By Renee HoFebruary 23, 2016

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Last Thursday, Feedback Labs hosted a two-hour discussion to understand how organizations propose to try-out feedback loops. Six presentations were made as part of the application process to Feedback Labs’ Collaboration Fund.
Here’s a summary of their ideas:

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Can patient feedback improve care for patients in the United Kingdom living with long-term conditions (LTC)?
Osca, SIMLab, and Year of Care are interested in finding out. Year of Care is a UK-wide approach to improve LTC care and empower patients. But right now, it doesn’t systematically collect patient feedback. This experiment proposes asking patients for feedback at various points of care over three months, using SMS text messages.

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Are individuals living in Monrovia more likely to provide phone-based feedback with interactive voice response (IVR) over text-based SMS?
IVR may be easier to use, particularly if there are low levels of literacy. Accountability Lab and VOTO Mobile propose finding out by getting feedback from citizens in Logan Town who use the dispute resolution services of a local CSO.

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Will specific feedback funding and technical support to organizations increase the use of feedback loops in the development sector?
GlobalGiving is an online crowdfunding platform that works with nonprofits throughout the world. It is interested in helping these organizations introduce feedback systems with their constituent groups. GlobalGiving would then analyze how the organizations think about and use feedback.

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Can improved documentation, analysis, and reporting of community feedback improve the perception and use of feedback by program managers?
CDA Collaborative and Catholic Relief Services are interested in working together in Haiti to help answer this question. Currently, feedback is seen as “anecdotal” and therefore insufficient. The proposed project would be integrated with an agricultural project (cocoa production) in Haiti’s Grand’Anse region.

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Can getting feedback from parents, students, and teachers help schools design better programs that improve learning outcomes?
Results for Development (R4D) propose testing this with the Rising Academy Network (RAN). RAN operates a chain of low-cost private schools in Sierra Leone. R4D would use qualitative case study design and act as a “participant researcher” to observe the role of feedback in shaping the schools’ programmatic choices.

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Are people more likely to respond to a survey if it is presented on a familiar technology platform—the same that they use to engage the regular services of an organization?
FrontlineSMS is interested in testing this question with nonprofits from the GlobalGiving network. They hypothesize that yes, a person is more likely to respond to a nonprofit’s SMS survey if it has engaged with that nonprofit using SMS before.

A big thank you to our applicants and jurors—in Washington, D.C. and dialing in from the United Kingdom, France, Haiti, Kenya, Sierra Leone, and various other cities in the United States.

Everyone’s openness to learning, sharing, and being at the vanguard is what continues to grow the exciting feedback movement!

 

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