food Insecurity Experience Scale: Development of a Global Standard for Monitoring Hunger Worldwide // FAO (2014)

Rescuing Girls, Investing in Girls: A Critique of Development Fantasies // Authors: Caron and Margolin (2015)

Localizing Development: Does Participation Work? // Authors: Mansuri and Rao (2013)

The Anatomy of Failure: An Ethnography of a Randomized Trial to Deepen Democracy in Rural India //  Authors: Anathpur, Malik, and Rao (2014)

The Political Paradox of Cash Transfers // Author: Justin Sandefur (2015)

Philanthrocapitalism: A Self-Love Story // Why do super-rich activists mock their critics instead of listening to them? // Author: David Rieff (2015)

July – August – September 2015