Feedback Labs is constantly reading and learning. Here, we’d like to share with you an ongoing collection of literature (both new and old). Some is academic, some is more popular. We don’t necessary endorse or agree with everything but it all advances our thinking in different ways. Enjoy!

When the Government Tells Poor People How to Live // Author: Alana Semuels (2015)

Doing Problem Driven Work // Authors: Andrews, Pritchett, Woolcock (2015)

Refugee Perception Surveys: Za’atari Camp and Host Communities in Jordan // Author: Bryant Castro Serrato (2014)

Student Evaluations of Teaching (Mostly) Do Not Measuring Teaching Effectiveness // Authors: Anne Boring, Kellie Ottobini, Philip Stark (2016)

Co-management of National Protected Areas: Lessons Learned from Bolivia // Authors: Mason, Baudoin, Kammerbauer, & Zulema Lehm (2010)

Closing the Customer Feedback Loop // Authors: Markey, Reichheld, Dullweber (2009)

Don’t trust the polls: the systematic issues that make voter surveys unreliable //  Author: Mona Chalabi (2016)

How Measurement Fails Doctors and Teachers // Author: Robert M. Wachter (2016)

New Guidelines Nudge Doctors to Give Patients Access to Medical Records // Author: Robert Pear (2016)

World Development Report 2016: Digital Dividends // World Bank (2016)

What makes a helpful reporting & evaluation system? Learning from an outlier // Author: Caroline Fiennes (2016)

Why You Only Need to Test with 5 Users // Author: Jakob Nielsen (2000)

You Can’t Trust What You Read About Nutrition // Author: Christie Aschwanden (2016)

Experimental Conversations: Nobel Winner Angus Deaton // Author: Timothy Ogden (2015)

No Such Thing as a Free Gift: The Gates Foundation and the Price of Philanthropy // Linsey McGoey (2015)

Mark Zuckerberg can’t believe India isn’t grateful for Facebook’s free internet // Author: Alice Truong (2015)

Free Basics protects net neutrality // Author: Mark Zuckerberg (2015)

Plutocrats at Work: How Big Philanthropy Undermines Democracy // Author: Joanne Barkan (2013)

Death and Life of Great American Cities // Author: Jane Jacobs (1961)

Fixing Broken Windows: The Effect of Government Maintenance Work on Citizens’ Complaints // Author: Laura Trucco (2015)

Does Transparency Improve Governance? // Authors: Stephen Kosack and Archon Fung (2013)

Trickle-Down Community Engagement, part 2: The infantilization of marginalized communities must stop // Author: Vu Le (2016)

Why Female Professors Get Lower Ratings // Author: Anya Kamenetz

Can Your Employees Really Speak Freely? // Authors: James R. Detert and Ethan R. Burris (2016)

Microaggression and Moral Cultures // Authors: Bradley Campbell and Jason Manning (2014)

Can one retell a Mozambican reform story through problem-driven iterative adaptation? // Author: Matt Andrews (2014)

Aid on the Edge of Chaos // Author: Ben Ramalingam (2013)



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