london summit

November 1, 2016 | London

London Feedback Summit 2016

 

The London Feedback Summit is a first ever gathering of funders and social change practitioners from across Europe to look at why and how we can use systematic feedback to improve the ways we work when we work for social change.

Join us for a day of learning and collaboration. We will hear from and interact with leaders from the emerging movement of social change feedback specialists, as well as experts from related fields — like customer satisfaction and evaluation.

Help shape this emerging feedback movement.

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London Summit Agenda

Welcome to the London Feedback Summit! We will spend the day discussing how systematic feedback loops are improving performance and results for people and communities. We will share stories of success and failure, identify key constraints, profile some exciting tools and the latest feedback tech, all culminating in a “real time consulting” session where you can get expert advice on your unique feedback challenge.

We believe in ‘walking the talk’ so through the course of the day we will collect real time feedback on sessions from participants from your text messages and flash cards (choreographed group waves encouraged!). This event seeks to put the principles of feedback into practice in its design. Hence, as participants, you’ll be invited to contribute to some of the key hypotheses and challenges faced in integrating feedback systems, and to influence, in real-time, the sessions themselves to make them as useful to you as possible. In our final plenary we will close the loop on the idea in a discussion of the results from all the day’s feedback.

Tuesday, November 1st


Morning

  • 11:15 Coffee break
  • 11:35 Morning Sessions Breakouts
  • 12:35 Lunch break

Breakouts

Breakouts spark interaction among participants through engagement and lively discussion. Rather than death-by-powerpoint lectures, these 1 hour sessions prompt participants to think critically about a specific aspect of closing feedback loops, provide opportunities to engage with the material presented, and leave them with new ideas or principles to try out in their own work.

Lightning Talks

Lightning Talks are quick, 5 minute presentations that showcase a product, platform, project, or experiment related to closing feedback loops. Lightning talks should be very narrowly focused, but should be about topics that have broad appeal and help push our thinking on the possibilities around closing feedback loops.

Snapshots

Snapshots are “TedTalk” style stories that bring to life the the challenges, successes, and nuance of constituent feedback loops. Snapshots are short but vivid stories told by implementers, funders, advocates, and others about a specific instance of their work with closing feedback loops.

Registration

If they have not already, attendees can register for Breakout Sessions.
Coffee and pastries in the food hall.

The Vision for Feedback and the Journey so far

Welcome Session

Discussants: David Bonbright, Chief Executive, Keystone Accountability; Nick Nielsen, Director, Osca

Feedback as Disrupter

Opening Plenary

Quick fire presentations, and questions to, leading practitioners who are using feedback to bring more equity and voice to different systems, including global supply chains, social justice advocacy, and homelessness care.

Discussants: Caroline Fiennes,Giving Evidence (Chairing); Lee Risby, C&A Foundation; Karenina Schroeder, Accountable Now; Pat McArdle, Mayday Trust

Feedback in the Youth Sector: Business as Usual or Transformation?

Breakout

This session will present current examples of feedback practice from leading youth organisations alongside a funder perspective on opportunities and challenges in the sector, followed by discussion on what is needed to realise the transformative potential of feedback in the youth sector.

Discussants: Bethia McNeil, Centre for Youth Impact (chairing); Jo Wells, Blagrave Trust; Cleo Evans, Youth Action Wiltshire; Laura Blazey, London Youth; Emily Vickers, RECLAIM

Accountability to People and Citizen Engagement – New Models.

Breakout

In the main, social change practice has failed to move beyond superficial “consultation” with people to more meaningful — dare we say, power shifting — forms of engagement and accountability. Our presenters are addressing this historical deficit in, respectively, evaluation, public sector service delivery, and value for money analysis.

Discussants: Leslie Groves, Frederick Galtung, Integrity Action, Daniel Marguari, Spiritia Organisation; Francesca D’Emidio from ActionAid

Refugees and Feedback

Breakout

It is impossible to imagine acceptable solutions to the refugee crisis in Europe today absent a more systematic amplification of the voices of the refugees. Our panelists point the ways and means to cultivate refugee voice.

Discussants: Gen Maitland-Hudson, Power to Change (chairing); Diana Szasz, Ground Truth Solutions;  Russell Hargrave, Power to Change; Yoma Winder, Oxfam; Grace Higdon, Oxfam; Marta Welander, Refugee Rights Data Project

Afternoon

  • 13:20 Afternoon breakout sessions
  • 14:20 Coffee Break
  • 15:40 Coffee Break

Feedback in the health sector

Breakout

This session explores how patient feedback is revolutionising both health service provision and the health research agenda. Our presenters are among the leading pioneers in this transformative wave of patient voice innovation.

Discussants: Gen Hudson, Power to Change (chairing); Dr. Sue Roberts, NHS; Ian Scholes, Spacious Place Contact; Beccy Maeso, James Lind Alliance

Bringing user voice into impact practice

Breakout

This session will preview the findings and framework from a soon-to-be released paper by NPC and Keystone Accountability on how user voice can be brought meaningfully into impact measurement practice. The session will present reveal the framework for user voice in impact practice through the story of one organization’s practice in this area.

Discussants: Tris Lumley, NPC (chairing); Shona Curvers, NPC; Rebecca Horder, Clic Sargent

Closed feedback loops in international development – a worthy end point with celebrated results

Breakout

This session will showcase diverse ways to listen and respond to community feedback drawn from around the world. Whether you work in UK or international sectors, the diverse examples of practice are guaranteed to generate creative ideas for your own practice.

During this session you will have time to visit stations, be taken through each stage of the feedback system, and hear what’s contributed to its success. In small groups you will have time to ask questions, and explore whether the different approaches could work in your programme.

Discussants: Carla Benham, World Vision UK (chairing); Diana Szasz, Ground Truth Solutions; Morgan Kindberg, Health Poverty Action; Seamus Anderson, World Vision;Anna Densham, DFID

Criminal Justice system

Breakout

There are fresh and exciting experiments into genuine feedback loops to aid prison reform and rehabilitation. From user led services to authentic engagement with prison officers to rethinking power hierarchies and criminal justice policy. This session will challenge your thinking about best practice, share practical case studies in collecting and responding to feedback and how to use feedback for transformation of your organisation and society.

Discussants: Eleanor Harrison, GlobalGiving UK (chairing); Paula Harriott, Revolving Doors Agency; Nina Champion, Prisoners’ Education Trust; Donna Gipson, User Voice

Deepening Your Practice

Plenary session

This plenary is your opportunity to engage with experts at five stations in a systematic feedback loop: buy-in, design, collect, analyze, and dialogue & course correct. Visit several or go deep on one, in this session we are working with the rule of two feet.

Discussants: Nick Nielsen, Osca (chairing); Sarah Hennessy, Feedback Labs US; Megan Campbell, Feedback Labs US; David Bonbright, Keystone Accountability; Eleanor Harrison, GlobalGiving UK

Closing Plenary Session

This session will begin with a review and discussion of all feedback received throughout the day. What does it tell us? What was it like to be part of a day so wrapped with feedback? What works? What didn’t? What are we taking away from this experiment? We will move from this discussion to consider how we can — individually and together — work to advance Constituent Voice to solve important societal problems and get better outcomes for people.

Discussants: David Bonbright, Chief Executive, Keystone Accountability; Nick Nielsen, Director, Osca

Organizers

The event is hosted by Feedback Labs, an exciting hub for this movement with active groups in Washington, DC, New York City and London.

Your local hosts at the London Feedback Summit include Blagrave Trust, Power To Change, Centre for Youth Impact, Keystone Accountability, GlobalGiving, New Philanthropy Capital, and World Vision.

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centre for youth impact

keystone accountability

global giving

NPC

world vision

Summit Steering Committee

carla benham
Carla Benham
Senior Accountability Advisor
World Vision UK

carla benham

Carla Benham

Senior Accountability Advisor
World Vision UK

Carla is a Senior Accountability Advisor with World Vision UK. Drawing on a breadth of professional experience Carla supports staff and partners to establish community feedback and response systems in development and humanitarian operations. Her portfolio of direct country engagement extends across Asia, the Pacific, Middle East and East Africa Regions. For the past seven years her professional focus has been on building organisational architecture, culture and staff competencies to effectively listen and respond to community feedback, so that resources intended for these communities are used in their best interest.

Most recently Carla was the Field Coordinator for a multi-country Beneficiary Feedback Mechanism Pilot. This Pilot was funded by the UK Department for International Development and supported 7 partner organisations to establish beneficiary feedback mechanisms in their maternal and child health projects.

World Vision UK led a consortium to support their journey and learn:
• What makes a beneficiary feedback system effective?
• Does it improve accountability to communities and the delivery of projects?
• Is it worth the investment?

Further information can be found at feedbackmechanisms.org
Prior to joining World Vision, Carla worked with Members of Parliament in the Asia Pacific Region, Community Based Organisations in Burmese refugee camps, in research for the Australian Red Cross, and social policy analysis for the Australian Government.

david bonbright
David Bonbright
Co-founder & Chief Executive
Keystone Accountability

david bonbright

David Bonbright

Co-founder & Chief Executive
Keystone Accountability

David Bonbright, a human rights lawyer, is co-founder and Chief Executive of Keystone Accountability, an international social enterprise dedicated to bringing Constituent Voice to performance management for social change. David’s thirty-plus year career in social justice has cycled between organized philanthropy and social entrepreneurship. His grantmaking included senior leadership roles at Aga Khan Foundation (1997-2004) and Ashoka: Innovators for the Public (1994-1997), and program officer roles with Oak Foundation (1988-90) and Ford Foundation (1983-87).

A serial social entrepreneur, David has started numerous not-for-profit organizations in several countries, including one that stewarded the transition of South African civil society from apartheid to democracy (the Development Resources Centre, Johannesburg) and one introducing digital communications to the South African activist community (SANGONeT, Johannesburg). He is a regular contributor to professional journals, and has authored and co-authored a number of reports and books, including, Enabling Collective Learning (forthcoming, chapter author), Creating an Enabling Legal Framework for Nonprofit Organizations in Pakistan (Pakistan Centre for Philanthropy, 2003), Enhancing Indigenous Philanthropy for Social Investment (Aga Khan Development Network, 2000), Philanthropy in Pakistan (Aga Khan Development Network, 2000), and Leading Public Entrepreneurs (Ashoka: Innovators for the Public, 1997). David and Keystone are leading proponents for (and developers of) a lean approach to measurement and performance management through light-touch, continuous feedback systems using the Constituent Voice methodology. David has served on many the boards, advisory councils and knowledge networks, including the governing board of CIVICUS Global Alliance for Citizen Participation, which he chaired from 2009-2013.

David and Keystone are leading proponents for (and developers of) a lean approach to measurement and performance management through light-touch, continuous feedback systems using the Constituent Voice methodology. David has served on many the boards, advisory councils and knowledge networks, including the governing board of CIVICUS Global Alliance for Citizen Participation, which he chaired from 2009-2013.

genevieve
Genevieve Maitland Hudson
Head of Evaluation and Impact Assessment
Power to Change

Genevieve Maitland Hudson

Genevieve Maitland Hudson

Head of Evaluation and Impact Assessment
Power to Change

Gen joined Power to Change in May 2016. Over ten years, with a £150 million endowment from Big Lottery Fund, Power to Change is supporting community businesses to create better places across England.

Gen has spent the best part of the last ten years working with social programmes that are committed to the informed use of measurement to improve their work. She started her career in academia with a doctorate in the politics and philosophy of identity. She has lectured at Oxford University, Roehampton University, the Ecole Normale Supérieure in Paris and Birkbeck College London. She was formerly Director of Research at the social impact lab Osca, Head of Social Impact at The U, a social venture developed by the Young Foundation, and founder and director of GLUE, a social enterprise working with young people excluded from school.

Gen is a Research Fellow at the Centre for Youth Impact, a Science and Social Policy Fellow at the University of Cambridge and a Trustee of the Friends of Ruskin Park, a community business in South East London.

She tweets @my_impact_is

Nick nielsen
Nick Nielsen
Director
Osca

Nick Nielsen

Nick Nielsen

Director
Osca

Nick is an award winning entrepreneur, facilitator, trainer and coach, with over fifteen years’ experience of leading and supporting organisations in the areas of behaviour change, organisational development and strategy. Nick is a Director of Osca (www.osca.co), where he works on a variety of start-up projects and change programmes. Nick is a recent facilitator for the Prime Minister’s Special Commission on Social Action, and he regularly delivers training for a range of private, public and voluntary sector organisations, specialising mainly in communication and leadership skills. For the last eight years Nick has also worked as a personal and professional coach. Nick has coached many people in the social and political sector, including Clore Social Leaders and two sitting MPs.

In 2000, Nick founded Envision, an empowerment charity that supports thousands of young people from inner city areas to set up their own community projects each year, and realise their potential to make a positive difference in the world. In 2009, Envision was a winner of the Guardian Charity Award and runner up in the National Lottery Awards in the education category. In 2010, Nick stepped down as CEO to become a trustee. Nick is a winner of the Ernest Shackleton Leadership Award.

jo wells
Jo Wells
Director
Blagrave Charitable Trust

jo wells

Jo Wells

Director
Blagrave Charitable Trust

Jo has worked in the voluntary sector for over 20 years primarily in the field of international humanitarian aid for a number of aid agencies. She has also volunteered as a Childline counselor and for Children in Crisis. As well as delivering front line operations in natural disasters and conflict around the world, she managed a policy team, has led research, been involved in multi-agency global initiatives around standard setting, and is a published author through the Overseas Development Institute. She has particular expertise in understanding how the needs of specific vulnerable groups, such as older people and people with disabilities, are addressed and integrated into humanitarian response.

For the past four years, Jo has been the Director of a grant-giving Trust supporting charities that work with disadvantaged children and young people in the UK. The Trust focuses on employability, outdoor education and healthy relationships for young people. It is also increasingly passionate about how it can help charities ensure that young people have a say in the programmes designed to support them.

tris-lumley
Tris Lumley
Director of Development
NPC

tris-lumley

Tris Lumley

Director of Development
NPC

Tris leads NPC’s development of new strategies, partnerships and initiatives to help transform the social sector. He also leads NPC’s fundraising activity to support our research and thought leadership. Working with partners both in the UK and internationally, Tris focuses on both the demand and supply sides of innovation around social impact. His particular interest areas are leadership and culture, as well as frameworks and approaches that put impact at the heart of the social sector, including shared measurement, open data and systems thinking. Tris helped initiate, and now coordinates, the Inspiring Impact programme which aims to embed impact measurement across the UK charity sector by 2022. He is also engaged in international efforts to advance an impact focus in the social sector as a trustee of the Social Impact Analysts Association, as a member of the EU GECES subgroup on impact measurement in social enterprise, the Leap of Reason Ambassadors Community and the Alliance for Effective Social Investing, and as a speaker at international conferences in Europe, Australia and the U.S. Tris has helped build NPC’s approach to sector research, charity analysis, theory of change, impact reporting and shared measurement and has led numerous research projects on subjects including impact measurement, community organisations, social campaigning, refugees, child abuse and older people. Before joining NPC in 2004, he worked in market research and management consulting.

NPC is making a commitment to feedback in the UK as part of its mission to help transform the charity sector for greater impact.

eleonor harrison v
Eleanor Harrison
Chief Executive
GlobalGiving UK

eleonor harrison v

Eleanor Harrison

Chief Executive
GlobalGiving UK

Eleanor Harrison OBE has a wealth of experience leading non-profit teams around the world. She is currently Chief Executive of GlobalGiving UK; an award-winning global charity helping grassroots organisations thrive through funding, skills and learning. Prior to this Eleanor ran a charity in Kenya for five years helping vulnerable children and their families build better lives. Previously she led innovative programmes for refugees and young people in the UK. Eleanor holds an MA in International Relations, University of Queensland and an MA in Social & Political Sciences, University of Cambridge.

GlobalGiving is the first and largest global crowdfunding community that connects nonprofits, donors, and companies in nearly every country around the world. We make it possible for nonprofits from Afghanistan to Zimbabwe (and hundreds of places in between) to access the tools, training, and support they need to be more effective and make our world a better place.
“Why is your organisation making this commitment to feedback in the UK?”

Listen, Act, Learn, Repeat is one of GlobalGiving’s core values. Only through collecting, analysing and incorporating feedback from our users (non-profits, donors and companies) can we possibly deliver another one of our core values – commitment to wow. Feedback is integral to our ability to deliver social impact.

bethia mcneill
Bethia McNeil
Director
Centre for Youth Impact

bethia mcneill

Bethia McNeil

Director
Centre for Youth Impact

Bethia is Director of the Centre for Youth Impact, a role she has held since its launch in September 2014. Prior to joining the team to set up the Centre, Bethia worked at the Dartington Social Research Unit, the Young Foundation, the National Youth Agency and NIACE (now the Learning and Work Institute), in a variety of policy and research roles.
She has also worked in further and higher education as a teacher and trainer. Bethia is a Clore Fellow and a Senior Visiting Fellow at Nottingham Trent University.
Centre for Youth Impact

The Centre for Youth Impact is a community of organisations committed to working together to advance thinking and practice in evidence and impact measurement in youth work and provision for young people. The Centre was launched in 2014. Our vision is to ensure all young people have access to high quality programmes and services that improve their life chances, by promoting embedded approaches to impact measurement that directly inform practice. We exist to make this a reality.

The Centre for Youth Impact is committed to feedback because it is critical in helping us to collectively understand how young people experience the impact of informal and non-formal learning in their lives, and to get better at what we do.

Speakers

Beccy Maesol
Beccy Maeso
Senior Programme Manager
National Institute for Health Research Evaluation Trials and Studies Coordinating Centre

Beccy Maesol

Beccy Maeso

Senior Programme Manager
National Institute for Health Research Evaluation Trials and Studies Coordinating Centre

Beccy Maeso is a Senior Programme Manager at the National Institute for Health Research Evaluation Trials and Studies Coordinating Centre (NETSCC) based at the University of Southampton. Beccy leads the coordination of the James Lind Alliance (JLA). The JLA brings patients, carers and clinicians into Priority Setting Partnerships (PSPs), providing a framework to help them work together to agree the most important evidence uncertainties affecting their particular health area of interest. The outputs of this process inform the prioritisation of future research in that area. We run the infrastructure of the JLA. This includes procuring and training JLA Advisers, coordinating PSPs, managing the PSPs that are funded by the National Institute for Health Research (NIHR), and overseeing communication activity for the JLA. Lindsay Oliver: qualified in 1989 with a degree in Nutrition and Dietetics, working in both primary and specialist care settings.

In 2003, she became the first Consultant Dietitian and used the opportunity to become more involved in the development of self-care programmes at a local and national level. In addition she has a major interest in communications skills and patient centred care. She has extensive experience in developing quality assured training and education programmes and in 2009 was seconded to head up the National Training team for the Year of Care Programme. She was appointed to the role of National Director in 2011.

Caroline Fiennesl
Caroline Fiennes
Founder
Giving Evidence

Caroline Fiennesl

Caroline Fiennes

Founder
Giving Evidence

Caroline Fiennes, (chairing) founded Giving Evidence and is one of the few people whose work has featured in both OK! Magazine and The Lancet. Now an FT columnist, she has worked for over a decade in making non-profits more effective and advising major donors around the world. Caroline was an award-winning charity CEO, and her book It Ain’t What You Give was described in the press as ‘the Freakonomics of the charity sector… indispensable… relentlessly logical… engaging, informative, irreverent… long overdue… a tour de force’. Caroline is on boards of The Cochrane Collaboration, The US Center for Effective Philanthropy and Charity Navigator. She speaks often on TV and radio, has taught at Yale and Cambridge Universities and through TED, and is a prize-winning philanthropy advisor.

Karenina Schroeder
Karenina Schroeder
Director
Accountable Now

Karenina Schroeder

Karenina Schroeder

Director
Accountable Now

Karenina Schroeder joined Accountable Now (previously called INGO Accountability Charter) in 2012 and was appointed Executive Director in January 2016. Under her leadership Accountable Now developed from a largely membership managed project to a recognised stand-alone expert hub on CSO accountability with a wide network of partners across the world. From 2010 to 2012 Karenina was the Deputy Executive Director of the International Civil Society Centre. Before that she worked for Transparency International Germany with a particular responsibility for strategic organisational development and the Advisory Council. In that time she also founded the working groups “Transparency in the Non-Profit Sector” and the “Researchers on Corruption” with whom she published a book on the Siemens corruption case. Karenina studied art history, philosophy and history and worked for 10 years in various positions in the art sector, before completing her Master of Business Administration in 2002.

Lee Risby
Lee Risby
Head of Impact & Communications
C&A Foundation

Lee Risby

Lee Risby

Head of Impact & Communications
C&A Foundation

Lee leads the C&A Foundation evaluation and communication efforts. He’s inspired that when we are open about or successes and failures and what we are learning, we will be able to help the fashion industry onto a sustainable path. Prior to joining the Foundation, Lee spent most of his career as a wayfaring evaluator with The World Bank, The African Development Bank and the United Nations. Outside of work, he is suitably inspired by buying sustainably and living by the maxim that ‘quality is remembered long after price is forgotten.”

Pat McArdle
Pat McArdle
Chief Executive Officer
Mayday Trust

Pat McArdle

Pat McArdle

Chief Executive Officer
Mayday Trust

Pat has been passionately working to tackle homelessness in the UK and Ireland for over 25 years. Prior to joining Mayday in 2011, Pat worked for organisations including HARP, Cork Simon Community, Foyer Federation and YWCA England & Wales where she managed and developed a range of homelessness services, day centres, wet provision for drinkers, supported accommodation and hostels. Her passions and specialisms include drug and alcohol support, mental health, youth homelessness and working with women. “Mayday is just full of people who put their heart and soul into making a difference. I love the dynamic pace, the creativity, the not-afraid-to-challenge, the passion and drive but above all, the solidarity with people going through tough times.”

Laura Blazey
Laura Blazey
Head of Learning
London Youth

Laura Blazey

Laura Blazey

Head of Learning
London Youth

Laura Blazey is Head of Learning at London Youth where she has responsibility for evaluating the impact of London’s Youths programmes and outdoor education centres. As part of this role, she also leads the London Regional Impact Network in partnership with the Centre for Youth Impact. Laura’s background is in research and evaluation and she has experience of working across the children’s, education and youth sectors to develop and embed robust approaches to evaluation and impact measurement. Prior to joining London Youth, Laura worked for Teach First as part of their Innovation Unit, supporting evidence-informed approaches to innovation, and for Barnardo’s in both policy and research roles. She also previously worked as a VSO volunteer in Zimbabwe, leading the development of a monitoring and evaluation framework for a Harare-based NGO. Laura has a BA in Experimental Psychology from the University of Oxford and an MPhil from Manchester University.

Cleo Evans
Cleo Evans
Program Coordinator
Youth Action Wilshire

Cleo Evans

Cleo Evans

Program Coordinator
Youth Action Wilshire

Cleo Evans is Youth Action Wiltshire’s Youth Programmes Coordinator. Cleo leads the Youth Club Support and Youth Led Social Action Projects which include ‘Credits’ ‘Young Leaders’ ‘NCS’ ‘Ambassadors’ and ‘Young Listeners’ Programmes. Cleo holds a BA Double Honours in Child & Youth Development Studies along with various Tutor and Assessor Awards. Cleo has over ten years’ experience in delivering and managing high quality re-engagement and personal development programmes for young people with a specialism in voice and influence.

Emily Vickers
Emily Vickers
Strategic Development Manager
Youth Action Wilshire

Emily Vickers

Emily Vickers

Strategic Development Manager
Youth Action Wilshire

Emily is the Strategic Development Manager at RECLAIM, a bold Manchester based charity which supports working class young people to end leadership inequality. RECLAIM uses a strengths-based approach in its work with young people, and has always delivered youth-led programmes. Emily’s background is in international development focusing on programme management and monitoring and evaluation for high value DFID, EU and USAID contracts. Emily then worked as a consultant specialising in monitoring and evaluation and knowledge management, including on beneficiary feedback loops in rural Pakistan, and developing evaluation frameworks in Democratic Republic of Congo. Since returning to the UK in 2014, Emily is leading the development of new evaluation structures at RECLAIM, and ensuring the organisation grows while retaining the voices of young people at its heart.

Jeremy Nicholls
Jeremy Nicholls
Chief Executive
Social Value UK

Jeremy Nicholls

Jeremy Nicholls

Chief Executive
Social Value UK

Jeremy Nicholls (chairing): Jeremy Nicholls is the chief executive of Social Value UK and Social Value International, which are membership organisation for individuals, organisations and companies supporting principles and standards in accounting for social and environmental value. He is also a director of the FRC Group (a social business based in Liverpool), a non-executive director of Social Investment Business, a member of the IRIS advisory committee, the Social Stock Exchange admissions panel, the ICAEW Assurance Panel and the European Commission expert group on social entrepreneurship. He has lectured at several Universities including the Said Business School at Oxford University, Hult International Business School and the University of Western Australia. He originally qualified as a chartered accountant, including time as the Finance Director for Tanzania Railways. In 2004 he set up Urban Strategy associates, an economic development consultancy followed by the BETA Model, an online database of trends in UK business stock and then, with FRC, the Cat’s Pyjamas which ran events to promote the value of social enterprise. He has written’ There is no business like Social Business’ with Liam Black, and worked with others to write a number of SROI guides including, the ‘Guide to SROI’ and regularly blogs on social value.

Leslie Groves
Leslie Groves
Senior Organisational Change and Evaluation Expert

Leslie Groves

Leslie Groves

Senior Organisational Change and Evaluation Expert

Leslie Groves is a senior organisational change and evaluation expert with 20 years’ experience. Her thematic area of expertise is inclusion and human rights. Her aim is to support international development organisations to develop systems and tools to ensure a more equitable representation of, and impact for, all those in whose name they work. She has a PhD in Social Anthropology from Edinburgh University. She has worked with multilateral organisations (UNHCR, OSCE, ILO and WFP), international and national NGOs (including Plan International, Plan UK, Save the Children, Help Age, Children and Youth Network Denmark), and bilateral donors (DFID in particular) as well as academic and other institutions in 31 countries across the world.

Fredrik Galtung
Fredrik Galtung
President and Co-founder
Integrity Action

Fredrik Galtung

Fredrik Galtung

President and Co-founder
Integrity Action

Fredrik Galtung is the president and co-founder of Integrity Action. Over the past 20 years, Fredrik has consulted on strategic corruption control in more than forty countries, working with governments, international organisations (Council of Europe, World Bank, UN secretariat, UNDP, UNESCO, Unicef, UN Office of Drugs and Crime, etc.), several companies, foundations and governments and development agencies. Fredrik is considered one of the foremost experts on measurements and metrics pertaining to corruption, fraud and organizational integrity. His expertise in this matter and strategic corruption control has been sought by the UN Secretariat, the World Bank, the Offices of the Presidents Nicaragua, Mexico, Benin, Liberia, Mali, Nigeria, the Philippines as well as by specialised anti-corruption agencies, civil society groups, academics and development organisations.

Fredrik began his international career as the founding staff member and Head of Research of Transparency International (TI), the world’s first global anti-corruption NGO, with national chapters in some 100 countries. He was responsible for developing the Bribe Payers Index (BPI) in the course of which he interviewed business leaders in a dozen countries about their first-hand experiences with international bribery. Another of his innovations was the Global Corruption Barometer (with Gallup International).

Fredrik is the founder of the Integrity Education Network which started as a joint project with the Central European University. IEN comprises more than 400 universities in 60 countries intent on developing an effective teaching, training and research programme in the field of public integrity. Fredrik has lectured and taught courses at INSEAD, Cambridge, Oxford, London Business School, London School of Economics, University of Sussex, Tel Aviv University, American University in Beirut, Central European University, Harvard, the Free University of Berlin, University of Hawaii, Tsinghua University, Hong Kong University, among others.

He started the Network for Integrity in Reconstruction, a group of NGOs and policy makers from post-war countries who address the integrity and corruption challenges of reconstruction. Fredrik is responsible for international initiatives on corruption in the official arms trade, the corruption dimension of post-war reconstruction and governance in primary healthcare provision. He has edited several volumes and articles on corruption. He is fluent in six languages and is a Norwegian national. Fredrik is an Ashoka Fellow in recognition of his role as a social entrepreneur.

Francesca D'Emidio
Francesca D'Emidio
Monitoring and Evaluation Advisor
Action Aid

Francesca D'Emidio

Francesca D’Emidio

Monitoring and Evaluation Advisor
Action Aid

Francesca D’Emidio holds a BA in Economics and Spanish from the University of Sussex, Brighton, United Kingdom and a MA in International Development from the University of the Basque Country. She spent most of the early years of her career in Latin America working for a variety organizations including the UN Food and Agriculture Organization (FAO), Save the Children, ACRA and others in Argentina, Dominican Republic, Honduras and Nicaragua. Since 2009, she moved back to Europe working on programme management and monitoring and evaluation for organizations such as Merlin, Street Kids International and FAO working closely with country offices in Asia and Africa. Since 2013 she has been a Monitoring and Evaluation Advisor for ActionAid’s International Secretariat supporting the design and implementation of ActionAid’s M&E approach and leading a pilot project on value for money funded by the UK Department for International Development (DFID).

Diana Szasz
Diana Szasz
Senior Consultant
Ground Truth Solutions

Diana Szasz

Diana Szasz

Senior Consultant
Ground Truth Solutions

Diana Szasz has been working in the international humanitarian field since 2007, specializing in performance and accountability frameworks. Her career includes numerous assignments with the International Federation of Red Cross and Red Crescent Societies, where she led the design and implementation of M&E systems for different programmes around the world. Working on the ground with emergency response and recovery teams, Diana spearheaded the development of a harmonized approach to performance and accountability across the global Red Cross and Red Crescent network in Haiti and the Philippines. Diana’s experience also includes work with the Canadian Red Cross and a major US-based INGO. At Ground Truth, her work focuses on the design and delivery of feedback mechanisms and services for a range of humanitarian clients. Diana holds a Master’s degree in International Relations from the Corvinus University of Budapest.

Russell Hargrave
Russell Hargrave
Press Manager
Power to Change

Russell Hargrave

Russell Hargrave

Press Manager
Power to Change

Dr Russell Hargrave is Press Manager at Power to Change, and was previously in charge of communications and public affairs at the refugee charity Asylum Aid. He is the author of the research report Dividing Lines: Asylum, the media and reasons for (cautious) optimism (2014). He has written/broadcast on asylum seekers and journalism for, among others, the BBC, Reuters, politics.co.uk and Open Democracy.

Marta Welander
Marta Welander
Founder and Director
Power to Change

Marta Welander

Marta Welander

Founder and Director
Power to Change

Marta Welander is the founder and director of the Refugee Rights Data Project (RRDP). Marta was previously Deputy Director of an international human rights and peace-building organization, and has been involved in refugee empowerment work since 2008. She is a founding member of a women’s rights coalition in the Middle East & North Africa, and has previously served a number of non-governmental organisations including the Refugee Council UK, Front Line Defenders, and the Euro-Mediterranean Human Rights Network. Marta holds an MA in Human Rights & Democratic Governance from the European Inter-University Centre for Human Rights (EIUC), and an MA in International Relations from King’s College London. She is a research fellow for FRAME, a large-scale collaborative research project focusing on the contribution of EU policies to the promotion of human rights worldwide, for which she conducted extensive field research among Syrian refugee camps and settlements in Lebanon.

Yoma Winder
Yoma Winder
Global Partnerships and Accountability Advisor
OXFAM

Yoma Winder

Yoma Winder

Global Partnerships and Accountability Advisor
OXFAM

Yoma works in Oxfam’s Programme Quality Team as the Global Partnerships and Accountability Advisor. Her role involves working, primarily with programme-focused staff: to improve Oxfam’s practices when working in partnership with others; improve Oxfam’s accountability to the people and communities with whom and for whom Oxfam works, and ensure that Oxfam’s thinking and practice on partnership and accountability helps it to reach its current strategic goals by 2020. She focuses both internally, e.g. by providing tools and resources, and externally, interacting with other practitioners, to ensure Oxfam is at the forefront of thinking and learning on working on partnership and accountability within the sector. She has worked in both development and humanitarian programmes in Central Africa and West Africa for Oxfam and the UN, and supported Oxfam’s humanitarian responses throughout South and East Asia. She also lead and maintains a keen interest in Oxfam and others’ work on Safeguarding.

Grace Lyn Higdon
Grace Lyn Higdon
Consultant
OXFAM

Grace Lyn Higdon

Grace Lyn Higdon

Consultant
OXFAM

Grace is a consultant supporting Oxfam’s ICT in Programme team, primarily focused on a pilot funded by the Humanitarian Innovation Fund using technology to capture informal feedback in humanitarian response. She previously supported an RCT evaluating projects that engage men as equitable caregivers in Rwanda at Promundo and monitored supply distribution to refugees with Kenya Red Cross. She will continue to explore technology-enabled feedback loops that supplement institutional learning and accountability through action research in digital development while pursuing her MA in Power, Participation and Social Change at the Institute of Development Studies (IDS), University of Sussex.

Dr. Sue Roberts
Dr. Sue Roberts
Chair of Care Partnerships
Northumbria Healthcare Foundation Trust

Dr. Sue Roberts

Dr. Sue Roberts

Chair of Care Partnerships
Northumbria Healthcare Foundation Trust

Sue Roberts is Chair of the Year of Care Partnerships team at Northumbria Healthcare Foundation Trust. This programme aims to support general practices to redesign routine care for people living with long term conditions (LTCs) so it is focussed on what is important to them in living their lives and how this can link with supportive services in the wider community. Sue designed and set up the Programme when she was National Clinical Director for diabetes. Previously she worked as a consultant physician for 30 years in acute and long term condition specialities. She pioneering structured and integrated diabetes care and prevention programmes for cardiovascular disease across North Tyneside and Northumberland and has designed services in acute medicine, gastroenterology and endoscopy, nutrition, and the health complications of alcohol.

She has a long standing interest in person centred approaches and helped to introduce rigorously evaluated structured education programmes for people with diabetes into the UK. She advises on the commissioning and delivery of person centred services for people with long term conditions and the mainstream change that is needed to support and embed this. Sue is an honorary fellow of the Royal College of General Practitioners and co-author (with Angela Coulter and Anna Dixon) of the Kings Fund publication ‘Delivering better services for people with long term conditions – Building the House of Care’. She has written journal articles, reports and book chapters on health topics and women in medicine.

Shona Curvers
Shona Curvers
Researcher
NPC

Shona Curvers

Shona Curvers

Researcher
NPC

Shona Curvers predominantly works in the NPC’s Development Team, which combines NPC’s organisational knowledge with the conversations going on in the sector in order to drive our think tank work. There, she helps to drive discussion, develop new ideas, and identify areas for research. Another of her roles is to support NPC’s research into well-being. She helps to manage NPC’s Well-being Measure, and conducts analyses of the data collected though the tool. Currently, Shona is supporting the Development Team’s research into the role of charities in schools, which aims to identify some of the opportunities and challenges faced by charities working in the education sector, and to better understand how these have changed over recent years. She is also supporting our work on faith-based charities. This research seeks to address such core questions as how faith influences the mission, activities, and performance of faith-based organisations, and how this impacts the wider charity sector.

Before joining NPC, Shona worked in Australia’s leading online youth mental health charity, ReachOut Australia, as their content producer. She then moved to London and completed an MSc of Social Development Practice at UCL; a course geared towards the critical analysis of people-centred development. During this time, Shona engaged in different fieldwork projects in Kenya, London, and Bosnia and Herzegovina, using social research methods and community engagement to better understand the lived realities of vulnerable citizens living in these areas.

Rebecca Horder
Rebecca Horder
Participation Manager
CLIC Sargent

Rebecca Horder

Rebecca Horder

Participation Manager
CLIC Sargent

Rebecca has been working in the field of children and young people’s participation for 10 years and my role at CLIC Sargent enables me to harness user voice at the heart of the charity’s decision-making. Participation occurs at all levels across the charity, and the aim of the Participation Service is to develop, support and deliver opportunities for children and young people’s meaningful participation.

In doing this CLIC Sargent can better understand what it’s like to be young and diagnosed with cancer. By empowering children and young people to have a voice in our decision-making their views can inspire and influence us so that the experiences of children and young people in the future are even better.

Previous to CLIC Sargent, Rebecca worked for Save the Children leading on the youth engagement and participation programme. She also worked for the Welsh Government, focusing on the development of school councils and promoting whole-school pupil participation through mainstream and alternative

Morgan Kindberg
Morgan Kindberg
Programme Finance Officer
Health Poverty Action

Morgan Kindberg

Morgan Kindberg

Programme Finance Officer
Health Poverty Action

Morgan is with the Programmes Team at Health Poverty Action. She has a Master of Arts, Politics, Security, and Integration and has previously worked with Womankind Worldwide, Action Against Hunger-UK. In recent years, Morgan has provided support to a beneficiary feedback mechanism pilot in Health Centres in Somaliland.

Seamus Anderson
Seamus Anderson
Programme Effectiveness Advisor
World Vision International

World Vision International

Seamus Anderson

Programme Effectiveness Advisor
World Vision International

Seamus Anderson is Programme Effectiveness Advisor at World Vision International. He works to improve the effectiveness of community engagement and strengthen the sustainability of development results. He has more than 20 years experience working in international development with different NGOs, in Pakistan, Afghanistan, the Balkans, Laos and London.

Megan Campbell
Megan Campbell
Manager of Research and Learning
Feedback Labs

World Vision International

Megan Campbell

Manager of Research and Learning
Feedback Labs

Megan Campbell is the Manager of Research and Learning at Feedback Labs. Megan helps to set the learning objects and agenda for Feedback Labs by helping determine the right questions to ask, and how we should ask them. She manages the blog and other writing, and leads research and experimentation. A systems design engineer by training, Megan has over a decade of experience promoting adaptive implementation in international development. She lived for five years in Malawi, working with Engineers Without Borders Canada to help national and local government officers experiment and develop new ways to improve water and sanitation service delivery. As Co-Director of EWB’s program in Malawi, Megan focused on finding ways to strengthen formal and informal feedback loops in the Malawian water and sanitation sector. She firmly believes that helping information travel within a system is a key prerequisite for learning and iterative improvement. Upon her return to Canada Megan took on the management of Engineers Without Borders’ incubation portfolio. In that role, Megan mentored and supported early stage social enterprises working to transform service delivery in Sub-Saharan Africa. More recently, Megan worked with the Global Delivery Initiative secretariat at the World Bank to promote a common language with which to explore service delivery challenges and solutions. Megan is an Action Canada fellow and advisor to Fail Forward, and cheers with futility for the Toronto Blue Jays. She is a graduate of the University of Waterloo and the Woodrow Wilson School at Princeton University.

Sarah Hennessey
Sarah Hennessey
Chief of Staff
Feedback Labs

World Vision International

Sarah Hennessey

Chief of Staff
Feedback Labs

Sarah Hennessey manages the organization and day-to-day strategy and function of Feedback Labs, including member management, outreach, development, event organization, and more. She also manages LabStorms and Sprint Relays. Sarah likes to think about how we can use feedback not only to make better decision in aid and philanthropy, but how citizen voice can be an important tool for highlighting, amplifying, and codifying voices in the present minority. After graduating from Stanford University with a degree in epidemiology and public health, Sarah somehow managed to leave behind the palm trees and 70 degree winters to return to the east coast, where she got her start in DC working at Ashoka. She now splits her time between Feedback Labs and GlobalGiving, where she works with the impact team to explore and design incentives around behavior changes toward greater organizational effectiveness (via feedback!). Off the clock, Sarah enjoys rock climbing, trying new flavors of decaf coffee, reading SCOTUSblog, and listening to lots and lots of podcasts (check out Tiny Spark!).

Hannah Worth
Hannah Worth
Senior project manager
Renaisi

World Vision International

Hannah Worth

Senior project manager
Renaisi

Hannah has over ten years experience of working in community and neighbourhood regeneration, and joined Renaisi as part of the Big Local Team.

Her work at Renaisi includes project and programme management network development, community engagement, participatory research techniques, and research and evaluation report writing.

She spent six years as a Co-Director at Chamberlain Forum – a Birmingham based think and do tank – leading peer learning programmes, conducting research and evaluation, and developing hyper local media projects. Most recently Hannah co-managed the collaborative research programme ‘Communities Managing Change’ exploring the themes of Neighbourhood Planning, Community Hubs, Co-operative Councils, Timebanking and Community Networks.

Prior to Chamberlain Forum, Hannah managed the Birmingham Community Empowerment Network – a city-wide network of 16,000 community groups, voluntary organisations and active citizens – where she supported community participation on strategic partnerships, ran participatory budgeting projects and developed constituency, neighbourhood and community of interest networks.




Tech Corner

Peter Anderson
Peter Anderson
Founder
VocalEyes Digital Democracy

World Vision International

Peter Anderson

Founder
VocalEyes Digital Democracy

Peter has a strong background in entrepreneurship founding Buzinet Solutions in 2000, leading a team of 10 IT professionals, it was the largest IT company in South West Wales at the time.

For the past decade Peter has been applying his experience in the tech sector to developing innovative digital solutions to systemic societal problems.

Peter founded LocalEyes in 2008, aiming to become a comprehensive community resource management system, and more recently, VocalEyes Digital Democracy, an innovative crowd-sourcing platform that primarily provides a services for collective decision making to enhance digital democratic engagement.




The London Summit is made possible by The Blagrave Trust and Power to Change

Blagrave trust

power-to-change-large

Logistics

Hotels

There are many hotels in this part of Central London. Feedback Labs have not reserved rooms at any nearby hotels for our out-of-town guests, but we can suggest the hotels below:

Hotel ibis London Euston St Pancras
3 Cardington St,
London NW1 2LW

The Wesley Euston Hotel
81-103 Euston St,
London NW1 2EZ

Hilton London Euston
17-18 Upper Woburn Pl,
London WC1H 0HT

Radisson Blu Edwardian Grafton
130 Tottenham Court Rd,
London W1T 5AY

Travel

30 Euston Square is conveniently located right across from Euston Station in Central London and is accessible by a wide variety of public transit.

By train
30 Euston Square is just 1 minute walk from London Euston and 7-10 minutes from King’s Cross and St Pancras International train stations. This forms London’s central international transport hub that connects London to the rest of the conutry and key European destinations.

By Tube
30 Euston Square is just 1 minute walk from Euston and Euston Square tube stations. London Euston is accessed directly via London Underground’s Victoria and Northern lines. Take the Circle, Hammersmith & City or Metropolitan lines for Euston Square tube station.

Map

We’ll be hosting the London Feedback Summit at 30 Euston Square, NW1 2FB

london summit location

By car
The venue sits just outside of the Congestion Charge Zone and is served by a number of nearby car parks, including the London Euston car park on Melton Street

30 Euston Square​ ​is next to the A501 – a main artery serving much of North London – and can be accessed easily by road from the centre of​ ​London. The A1, A5, A40 and A41 can all be reached within a few minutes drive of the venue.